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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
22317
LatestTicket
CreatedAt
12/8/2022 7:50:33 AM
UpdatedAt
4/21/2023 1:39:53 PM
Subject
Huge water account
Description
Leak found outside the townhouse<div><br></div><div>QRC RESPONSE: Under Monitoring Process</div><div>Consumption will be monitored for 03 consecutive readings from Jan 2023 to March 2023 to determine an average usage and will be reviewed thereafter for a leak rebate if consumption has dropped</div><div>All duplicate queries will be closed as this query relates to the Nov 2022 repairs.&nbsp;<br></div><div>Please do not log any new queries as follow ups, as the estimated resolution being April 2023&nbsp;</div><div><b><u><br></u></b></div><div><b><u>QRC UPDATED RESPONSE:</u></b> Leak Credit processed, from 202004-202207 and all interest has been reversed.</div><div>Credit Amount: R25109.34</div><div>Journal Number: 017661</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
22321
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
4/21/2023 1:39:52 PM
Thread
140962
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
1888
Updator
8