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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
38871
LatestTicket
CreatedAt
2/10/2023 11:20:02 AM
UpdatedAt
3/14/2023 1:36:51 PM
Subject
reverse refuse
Description
<div>Query Dispute received from Legal Services - document uploaded.</div><div>Responded on 10.02.2023 with information in preparation of court date.</div><div>Queries identified relates to the Unbilled Project of Refuse and Water Services.</div><div>Refuse charges reversed.</div><div>Water meter inspection logged to verify meter location</div><div><br></div>QRC RESPONSE: Reversal of Refuse charges and interest of refuse charges from 202105/202301, due to the unbilled project as this property is not serviced with refuse collection.<br><b>Journal Number</b>: [743846]<br><b>Journal Amount</b>: [-R15,502.21]<div><br></div><div>Further interest of R92140.45 reversed - journal no 016512</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
30707
OpenedBy
10
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
4
Subcategory
120
CreatedBy1
UpdatedBy1
ResolvedAt
2/27/2023 7:11:54 AM
Thread
142467
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
10
Updator
2
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