Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1039187 1/27/2023 9:41:32 AM 1/27/2023 9:41:33 AM IVR call:? Received call for ? for account undefined
1039186 1/27/2023 9:41:22 AM 1/27/2023 9:41:22 AM IVR call:? Received call for ? for account undefined
20806 1/27/2023 9:39:17 AM 2/12/2023 8:59:08 AM Dog tax dispute Consumer has no dogs, kindly assist him&nbsp;<div><br></div><div><b><u>QRC RESPONSE:</u></b> <b>Escalated the account the relevant department,currently awaiting feedback.</b><br><div><br></div></div> 23 3 20620 20 5 2 1 11 72 142547 20 15
38697 1/27/2023 9:32:45 AM 2/3/2023 1:34:47 PM LEAK SUBMITTED QRC RESPONSE: Leak journal processed for 202110/202111<div>Leak letter submitted, Pending journal to be authorized.</div><br/><b>Journal Number</b>: [623503]<br/><b>Journal Amount</b>: [-R10,545.79] 27 3 30532 10 17 2 23 1 96 2/3/2023 1:34:38 PM 141907 3 10 3
38696 1/27/2023 9:23:00 AM 4/7/2023 11:47:13 AM Dog tax charge dispute Please note that that the customer Mr KL Burgess has not had dogs for the past 5 years and the amount will need to be removed from the statement.<div><br></div><div><b>QRC RESPONSE: I have escalated your query to the relevant department and awaiting feedback.</b></div><div><b><br></b></div><div><b>QRC RESPONSE:2023.05.06 DOG TAX 20.12-22.12 reversed</b></div><br><b>Journal Number</b>: [92602] 24 3 30531 20 5 2 23 11 72 142548 20 3
1039111 1/27/2023 9:16:43 AM 1/27/2023 9:16:43 AM IVR call:? Received call for ? for account undefined
1039109 1/27/2023 9:15:49 AM 1/27/2023 9:15:50 AM IVR call:? Received call for ? for account undefined
1039103 1/27/2023 9:14:26 AM 1/27/2023 9:14:27 AM IVR call:? Received call for ? for account undefined
1039101 1/27/2023 9:13:50 AM 1/27/2023 9:13:51 AM IVR call:? Received call for ? for account undefined
1039099 1/27/2023 9:13:04 AM 1/27/2023 9:13:04 AM IVR call:? Received call for ? for account undefined
1039096 1/27/2023 9:10:31 AM 1/27/2023 9:10:32 AM IVR call:? Received call for ? for account undefined
1039086 1/27/2023 9:04:53 AM 1/27/2023 9:04:54 AM IVR call:? Received call for ? for account undefined
1039084 1/27/2023 9:04:12 AM 1/27/2023 9:04:12 AM IVR call:? Received call for ? for account undefined
1039079 1/27/2023 9:02:47 AM 1/27/2023 9:02:47 AM IVR call:? Received call for ? for account undefined
1039070 1/27/2023 9:00:06 AM 1/27/2023 9:00:07 AM IVR call:? Received call for ? for account undefined
1039067 1/27/2023 8:59:05 AM 1/27/2023 8:59:06 AM IVR call:? Received call for ? for account undefined
1039051 1/27/2023 8:52:11 AM 1/27/2023 8:52:12 AM IVR call:? Received call for ? for account undefined
1039048 1/27/2023 8:51:58 AM 1/27/2023 8:51:59 AM IVR call:? Received call for ? for account undefined
1039047 1/27/2023 8:51:41 AM 1/27/2023 8:51:42 AM IVR call:? Received call for ? for account undefined
1039031 1/27/2023 8:48:23 AM 1/27/2023 8:48:23 AM IVR call:? Received call for ? for account undefined