Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1038892 | 1/27/2023 8:15:51 AM | 1/27/2023 8:15:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038891 | 1/27/2023 8:15:18 AM | 1/27/2023 8:15:18 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038876 | 1/27/2023 8:08:34 AM | 1/27/2023 8:08:35 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038868 | 1/27/2023 8:03:53 AM | 1/27/2023 8:03:53 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038867 | 1/27/2023 8:03:44 AM | 1/27/2023 8:03:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038855 | 1/27/2023 8:00:16 AM | 1/27/2023 8:00:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038850 | 1/27/2023 7:58:55 AM | 1/27/2023 7:58:55 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038839 | 1/27/2023 7:56:44 AM | 1/27/2023 7:56:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038827 | 1/27/2023 7:55:19 AM | 1/27/2023 7:55:20 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038829 | 1/27/2023 7:55:15 AM | 1/27/2023 7:55:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038812 | 1/27/2023 7:50:45 AM | 1/27/2023 7:50:46 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038807 | 1/27/2023 7:50:00 AM | 1/27/2023 7:50:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038804 | 1/27/2023 7:48:58 AM | 1/27/2023 7:48:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1038791 | 1/27/2023 7:45:07 AM | 1/27/2023 7:45:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38693 | 1/27/2023 7:43:22 AM | 3/12/2023 12:36:24 PM | NO SERVICE | Please transfer all the services from previous account 10065197 to current owner 10441393 services are still with the previous owner even though the account for current owner was opened in 2022/10/18<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Termination of previous account submitted to Billing & Rates on 12.03.2023.</div><div>Consumer may assess the March 2023 and/or April 2023 statements for amendments. </div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div> </div> | 27 | 3 | 30528 | 37 | 5 | 2 | 23 | 6 | 76 | 3/12/2023 12:36:24 PM | 144071 | 3 | 37 | 3 | |||||||||||||||||||||||
| 1038764 | 1/27/2023 7:37:00 AM | 1/27/2023 7:37:01 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38691 | 1/27/2023 7:33:01 AM | 4/2/2023 11:14:07 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK<div><br></div><div>Good day</div><div><br></div><div>Thank you for assisting with the allocation of payments.</div><div><br></div><div>Unfortunately the matter relating to the leak has not been attended to per current outstanding balance, could I please get an update?</div><div><br></div><div>Regards,</div><div>Zimasa (This part of information is from query ref#95962 which was closed as two queries were opened under the same account number). Kindly attend to this component as well.</div> | 23 | 3 | 30526 | 114 | 6 | 2 | 26 | 1 | 96 | 201 | 214 | ||||||||||||||||||||||||||
| 1038753 | 1/27/2023 7:32:59 AM | 1/27/2023 7:33:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38692 | 1/27/2023 7:30:02 AM | 1/27/2023 7:32:58 AM | LATE TERMINATION QUERY | Good day <div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Seller and the opening of the account in the name of the Purchasers.</div><div><br></div><div>Kind regards</div> | 6 | 3 | 30527 | 18 | 5 | 2 | 23 | 6 | 122 | 18 | 18 | ||||||||||||||||||||||||||
| 1038738 | 1/27/2023 7:29:02 AM | 1/27/2023 7:29:04 AM | IVR call:? | Received call for ? for account undefined |