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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
11883
LatestTicket
CreatedAt
12/6/2022 11:51:27 AM
UpdatedAt
3/13/2023 10:26:24 AM
Subject
Close account
Description
Good Day Please advise if this account has been closed as I'm still receiving BCM accounts <div><br></div><div><b>QRC response:</b></div><div><b>new owner has not opened new account yet</b></div><div><b><br></b></div><div>Can you please confirm this account is closed (This part of information is from query ref#96253 which was closed as two queries were opened under the same account number).</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>New account has been created and services transferred. A request has been sent to the Billing Section to reverse remaining charges. Kindly view the March 2023 to April 2023 statements for progress updates.&nbsp;</div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
10644
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
6
Subcategory
122
CreatedBy1
UpdatedBy1
ResolvedAt
3/13/2023 10:26:23 AM
Thread
144108
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
265
Updator
3
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