Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1060131 38904 2/11/2023 8:42:12 AM 2/11/2023 8:42:28 AM IVR call: statement Received call for statement for account 10000925 sent message: 34973 8 2 19417 79
1060129 38903 2/11/2023 8:41:29 AM 2/11/2023 8:41:30 AM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
1060130 38902 2/11/2023 8:41:19 AM 2/11/2023 8:41:36 AM IVR call: statement Received call for statement for account 10035360 sent message: 34972 8 2 13537 79
1060128 38901 2/11/2023 8:40:22 AM 2/11/2023 8:40:41 AM IVR call: statement Received call for statement for account 10178493 sent message: 34971 8 2 13538 79
1060127 38900 2/11/2023 8:39:26 AM 2/11/2023 8:39:44 AM IVR call: statement Received call for statement for account 10012348 sent message: 34970 8 2 13541 79
1060124 38899 2/11/2023 8:38:35 AM 2/11/2023 8:38:50 AM IVR call: statement Received call for statement for account 10012305 sent message: 34969 8 2 13857 79
1060122 38898 2/11/2023 8:37:41 AM 2/11/2023 8:37:59 AM IVR call: statement Received call for statement for account 10144126 sent message: 34968 8 2 13542 79
1060119 38897 2/11/2023 8:36:44 AM 2/11/2023 8:37:03 AM IVR call: statement Received call for statement for account 10012296 sent message: 34967 8 2 13543 79
1060105 38895 2/11/2023 8:27:33 AM 2/11/2023 8:27:34 AM IVR call: balance Received call for balance for account 10036696 undefined 7 2 13741 78
38894 2/11/2023 8:05:53 AM 2/11/2023 8:06:11 AM RATES QUERY Good day<div>I dispute the attached Statement just received and lodge a complaint in this regard.</div><div>Please explain as to how the properties rates can increase by R19 000 to reflect R28794.94 on the attached Statement</div><div>Please give me a detailed explanation as to how you get to these figures.</div><div>Your prompt response will be appreciated</div><div>Brian Burrows</div><div>21 Lower Ridge Road</div><div>Beacon Bay East London</div><div>082 857 6774</div> 6 3 30728 18 5 2 23 8 50 18 18
1060073 38893 2/11/2023 7:58:51 AM 2/11/2023 7:58:52 AM IVR call: balance Received call for balance for account 10425800 undefined 7 2 30727 78
38892 2/11/2023 7:57:24 AM 4/29/2023 8:25:24 AM LATE TERMINATION Good day,<div><br></div><div>We bought erf no ELM04262 last year (2022) from the Koopowitz Family Trust. Once the property was registered I visited the Beacon Bay municipal office to register the municipal account on my name (Ms Desiree-Lynne Webster) and paid the required deposit. This was done on 16 October 2022.</div><div><br></div><div>I am receiving the accounts via e-mail, however, the name on the account still reflects as Koopowitz Family Trust</div><div>&nbsp;</div><div>Please note that this property no longer belongs to the Koopowitz Family Trust, it was bought over and registered in the name of Desiree-Lynne Webster and Marcia Knoetze.</div><div><br></div><div>PLEASE CORRECT THE NAME ON THE ACCOUNT TO REFLECT AS: MS DESIREE-LYNNE WEBSTER</div><div><br></div><div>So far I have received 3 accounts from BCMM:</div><div><br></div><div>The first account was fine (all charges included)</div><div>The second account did not included a water meter reading</div><div>The third account only has the property rates on - no fire, water, sewerage, etc.</div><div><br></div><div>Please provide reasons why the last two accounts do not include the regular municipal charges, i.e. fire / water / refuse / sewerage, etc.&nbsp;</div><div><br></div><div>PLEASE CORRECT THE ACCOUNT to reflect all relevant charges.</div><div><br></div><div>I foresee problems with this account in future if the correct charges are not included. I do not wish to have to come into the BCMM offices to have to sort out its administrative bungle when things eventually go South on this account.</div><div>The erf details are as follow:</div><div>&nbsp; Erf No.: ELM04262</div><div>&nbsp; Address: 28 Starkey Road, Cambridge West</div><div>&nbsp; Previous Owner (still receiving the accounts): Koopowitz Family Trust</div><div>&nbsp;</div><div>&nbsp; New Owners: Ms Desiree-Lynne Webster and Ms Marcia Knoetze</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 30726 18 5 2 23 6 122 4/29/2023 8:25:24 AM 12 18 12
38891 2/11/2023 7:47:33 AM 2/11/2023 7:48:31 AM WATER LEAK QUERY WITH PLUMBERS LETTER Good day,<div>I had a water leak early in November. A plumber was appointed to fix it, but initially only made it worse. They returned a week later to repair it for a second time.</div><div><br></div><div>I attached the letter from the plumbing company.</div><div><br></div><div>Can you please assist with a reduction for the high consumption levied against my bill.</div><div><br></div><div>Kind regards</div><div>Jason Blaauw</div><div>0823344928</div> 6 3 30724 18 17 2 23 1 96 18 18
38890 2/11/2023 7:15:49 AM 4/29/2023 10:32:42 AM CHANGE OF OWNERSHIP Morning&nbsp;<div><br></div><div>Kindly see attached account closure documents for Account 10414839.</div><div><br></div><div>May I kindly request that the account is closed.</div><div><br></div><div><br></div><div>Kind Regards</div><div>&nbsp;</div><div>Tebogo van der Berg</div><div>Operations Manager</div><div>AZASAYA TRADING CC</div><div>Mobile: 0784235351</div><div>Email: azasaya.trading@yahoo.com</div><div><br></div><div>31 Rainbow Crescent, Glen Eagle Estate, Kempton Park,1619</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>Services Terminated , Billing will adjust as per date registration 01/2023</div> 30 3 30722 18 5 2 23 6 122 18 12
38889 2/11/2023 7:09:52 AM 2/11/2023 7:09:57 AM WATER QUERY H hii my account Number<div>10359115</div><div>PP DEBERNARDI</div><div>240 ALBATROSS DRIVE&nbsp;</div><div>SUNRISE ON SEA</div><div>PLEASE CAN YOU STOP INTERIM READING 15000 KL EACH MONTH. And invoice me what I use please</div><div>CAN YOU READ SMART water METER please I send photo of my meter no FRA5268 01/02/ 2023</div> 6 3 30720 18 17 2 23 1 111 18 18
1060012 38888 2/11/2023 7:00:32 AM 2/11/2023 7:00:33 AM IVR call: balance Received call for balance for account 10358579 undefined 7 2 4853 78
38887 2/11/2023 6:58:43 AM 2/11/2023 6:58:52 AM WATER QUERY Dear Sir/Madam<div><br></div><div>I hope you are well. I am Nolwazi MKIZE (7801240396089)</div><div><br></div><div>Can I request for water to be closed for 1481 Nu 9 Mdantsane because of BUFFALO CITY METRO - Customer Account 10420808. Balance of R73191.65 due on 15/07/2022. KINDLY NOTE, the due date applies only to current billing. Regards.BCMM</div><div><br></div><div>Regards&nbsp;</div><div>Nolwazi</div> 6 3 30719 18 17 4 23 1 111 18 18
38886 2/11/2023 6:49:10 AM 4/2/2023 10:58:33 AM WATER LEAK QUERY Dear Sir/ Madam<div><br></div><div>RE: OUR CLIENT: NOMANONO NCEBAKAZI NABO// YOURSELF (ACC NO: 10190185 - UNIT NO: 010320ELM168350000000000000)</div><div><br></div><div>We refer to the above matter and we confirm acting for and on the instructions of Ms Nabo hereinafter referred as our client.</div><div><br></div><div>Our client informed us that she is the owner of the above mentioned unit. She alleges that her account was up to date to such an extent that she was informed by your billing department that she has a credit balance of R100 000.00. We are further informed by our client that there was water leakege outside her unit which was caused by the people who are washing cars nearby.</div><div><br></div><div>She reported the said incident to your office, subsequent to that she was contacted by your debt collectors wherein they demanded payment of R38 780.39 alleging that her account was in arrears.&nbsp;&nbsp;</div><div><br></div><div>Our instructions are to enquire from your office as to why our client was billied for water leakage that happened outside her unit , our client would also like to know what happened to the above mentioned credit amount.&nbsp;</div><div><br></div><div>We trust that the above is in order and we shall accordingly await your urgent response. If you need to email documents/ information to us, please send these to legal@scorpion.biz.&nbsp;</div><div><br></div><div><br></div><div>Kind regards</div><div><br></div><div>Malik Mgwatyu (Branch Manager)</div><div>Branch - East London branch</div><div>Scorpion Legal Protection (RF) (Pty) Ltd</div><div>6th floor, Oxford House, 84-88 Oxford Street,</div><div><br></div><div>For description, see the attached supporting documents. (This information is from query ref#95346 which was closed as two queries were opened under the same account number). Please see also see attached document to attend query.</div> 23 3 30717 18 6 2 26 1 96 18 214
1059902 38885 2/11/2023 5:42:21 AM 2/11/2023 5:42:22 AM IVR call: balance Received call for balance for account 10017803 undefined 7 2 14796 78
1059886 38884 2/11/2023 5:19:26 AM 2/11/2023 5:19:27 AM IVR call: balance Received call for balance for account 10205302 undefined 7 2 30716 78