Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1011891 | 1/4/2023 9:09:30 AM | 1/4/2023 9:09:30 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011884 | 1/4/2023 9:08:25 AM | 1/4/2023 9:08:26 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011882 | 1/4/2023 9:07:38 AM | 1/4/2023 9:07:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011880 | 1/4/2023 9:07:25 AM | 1/4/2023 9:07:25 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011872 | 1/4/2023 9:05:51 AM | 1/4/2023 9:05:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011866 | 1/4/2023 9:04:18 AM | 1/4/2023 9:04:18 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38503 | 1/4/2023 9:03:27 AM | 2/11/2023 10:53:41 AM | DOG TAX | PLEASE REMOVE DOG TAX CHARGE CONSUMER HAS NO DOGS.<div>QRC Response :DATE 11/02/2023</div><div>Email sent to the department to investigate and assist</div> | 30 | 3 | 30333 | 114 | 5 | 2 | 23 | 11 | 72 | 201 | 12 | ||||||||||||||||||||||||||
| 38502 | 1/4/2023 8:59:27 AM | 4/8/2023 11:58:49 AM | water | PLEASE REMOVE DOG TAX CONSUMER HAS NO DOG IT WAS THE PREVIOUS OWNER WHO HAD.<div><br></div><div>QRC RESPONSE:2023.04.06 DOG TAX REVERSAL FROM 21.12-22.12</div><br/><b>Journal Number</b>: [238650]<br/><b>Journal Amount</b>: [-R292.36] | 27 | 3 | 30332 | 114 | 5 | 2 | 23 | 11 | 72 | 4/8/2023 11:58:42 AM | 145154 | 3 | 201 | 3 | |||||||||||||||||||||||
| 1011853 | 1/4/2023 8:58:49 AM | 1/4/2023 8:58:50 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011852 | 1/4/2023 8:58:42 AM | 1/4/2023 8:58:43 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011847 | 1/4/2023 8:58:06 AM | 1/4/2023 8:58:06 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011846 | 1/4/2023 8:58:00 AM | 1/4/2023 8:58:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011842 | 1/4/2023 8:56:45 AM | 1/4/2023 8:56:46 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011841 | 1/4/2023 8:56:12 AM | 1/4/2023 8:56:12 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38501 | 1/4/2023 8:54:50 AM | 3/13/2023 11:27:48 AM | LATE TERMINATION | Good morning Sir/Madam.<div><br></div><div>This is an inquiry regarding the buffalo city municipality rates, I am no longer the ower of this property Erf No: 53038 Zizeni, REESTON, EAST LONDON. </div><div><br></div><div>My Account Number was 10363622. This property was sold in August 2022 and the ownership was changed from myself to the new owner, all the procedures went through the DEED OFFICE by the lawyers of the new owner.</div><div><br></div><div>To me it is very strange to receive buffalo city municipality rates account while I'm no longer the owner of the above-mentioned property.</div><div><br></div><div>I will be very glad if my request received your fully attention.</div><div><br></div><div>Yours Faithfully </div><div><br></div><div>Xolani Makaula.</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Query has been allocated to the Midland Region Billing Dpt to terminate and finalize acc: 10363622.</div><div>Kindly review the March 2023 and/or April 2023 statements for progress updates. </div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 30331 | 14 | 5 | 4 | 23 | 6 | 122 | 3/13/2023 11:27:47 AM | 144118 | 3 | 14 | 3 | |||||||||||||||||||||||
| 1011822 | 1/4/2023 8:52:32 AM | 1/4/2023 8:52:32 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011820 | 1/4/2023 8:51:59 AM | 1/4/2023 8:52:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011817 | 1/4/2023 8:51:48 AM | 1/4/2023 8:51:49 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011812 | 1/4/2023 8:50:50 AM | 1/4/2023 8:50:51 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1011801 | 1/4/2023 8:47:14 AM | 1/4/2023 8:47:15 AM | IVR call:? | Received call for ? for account undefined |