Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1161634 | 47988 | 5/25/2023 11:35:19 AM | 5/25/2023 11:35:20 AM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | ||||||||||||||||||||||||||||||||
| 1161630 | 47987 | 5/25/2023 11:31:32 AM | 5/25/2023 11:32:00 AM | IVR call: statement | Received call for statement for account 10362899 sent message: 42627 | 8 | 2 | 33351 | 79 | ||||||||||||||||||||||||||||||||
| 47982 | 5/25/2023 11:29:17 AM | 5/25/2023 11:29:19 AM | Reconnect | Reconnection fee and registered post fee not to mention interest. Several emails | 23 | 3 | 18267 | 5 | 2 | 23 | 9 | 123 | 3416 | ||||||||||||||||||||||||||||
| 1161623 | 47986 | 5/25/2023 11:25:24 AM | 5/25/2023 11:25:26 AM | IVR call: balance | Received call for balance for account 10442419 undefined | 7 | 2 | 33345 | 78 | ||||||||||||||||||||||||||||||||
| 35781 | 5/25/2023 11:24:52 AM | 5/25/2023 11:24:54 AM | Not our account | We moved out of this property effective 1st October 2018, but we remained liable for the water and electricity cost until 28 February 2019 (in agreement with the landlord – QCK Lezmin 4372 cc trading). The account was paid up to date when we moved out. The amount outstanding should be Charged to the new owner of this property | 23 | 3 | 33350 | 5 | 2 | 23 | 2 | 112 | 2907 | ||||||||||||||||||||||||||||
| 1161599 | 47985 | 5/25/2023 11:19:05 AM | 5/25/2023 11:19:07 AM | IVR call: balance | Received call for balance for account 10427221 undefined | 7 | 2 | 6031 | 78 | ||||||||||||||||||||||||||||||||
| 47982 | 5/25/2023 11:19:04 AM | 5/25/2023 11:19:07 AM | water | Overcharge Water. Visited BCM twice. Several email correspondence. Still no response from BCM but handed over in Feb and first time now receiving handover statements | 23 | 3 | 18267 | 17 | 2 | 23 | 1 | 111 | 3416 | ||||||||||||||||||||||||||||
| 47982 | 5/25/2023 11:18:57 AM | 5/25/2023 11:19:01 AM | water | Overcharge Water. Visited BCM twice. Several email correspondence. Still no response from BCM but handed over in Feb and first time now receiving handover statements | 23 | 3 | 18267 | 17 | 2 | 23 | 1 | 111 | 3416 | ||||||||||||||||||||||||||||
| 47982 | 5/25/2023 11:18:51 AM | 5/25/2023 11:18:55 AM | water | Overcharge Water. Visited BCM twice. Several email correspondence. Still no response from BCM but handed over in Feb and first time now receiving handover statements | 23 | 3 | 18267 | 17 | 2 | 23 | 1 | 111 | 3416 | ||||||||||||||||||||||||||||
| 47982 | 5/25/2023 11:18:41 AM | 5/25/2023 11:18:48 AM | water | Overcharge Water. Visited BCM twice. Several email correspondence. Still no response from BCM but handed over in Feb and first time now receiving handover statements | 23 | 3 | 18267 | 17 | 2 | 23 | 1 | 111 | 3416 | ||||||||||||||||||||||||||||
| 1161580 | 47984 | 5/25/2023 11:08:19 AM | 5/25/2023 11:08:20 AM | IVR call: balance | Received call for balance for account 10020498 undefined | 7 | 2 | 6093 | 78 | ||||||||||||||||||||||||||||||||
| 1161576 | 47983 | 5/25/2023 11:05:56 AM | 5/25/2023 11:05:57 AM | IVR call: balance | Received call for balance for account 10396339 undefined | 7 | 2 | 24063 | 78 | ||||||||||||||||||||||||||||||||
| 1161565 | 47981 | 5/25/2023 11:02:11 AM | 5/25/2023 11:02:12 AM | IVR call: balance | Received call for balance for account 10293989 undefined | 7 | 2 | 31417 | 78 | ||||||||||||||||||||||||||||||||
| 47980 | 5/25/2023 10:56:14 AM | 5/25/2023 10:56:17 AM | water | late termination | 6 | 3 | 33349 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1161552 | 47978 | 5/25/2023 10:52:22 AM | 5/25/2023 10:52:23 AM | IVR call: balance | Received call for balance for account 10435186 undefined | 7 | 2 | 13799 | 78 | ||||||||||||||||||||||||||||||||
| 1161540 | 47977 | 5/25/2023 10:44:47 AM | 5/25/2023 10:44:48 AM | IVR call: balance | Received call for balance for account 10006754 undefined | 7 | 2 | 5646 | 78 | ||||||||||||||||||||||||||||||||
| 1161539 | 47976 | 5/25/2023 10:43:59 AM | 5/25/2023 10:44:17 AM | IVR call: statement | Received call for statement for account 10438957 sent message: 42607 | 8 | 2 | 30706 | 79 | ||||||||||||||||||||||||||||||||
| 1161538 | 47975 | 5/25/2023 10:43:16 AM | 5/25/2023 10:43:39 AM | IVR call: statement | Received call for statement for account 10438957 sent message: 42606 | 8 | 2 | 30706 | 79 | ||||||||||||||||||||||||||||||||
| 1161532 | 47974 | 5/25/2023 10:40:22 AM | 5/25/2023 10:40:23 AM | IVR call: balance | Received call for balance for account 10045147 undefined | 7 | 2 | 32074 | 78 | ||||||||||||||||||||||||||||||||
| 1161525 | 47973 | 5/25/2023 10:37:06 AM | 5/25/2023 10:37:30 AM | IVR call: statement | Received call for statement for account 10159895 sent message: 42605 | 8 | 2 | 14207 | 79 |