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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
38634
LatestTicket
CreatedAt
1/21/2023 8:07:11 AM
UpdatedAt
4/2/2023 10:42:39 AM
Subject
WATER QUERY
Description
Good Afternoon<div><br></div><div>Can I please log a query for account 10017755. There’s an extra water charge loaded on the account for R19 120.34, August 2022. This water charge cannot be for August, there’s water charges on this account every month, please reverse this charge.</div>
Priority
Disposition
23
ConversationType
3
Parent
Account
30468
OpenedBy
18
AssignedTo
6
Region
2
Department
26
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
18
Updator
214
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