Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 38557 | 1/9/2023 10:53:59 AM | 1/9/2023 10:54:02 AM | INCORRECT DEBIT 11/2021 | QRC Response:DATE 9/01/2023<div>Account adjusted ,Journal submitted for reiview and authorisation .</div><br/><b>Journal Number</b>: [488787] | 24 | 3 | 30390 | 12 | 5 | 2 | 23 | 93 | 50 | 12 | |||||||||||||||||||||||||||
| 1017740 | 1/9/2023 10:47:59 AM | 1/9/2023 10:47:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017738 | 1/9/2023 10:47:25 AM | 1/9/2023 10:47:26 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017732 | 1/9/2023 10:46:36 AM | 1/9/2023 10:46:36 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017730 | 1/9/2023 10:45:51 AM | 1/9/2023 10:45:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017722 | 1/9/2023 10:44:13 AM | 1/9/2023 10:44:14 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017714 | 1/9/2023 10:43:14 AM | 1/9/2023 10:43:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017710 | 1/9/2023 10:42:51 AM | 1/9/2023 10:42:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017705 | 1/9/2023 10:41:58 AM | 1/9/2023 10:41:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017697 | 1/9/2023 10:39:38 AM | 1/9/2023 10:39:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017694 | 1/9/2023 10:38:54 AM | 1/9/2023 10:38:55 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017688 | 1/9/2023 10:37:56 AM | 1/9/2023 10:37:56 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017679 | 1/9/2023 10:34:02 AM | 1/9/2023 10:34:03 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017676 | 1/9/2023 10:33:23 AM | 1/9/2023 10:33:23 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017671 | 1/9/2023 10:30:33 AM | 1/9/2023 10:30:33 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017662 | 1/9/2023 10:27:58 AM | 1/9/2023 10:27:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017651 | 1/9/2023 10:27:13 AM | 1/9/2023 10:27:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38559 | 1/9/2023 10:25:44 AM | 2/11/2023 8:57:36 AM | WATER | SUBMITTED REPORT FOR A FIXED LEAK BY W/W CONTROL NO.745531<div><br></div><div>QRC RESPONSE: TRIED TO PHONE CONSUMER REGARDING THE QUERY, PHONE ON VOICEMAIL.</div><div>LEAK INFORMATION FOR W/W, NOT ENOUGH INFORMATION FOR A LEAK ON PROPERTY.</div><div>CONSUMER NEEDS TO RESUBMIT LEAK LETTER IF ANYTHING HAS BEEN FIX AS REPORT FROM W/W IS NOT SUFFICIENT.</div><div>FOLLOW UP CALL TO BE DONE 13.02.23</div> | 5 | 3 | 30392 | 114 | 17 | 2 | 23 | 1 | 96 | 142239 | 201 | 10 | |||||||||||||||||||||||||
| 1017653 | 1/9/2023 10:25:25 AM | 1/9/2023 10:25:26 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38558 | 1/9/2023 10:24:28 AM | 2/25/2023 9:18:41 AM | water query | water was not charged from Jan 2021 till April 2021,cgharged from May 2021 till to date but was billed 381.000 KL as if was not charged from 20201013-20221108. | 23 | 3 | 30391 | 162 | 15 | 3 | 23 | 1 | 50 | 916 | 778 |