Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
38270 12/8/2022 8:47:01 AM 12/8/2022 8:54:42 AM water consumer is billed on two meters..consumer brought a photo of the correct meter which is 202026807 6 3 30198 110 17 2 23 1 112 205 205
985914 38268 12/8/2022 8:38:41 AM 12/8/2022 8:39:03 AM IVR call: statement Received call for statement for account 10358315 sent message: 32382 8 2 6961 79
985902 38267 12/8/2022 8:35:47 AM 12/8/2022 8:36:47 AM IVR call: statement Received call for statement for account 10047371 sent message: 32381 8 2 7484 79
985901 38266 12/8/2022 8:35:47 AM 12/8/2022 8:35:48 AM IVR call:? Received call for ? for account 10111254 30196
985894 38265 12/8/2022 8:32:41 AM 12/8/2022 8:32:42 AM IVR call: balance Received call for balance for account 10111254 undefined 7 2 30196 78
38264 12/8/2022 8:29:27 AM 12/8/2022 8:29:29 AM WATER Meter on the system is different from the meter no on the photo brought in by consumer on the system meter charging is 2946190 and on the photo its SN191010418. 6 3 30195 110 17 2 23 1 112 205
985875 38263 12/8/2022 8:26:13 AM 12/8/2022 8:26:14 AM IVR call: balance Received call for balance for account 10005819 undefined 7 2 6730 78
38262 12/8/2022 8:25:04 AM 12/8/2022 8:25:07 AM WATER meter no on the system is different from meter on the photo taken by consumer on the system its B-YB0224<div>AND ON THE PHOTO ITS SN191010445..</div> 6 3 30194 110 17 2 23 1 112 205
38261 12/8/2022 8:20:17 AM 3/15/2023 1:21:12 PM water meter water meter on the system is different from meter on the photo the consumer brought on the system meter no is CPKJ7499 on the picture SN191010432. 23 3 30192 110 17 2 1 1 112 205 11
38260 12/8/2022 8:02:54 AM 12/9/2022 7:39:42 AM WATER QUERY To whom it may concern.(01 December 2022)<div>On 18 October 2022 I made payment to Buffalo City to the amount of R2027.00 vat included. This was paid in order for Buffalo City to remove water meter CKWB551 situated at farm 809 Portion 2 Meisies Halt.</div><div>The reason for this was because we are not connected to the water meter any more.</div><div>The problem is that I am still charged for water supposed to be used from this water meter.</div><div>As I stated in my letter dated 18 October we have disconnected from this meter and no longer receive water from it.</div><div>I need this sorted out ASAP as the charges made to my account is causing me to look bad.</div><div>Regards&nbsp;</div><div>N J Campbell</div><div>0828996631</div> 4 3 30191 18 17 2 23 1 112 12/9/2022 7:39:42 AM 18 18 18
985807 38259 12/8/2022 8:00:19 AM 12/8/2022 8:00:40 AM IVR call: statement Received call for statement for account 10280395 sent message: 32372 8 2 28923 79
22317 12/8/2022 7:50:33 AM 4/21/2023 1:39:53 PM Huge water account Leak found outside the townhouse<div><br></div><div>QRC RESPONSE: Under Monitoring Process</div><div>Consumption will be monitored for 03 consecutive readings from Jan 2023 to March 2023 to determine an average usage and will be reviewed thereafter for a leak rebate if consumption has dropped</div><div>All duplicate queries will be closed as this query relates to the Nov 2022 repairs.&nbsp;<br></div><div>Please do not log any new queries as follow ups, as the estimated resolution being April 2023&nbsp;</div><div><b><u><br></u></b></div><div><b><u>QRC UPDATED RESPONSE:</u></b> Leak Credit processed, from 202004-202207 and all interest has been reversed.</div><div>Credit Amount: R25109.34</div><div>Journal Number: 017661</div> 27 3 22321 17 2 23 1 96 4/21/2023 1:39:52 PM 140962 8 1888 8
985774 38258 12/8/2022 7:38:08 AM 12/8/2022 7:38:28 AM IVR call: statement Received call for statement for account 10401050 sent message: 32367 8 2 5463 79
985773 38257 12/8/2022 7:36:43 AM 12/8/2022 7:36:44 AM IVR call: balance Received call for balance for account 10401050 undefined 7 2 5463 78
38256 12/8/2022 7:28:07 AM 3/14/2023 1:26:55 PM water SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK<div><br></div><div><b>QRC RESPONSE</b></div><div><b>leak credit passed on account, journal&nbsp;captured on 21/01/2023 and waiting to be authorized</b></div><br/><b>Journal Number</b>: [528651] 24 3 30190 114 17 3 23 1 96 144212 201 11
38255 12/8/2022 7:13:47 AM 1/21/2023 9:11:28 AM WATER WATER METER LEAK REPORTED TO W/W CONTROL NO.811771<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done on 21/01/2023, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [528611] 24 3 30189 114 17 2 23 1 96 141269 201 11
985663 38254 12/8/2022 6:51:37 AM 12/8/2022 6:51:55 AM IVR call: statement Received call for statement for account 10385761 sent message: 32361 8 2 19532 79
985661 38253 12/8/2022 6:50:16 AM 12/8/2022 6:50:17 AM IVR call: balance Received call for balance for account 10011218 undefined 7 2 12073 78
985659 38252 12/8/2022 6:49:38 AM 12/8/2022 6:52:21 AM IVR call: statement Received call for statement for account 10378071 sent message: 32362 8 2 30188 79
985658 38251 12/8/2022 6:49:19 AM 12/8/2022 6:49:19 AM IVR call: balance Received call for balance for account 10011218 undefined 7 2 12073 78