Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
983998 38112 12/6/2022 12:21:50 PM 12/6/2022 12:22:12 PM IVR call: statement Received call for statement for account 10425683 sent message: 32234 8 2 27146 79
983995 38111 12/6/2022 12:18:08 PM 12/6/2022 12:18:25 PM IVR call: statement Received call for statement for account 10168654 sent message: 32232 8 2 30129 79
38047 12/6/2022 12:12:58 PM 1/7/2023 10:43:58 AM I am not able to buy electricity but my account is up to date I am not able to buy electricity but I paid. My account is up to date. Could I please ask you to fix this so I can buy&nbsp;<div>electricity?<br></div><div><br></div><div>QRC RESPONSE: Kindly vist your nearest credit control offices as it seems you have an outstanding balance of R18563.47. In future you may contact our call centre at 086 111 3017 for immediate assistance.</div> 27 3 9367 5 2 23 2 50 1/7/2023 10:43:58 AM 141352 15 3014 15
983990 38110 12/6/2022 12:11:16 PM 12/6/2022 12:11:35 PM IVR call: statement Received call for statement for account 10150518 sent message: 32228 8 2 30128 79
38069 12/6/2022 12:09:15 PM 12/6/2022 12:09:18 PM Sewerage Charge Consumer in June 2022 was back charged for sewerage for 2020/21 and 2021/22 financial period. Registration of property took place on July 2021<div><br></div><div>Please assist</div> 6 3 30102 167 5 2 23 93 119 893
983985 38109 12/6/2022 12:09:05 PM 12/6/2022 12:09:22 PM IVR call: statement Received call for statement for account 10219354 sent message: 32227 8 2 24964 79
11883 12/6/2022 11:51:27 AM 3/13/2023 10:26:24 AM Close account Good Day Please advise if this account has been closed as I'm still receiving BCM accounts <div><br></div><div><b>QRC response:</b></div><div><b>new owner has not opened new account yet</b></div><div><b><br></b></div><div>Can you please confirm this account is closed (This part of information is from query ref#96253 which was closed as two queries were opened under the same account number).</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>New account has been created and services transferred. A request has been sent to the Billing Section to reverse remaining charges. Kindly view the March 2023 to April 2023 statements for progress updates.&nbsp;</div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> 27 3 10644 5 2 23 6 122 3/13/2023 10:26:23 AM 144108 3 265 3
983947 38108 12/6/2022 11:48:23 AM 12/6/2022 11:48:24 AM IVR call: balance Received call for balance for account 10057198 undefined 7 2 4315 78
38106 12/6/2022 11:22:00 AM 12/6/2022 11:22:03 AM high water bill for 2021/10/22..Please investigate. High water bill for 2021/10/22...old meter was replaced with new smart meter..Consumer also got leak finder in to check and there is no leaks.Please investigate. 6 3 30127 21 17 2 23 1 112 21
983904 38107 12/6/2022 11:19:45 AM 12/6/2022 11:20:04 AM IVR call: statement Received call for statement for account 10405287 sent message: 32218 8 2 4761 79
38105 12/6/2022 11:11:29 AM 1/22/2023 8:00:43 AM Water leak water leak fixed, affidavit submitted&nbsp;<div><b><u>QRC RESPONSE</u></b>: Kindly attach leak letter&nbsp;</div> 23 3 30126 210 17 3 23 1 96 1516 6
983871 38104 12/6/2022 10:59:16 AM 12/6/2022 10:59:19 AM IVR call: balance Received call for balance for account 10057198 undefined 7 2 4315 78
983867 12/6/2022 10:58:23 AM 12/6/2022 10:58:24 AM IVR call:? Received call for ? for account undefined
983861 38103 12/6/2022 10:57:16 AM 12/6/2022 10:57:17 AM IVR call: balance Received call for balance for account 10057198 undefined 7 2 4315 78
983836 38102 12/6/2022 10:39:22 AM 12/6/2022 10:39:23 AM IVR call: balance Received call for balance for account 10289069 undefined 7 2 4034 78
38101 12/6/2022 10:37:07 AM 3/9/2023 8:04:09 AM WATER AND ELECTRICITY PLEASE FINALIZE THE ACCOUNT. 6 3 30124 114 5 2 23 2 103 143818 201
983814 38100 12/6/2022 10:25:23 AM 12/6/2022 10:25:23 AM IVR call:? Received call for ? for account 10217064 30123
17046 12/6/2022 10:18:02 AM 2/14/2023 7:55:16 AM Incorrect charge I have been charged incorrectly for water. Since August when I was charged incorrectly for water and between all the credits and incorrect charge and credits there is a charge for water in September for R2050.17 (AUG&amp;SEP 2022 water back charge) . Below that there is a charge for water Aug to Sep. What is there R2050.17 charge for? from when BCM made a mistake the reading was 889 and when BCM had correct reading of 926 the difference is 37kl. I can not see how this can cost me R2050.17 for a mistake from BCM. I would like this to be rectified. 23 3 16452 15 2 23 1 50 142624 834
983807 38099 12/6/2022 10:12:20 AM 12/6/2022 10:12:21 AM IVR call: balance Received call for balance for account 10216899 undefined 7 2 13983 78
983796 38098 12/6/2022 10:00:32 AM 12/6/2022 10:00:33 AM IVR call: balance Received call for balance for account 10283570 undefined 7 2 5281 78