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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
47982
LatestTicket
CreatedAt
5/25/2023 11:18:57 AM
UpdatedAt
5/25/2023 11:19:01 AM
Subject
water
Description
Overcharge Water. Visited BCM twice. Several email correspondence. Still no response from BCM but handed over in Feb and first time now receiving handover statements
Priority
Disposition
23
ConversationType
3
Parent
Account
18267
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
3416
Updator
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