Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1030572 | 1/21/2023 12:47:31 PM | 1/21/2023 12:47:32 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38637 | 1/21/2023 12:43:16 PM | 3/3/2023 10:12:10 AM | CHANGE OF OWNERSHIP | Good day<div><br></div><div>Kindly refrain from emailing the above-mentioned account to R.L. Heidtmann as he is no longer the owner of 16 Par Place, Gonubie. The property sale and transfer went through at the end of June 2022.</div><div><br></div><div>The new owners of the property are Mr and Mrs K. Van Blommenstein. </div><div><br></div><div>Please make this adjustment as the account holder is not R.L. Heidtmann.</div><div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div>Query resolved.</div> | 27 | 3 | 30471 | 18 | 5 | 2 | 23 | 6 | 122 | 3/3/2023 10:12:09 AM | 143522 | 13 | 18 | 13 | |||||||||||||||||||||||
| 38636 | 1/21/2023 12:15:59 PM | 3/3/2023 10:28:56 AM | LATE TERMINATION | Dear Sir/Madam,<div>above property Meadowlark house No.8 in Beacon Bay is sold,and transfer took place on the 10 th October 2022.</div><div>The Attorneys Gravett & Schoman transferred to BCM on the 24.09.22 R 5459,14 to receive</div><div>clearance certificate from BCM.</div><div>The above amount was confirmed on your statement dated 22-10-2022.</div><div>The Clearance cost of R 322,00 was also charged by you.</div><div>Since then you are still charging me for the full month of October and also received a statement</div><div>for November from you.</div><div>I was expecting my refund from the deposit and part of October payment also my deposit of R 623,00.</div><div>Please let me know,when I can expect my refund payment ???</div><div>Awaiting your reply.</div><div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account. Please visit your nearest municipal office to inquire about refunds.</div><div>Query resolved.</div> | 27 | 3 | 30470 | 18 | 5 | 2 | 23 | 6 | 122 | 3/3/2023 10:28:56 AM | 143534 | 13 | 18 | 13 | |||||||||||||||||||||||
| 34752 | 1/21/2023 12:07:46 PM | 3/12/2023 6:48:02 AM | CHANGE OF OWNERSHIP QUERY | Good day <div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Seller and the opening of the account in the name of the Purchasers.</div><div><br></div><div>Kind regards</div><div><br></div><div>ROXANNE BOUCHER</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Acc: 10291237 was terminated and finalized in Feb 2023.</div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into your bank account</div><div>2. Bank confirmation letter or I month stamped bank statement</div> | 27 | 3 | 29087 | 18 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 6:42:28 AM | 143934 | 3 | 18 | 3 | |||||||||||||||||||||||
| 1030514 | 1/21/2023 11:36:57 AM | 1/21/2023 11:36:57 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1030510 | 1/21/2023 11:32:57 AM | 1/21/2023 11:32:58 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 8408 | 1/21/2023 9:45:34 AM | 1/21/2023 9:46:03 AM | DOG TAX QUERY | Good Day<div>I would like to query the DOG TAX on my BCM account: 10016335</div><div>R561.73 excl vat – for 3 dogs.</div><div>We have only one dog . </div><div>Please could this price be reviewed and adjusted to accordingly.</div><div>Much appreciated. </div><div>Kind regards</div><div>Hazel</div><div>0810462918</div> | 6 | 3 | 7412 | 18 | 5 | 2 | 23 | 11 | 73 | 18 | 18 | ||||||||||||||||||||||||||
| 38635 | 1/21/2023 9:42:00 AM | 1/21/2023 9:43:00 AM | DOG TAX QUERY | Good Day<div>I would like to query the DOG TAX on my BCM account: 10016335</div><div>R561.73 excl vat – for 3 dogs.</div><div>We have only one dog . </div><div>Please could this price be reviewed and adjusted to accordingly.</div><div>Much appreciated. </div><div>Kind regards</div><div>Hazel</div><div>0810462918</div> | 4 | 3 | 30469 | 18 | 5 | 2 | 23 | 11 | 73 | 1/21/2023 9:43:00 AM | 18 | 18 | 18 | ||||||||||||||||||||||||
| 38634 | 1/21/2023 8:07:11 AM | 4/2/2023 10:42:39 AM | WATER QUERY | Good Afternoon<div><br></div><div>Can I please log a query for account 10017755. There’s an extra water charge loaded on the account for R19 120.34, August 2022. This water charge cannot be for August, there’s water charges on this account every month, please reverse this charge.</div> | 23 | 3 | 30468 | 18 | 6 | 2 | 26 | 1 | 111 | 18 | 214 | ||||||||||||||||||||||||||
| 38633 | 1/21/2023 7:50:40 AM | 2/12/2023 7:08:00 AM | Dog tax dispute | Good day, <div>I am being charged a dog tax but do not own a dog or any other pet. Please rectify this as soon as possible.<br></div><div>Please see the attached statement to be corrected.<br></div><div><br></div><div>Regards</div><div>Anita Wood</div><div><br></div><div>QRC RESPONSE: EMAIL SENT TO LICENCING SECTION TO INVESTIGATE AND DO SITE VISIT.</div><div>IF NO DOGS AT PROPERTY, PLEASE REVERSE DOG TAX CHARGES FOR 202112 AND 202212. </div> | 23 | 3 | 30467 | 20 | 5 | 2 | 1 | 11 | 72 | 142532 | 20 | 10 | |||||||||||||||||||||||||
| 38632 | 1/21/2023 7:47:42 AM | 2/12/2023 7:29:11 AM | Dog tax dispute | Good Day<div><br></div><div> Please be advised that I was charged R160 extra on my BCM bill this month for “Dog Tax”.</div><div>Please have this reversed, credited and removed from my statements going forward because I do not own a dog.<br></div><div><br></div><div>Thank You.</div><div><br></div><div><br></div><div>QRC RESPONSE: EMAIL SENT TO LICENCING SECTION TO INVESTIGATE AND DO SITE VISIT.</div><div>IF NO DOGS AT PROPERTY, PLEASE REVERSE DOG TAX CHARGES FOR 202212.</div> | 23 | 3 | 30466 | 20 | 5 | 2 | 1 | 11 | 72 | 142538 | 20 | 10 | |||||||||||||||||||||||||
| 38631 | 1/21/2023 7:44:56 AM | 1/21/2023 7:44:59 AM | Dog tax charge dispute | Good Day<div>Compliments of the season to you all.<br></div><div>I see that as of this invoice we are being charged for a dog tax. Kindly note that this is a holiday home and there is not dog residing on the premises. Kindly credit the account and amend the future billing code so it is not being done monthly.<br></div><div><br></div><div> Warm Regards</div> | 23 | 3 | 30465 | 20 | 5 | 2 | 23 | 11 | 72 | 20 | |||||||||||||||||||||||||||
| 8421 | 1/21/2023 7:40:12 AM | 1/21/2023 7:40:20 AM | WATER QUERY | Good Morning, <div><br></div><div>I have been receiving an average of 5KL for water consumption on acc no 10318467, for the3 last few months</div><div><br></div><div>for 6 Mount David, Amalinda. This has happened ever since the electronic meter was installed. </div><div><br></div><div>I have phoned your call centre 0861113017 and they said they would deal with the matter. </div><div><br></div><div>This has not happened. </div><div><br></div><div>I used to get an account for +- 13 KL a month. So something is not working properly. </div><div><br></div><div>I need this to be dealt with urgently before I suddenly get a huge bill for water consumption on this account. </div><div><br></div><div>Please call me at 082 5505 347 to get access to the town house to get a correct meter reading on your electronic meter. </div><div><br></div><div>I can only guess that maybe the new meter is faulty? And that is why you are just billing me with an average every month. </div><div><br></div><div>I hope that this matter can be resolved as soon as possible. </div><div><br></div><div>Kind regards </div><div><br></div><div>Eddie Black</div> | 6 | 3 | 7426 | 18 | 17 | 2 | 23 | 1 | 112 | 18 | 18 | ||||||||||||||||||||||||||
| 38630 | 1/21/2023 7:37:52 AM | 2/12/2023 7:23:19 AM | No rates charge | Good day,<div><br></div><div> I have recently purchased this property and notice that there is no rates charged on the property, neither is there a property value allocated.</div><div>Kindly assist.<br></div><div><br></div><div>Denzel Fuller</div><div><br></div><div>QRC RESPONSE: RATES SERVICE BEING CHARGED AS PER SYSTEM - 08.02.2023 AND PROPERTY VALUE ALSO INCLUDED ON SYSTEM.</div><div><br></div><div><br></div><div><br></div> | 27 | 3 | 30464 | 20 | 5 | 2 | 23 | 8 | 118 | 2/12/2023 7:23:19 AM | 142536 | 10 | 20 | 10 | |||||||||||||||||||||||
| 38629 | 1/21/2023 7:29:51 AM | 1/21/2023 7:29:54 AM | Refuse query | To whom it may concern<div><br></div><div>Please could you correct this account as it is totally incorrect.</div><div>I Mr Craig Whittal live at Seavale and does not have Bcm collecting my refuse at</div> | 23 | 3 | 30463 | 20 | 5 | 2 | 23 | 4 | 120 | 20 | |||||||||||||||||||||||||||
| 38628 | 1/21/2023 7:04:52 AM | 3/13/2023 10:50:18 AM | LATE TERMINATION | Good day,<div><br></div><div>I would like to close my BCM account (10362573) and obtain a refund on the balance please. Please see attached the registration letters for the sale of my property. </div><div><br></div><div>Please let me know if any further information is required.</div><div><br></div><div>Thank you!</div><div><br></div><div>Kind regards</div><div>Juliet Paxton</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Acc: 10362573 has been terminated. Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 30462 | 18 | 5 | 2 | 23 | 6 | 122 | 3/13/2023 10:50:17 AM | 144113 | 3 | 18 | 3 | |||||||||||||||||||||||
| 1030174 | 1/21/2023 7:00:31 AM | 1/21/2023 7:00:32 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1030167 | 1/21/2023 6:59:12 AM | 1/21/2023 6:59:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38627 | 1/21/2023 6:27:04 AM | 1/21/2023 6:27:16 AM | FIRE LEVY QUERY | Hi<div><br></div><div>Hope you are well</div><div><br></div><div>Please see attached our latest bill, please amend we have been charged fire levy business but this is a normal smallholding farm house</div><div><br></div><div>Please send amended invoice</div><div><br></div><div>thanks</div><div><br></div><div><br></div><div>Izel Kirsten</div><div>Murray Walker Accounting & Taxation Services</div><div>Tel: 043) 748 5004</div><div>Fax: 086 5011118</div> | 6 | 3 | 30461 | 18 | 5 | 2 | 23 | 3 | 50 | 18 | 18 | ||||||||||||||||||||||||||
| 1030089 | 1/21/2023 6:20:23 AM | 1/21/2023 6:20:24 AM | IVR call:? | Received call for ? for account undefined |