Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1059456 | 2/10/2023 12:16:24 PM | 2/10/2023 12:16:25 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059451 | 2/10/2023 12:09:50 PM | 2/10/2023 12:09:51 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059429 | 2/10/2023 11:48:36 AM | 2/10/2023 11:48:36 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059413 | 2/10/2023 11:36:45 AM | 2/10/2023 11:36:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059411 | 2/10/2023 11:35:16 AM | 2/10/2023 11:35:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38872 | 2/10/2023 11:31:39 AM | 2/10/2023 11:33:43 AM | WATER | PLEASE TRANSFER WATER METER TO THE NEW OWNERS ACCOUNT AND PLEASE STOP FIRE CHARGE FROM ACC NO.10346567 | 6 | 3 | 30708 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 1059403 | 2/10/2023 11:21:40 AM | 2/10/2023 11:21:40 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059399 | 2/10/2023 11:20:54 AM | 2/10/2023 11:20:55 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38871 | 2/10/2023 11:20:02 AM | 3/14/2023 1:36:51 PM | reverse refuse | <div>Query Dispute received from Legal Services - document uploaded.</div><div>Responded on 10.02.2023 with information in preparation of court date.</div><div>Queries identified relates to the Unbilled Project of Refuse and Water Services.</div><div>Refuse charges reversed.</div><div>Water meter inspection logged to verify meter location</div><div><br></div>QRC RESPONSE: Reversal of Refuse charges and interest of refuse charges from 202105/202301, due to the unbilled project as this property is not serviced with refuse collection.<br><b>Journal Number</b>: [743846]<br><b>Journal Amount</b>: [-R15,502.21]<div><br></div><div>Further interest of R92140.45 reversed - journal no 016512</div> | 27 | 3 | 30707 | 10 | 5 | 2 | 23 | 4 | 120 | 2/27/2023 7:11:54 AM | 142467 | 3 | 10 | 2 | |||||||||||||||||||||||
| 1059368 | 2/10/2023 10:52:20 AM | 2/10/2023 10:52:21 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059367 | 2/10/2023 10:51:52 AM | 2/10/2023 10:51:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059366 | 2/10/2023 10:50:50 AM | 2/10/2023 10:50:51 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059365 | 2/10/2023 10:49:11 AM | 2/10/2023 10:49:12 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38870 | 2/10/2023 10:48:52 AM | 4/30/2023 6:56:47 AM | TRANSFER OF SERVICE | please transfer the service from the previous owners acc no-10394903 property was sold<div>QRC Response :DATE 30/04/2023</div><div>Account Terminated</div> | 27 | 3 | 30706 | 145 | 5 | 2 | 23 | 6 | 122 | 4/30/2023 6:53:35 AM | 12 | 780 | 12 | ||||||||||||||||||||||||
| 38869 | 2/10/2023 10:29:50 AM | 3/12/2023 9:27:39 AM | water query six months policy | Acct No: 10263069 Name: MTHEMBU S<div>Str. Name: ZONE 12 NU 03513/00 Complx: </div><div>Met.Loc: . ZONE 12 NU 03513/00 Serv Rem: </div><div>Meter No: B-NRF167 Meter Type: MW08 Print: </div><div>Metr.Book: 777 Route: 180 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date: </div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2018/07/10 3 1740.000 1.00000 7.000 C 2018/08/25 ZZZZZZ</div><div>2018/06/15 3 1733.000 1.00000 3.000 C 2018/08/01 ZZZZZZ</div><div>2018/05/15 3 1730.000 1.00000 4.000 C 2018/06/23 ZZZZZZ</div><div>2018/04/18 3 1726.000 1.00000 5.000 C 2018/05/26 ZZZZZZ</div><div>2018/03/25 3 1721.000 1.00000 2.000 C 2018/04/21 ZZZZZZ</div><div>2018/02/25 3 1719.000 1.00000 19.000 C 2018/03/25 ZZZZZZ</div><div>2017/10/12 3 1700.000 1.00000 3.000 C 2017/11/25 </div><div>2017/09/07 3 1697.000 1.00000 798.000 C 2017/10/22 </div><div>2016/06/21 3 899.000 1.00000 146.000 C 2016/07/23 </div><div>2016/01/18 3 753.000 1.00000 10.000 C 2016/02/20 </div><div>2015/09/16 3 743.000 1.00000 8.000 C 99 2015/10/22</div><div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#95211</div> | 27 | 3 | 30705 | 89 | 15 | 4 | 23 | 1 | 101 | 3/12/2023 9:27:39 AM | 214 | 187 | 214 | ||||||||||||||||||||||||
| 38868 | 2/10/2023 10:24:40 AM | 3/12/2023 9:29:16 AM | six months policy | Acct No: 10263069 Name: MTHEMBU S<div>Str. Name: ZONE 12 NU 03513/00 Complx: </div><div>Met.Loc: . ZONE 12 NU 03513/00 Serv Rem: </div><div>Meter No: B-NRF167 Meter Type: MW08 Print: </div><div>Metr.Book: 777 Route: 180 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date: </div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2018/07/10 3 1740.000 1.00000 7.000 C 2018/08/25 ZZZZZZ</div><div>2018/06/15 3 1733.000 1.00000 3.000 C 2018/08/01 ZZZZZZ</div><div>2018/05/15 3 1730.000 1.00000 4.000 C 2018/06/23 ZZZZZZ</div><div>2018/04/18 3 1726.000 1.00000 5.000 C 2018/05/26 ZZZZZZ</div><div>2018/03/25 3 1721.000 1.00000 2.000 C 2018/04/21 ZZZZZZ</div><div>2018/02/25 3 1719.000 1.00000 19.000 C 2018/03/25 ZZZZZZ</div><div>2017/10/12 3 1700.000 1.00000 3.000 C 2017/11/25 </div><div>2017/09/07 3 1697.000 1.00000 798.000 C 2017/10/22 </div><div>2016/06/21 3 899.000 1.00000 146.000 C 2016/07/23 </div><div>2016/01/18 3 753.000 1.00000 10.000 C 2016/02/20 </div><div>2015/09/16 3 743.000 1.00000 8.000 C 99 2015/10/22</div> | 23 | 3 | 30704 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | 214 | ||||||||||||||||||||||||||
| 38867 | 2/10/2023 10:21:08 AM | 2/13/2023 12:39:40 PM | water leak | Fixed leaking pipe and toilet<div>Plumbers report submitted</div> | 30 | 3 | 30703 | 134 | 3 | 1 | 96 | 232 | 232 | ||||||||||||||||||||||||||||
| 1059329 | 2/10/2023 10:08:40 AM | 2/10/2023 10:08:41 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059328 | 2/10/2023 10:08:03 AM | 2/10/2023 10:08:04 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1059325 | 2/10/2023 10:07:28 AM | 2/10/2023 10:07:29 AM | IVR call:? | Received call for ? for account undefined |