Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1064111 | 39258 | 2/15/2023 7:55:58 AM | 2/15/2023 7:55:59 AM | IVR call: balance | Received call for balance for account 10017716 undefined | 7 | 2 | 28156 | 78 | ||||||||||||||||||||||||||||||||
| 1064108 | 39257 | 2/15/2023 7:55:05 AM | 2/15/2023 7:55:06 AM | IVR call: balance | Received call for balance for account 10290461 undefined | 7 | 2 | 26231 | 78 | ||||||||||||||||||||||||||||||||
| 1064106 | 39256 | 2/15/2023 7:54:28 AM | 2/15/2023 7:54:30 AM | IVR call: balance | Received call for balance for account 20104507 undefined | 7 | 2 | 9653 | 78 | ||||||||||||||||||||||||||||||||
| 39242 | 2/15/2023 7:54:05 AM | 3/1/2023 11:59:36 AM | 163 The Beacon - SOLD | Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 163 – this unit no longer belongs to us; it has been sold and the transfer took place on the 20th of July 2022 We are still receiving monthly invoices for the unit; the account is in credit up and till November and then with the December levy charges it goes back into debit. We are however being billed monthly after transfer took place in July The charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place in July 2022 If you look at the below, I have marked the levy charges, and added the reading periods to it. Everything prior to July 20th we are liable for, the rest credits need to be passed for, regarding the water/rates/fire levy & sewerage and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 | 23 | 3 | 29496 | 5 | 2 | 23 | 8 | 50 | 143446 | 3053 | |||||||||||||||||||||||||||
| 39242 | 2/15/2023 7:52:47 AM | 3/1/2023 12:01:30 PM | 163 The Beacon - SOLD | Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 163 – this unit no longer belongs to us; it has been sold and the transfer took place on the 20th of July 2022 We are still receiving monthly invoices for the unit; the account is in credit up and till November and then with the December levy charges it goes back into debit. We are however being billed monthly after transfer took place in July The charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place in July 2022 If you look at the below, I have marked the levy charges, and added the reading periods to it. Everything prior to July 20th we are liable for, the rest credits need to be passed for, regarding the water/rates/fire levy & sewerage and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 | 23 | 3 | 29496 | 17 | 2 | 23 | 1 | 111 | 143447 | 3053 | |||||||||||||||||||||||||||
| 39252 | 2/15/2023 7:45:37 AM | 3/12/2023 11:57:51 AM | 46 Edge Road Beacon Bay | Good day Trust you are well I would like to bring the following to your attention It seems that 46 Edge Road Beacon Bay – Unit No 184 The Beacon is being billed to TWO different companies. AP Lion Developments (Pty) Ltd and Chilli Pepper Residential (Pty) Ltd This unit USED to belong to AP Lion Developments (Pty) Unit No 184 The Beacon was recently SOLD and therefore no longer ours. Transfer for Unit No 184 The Beacon took place on 25 October 2022 Please could the relevant account person for the Chilli Pepper Residential (Pty) Ltd A/c No 10398104 be informed that this account should NOT exist as it belonged to AP Lion Developments (Pty) Ltd All the charges on this December invoice should be reversed and the account should be closed Thank you, your assistance with regards to the above matter will be much appreciated Kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 <div><br></div><div>This account is closed as two queries were opened under the same account number. Kindly refer to query ref#95620</div> | 27 | 3 | 30854 | 5 | 2 | 23 | 8 | 50 | 3/12/2023 11:57:51 AM | 143441 | 214 | 3055 | 214 | ||||||||||||||||||||||||
| 39252 | 2/15/2023 7:44:59 AM | 3/12/2023 11:58:18 AM | 46 Edge Road Beacon Bay | Good day Trust you are well I would like to bring the following to your attention It seems that 46 Edge Road Beacon Bay – Unit No 184 The Beacon is being billed to TWO different companies. AP Lion Developments (Pty) Ltd and Chilli Pepper Residential (Pty) Ltd This unit USED to belong to AP Lion Developments (Pty) Unit No 184 The Beacon was recently SOLD and therefore no longer ours. Transfer for Unit No 184 The Beacon took place on 25 October 2022 Please could the relevant account person for the Chilli Pepper Residential (Pty) Ltd A/c No 10398104 be informed that this account should NOT exist as it belonged to AP Lion Developments (Pty) Ltd All the charges on this December invoice should be reversed and the account should be closed Thank you, your assistance with regards to the above matter will be much appreciated Kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 | 23 | 3 | 30854 | 5 | 2 | 23 | 8 | 50 | 143443 | 3055 | 214 | ||||||||||||||||||||||||||
| 1064085 | 39255 | 2/15/2023 7:42:21 AM | 2/15/2023 7:42:22 AM | IVR call: balance | Received call for balance for account 10400924 undefined | 7 | 2 | 22650 | 78 | ||||||||||||||||||||||||||||||||
| 1064083 | 39254 | 2/15/2023 7:39:06 AM | 2/15/2023 7:39:07 AM | IVR call: balance | Received call for balance for account 10400924 undefined | 7 | 2 | 22650 | 78 | ||||||||||||||||||||||||||||||||
| 1064084 | 39253 | 2/15/2023 7:38:57 AM | 2/15/2023 7:38:58 AM | IVR call: balance | Received call for balance for account 10063491 undefined | 7 | 2 | 27194 | 78 | ||||||||||||||||||||||||||||||||
| 1064082 | 39251 | 2/15/2023 7:37:52 AM | 2/15/2023 7:38:09 AM | IVR call: statement | Received call for statement for account 10063491 sent message: 35289 | 8 | 2 | 27194 | 79 | ||||||||||||||||||||||||||||||||
| 1064078 | 39250 | 2/15/2023 7:36:38 AM | 2/15/2023 7:36:40 AM | IVR call: balance | Received call for balance for account 10106877 undefined | 7 | 2 | 10610 | 78 | ||||||||||||||||||||||||||||||||
| 1064061 | 39249 | 2/15/2023 7:28:13 AM | 2/15/2023 7:28:14 AM | IVR call: balance | Received call for balance for account 10037477 undefined | 7 | 2 | 6962 | 78 | ||||||||||||||||||||||||||||||||
| 1064042 | 39248 | 2/15/2023 7:22:12 AM | 2/15/2023 7:22:13 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 7 | 2 | 3901 | 78 | ||||||||||||||||||||||||||||||||
| 39200 | 2/15/2023 7:20:03 AM | 5/15/2023 9:54:54 AM | smart meter not getting read | New smart meter installed in April 2022 but no readings are being done. Current reading for 10 February 2023 is 10 132.72, please can the meter readings be used every month and not an average. | 23 | 3 | 30843 | 5 | 2 | 23 | 2 | 111 | 146151 | 3049 | |||||||||||||||||||||||||||
| 1064040 | 39247 | 2/15/2023 7:19:01 AM | 2/15/2023 7:19:02 AM | IVR call: balance | Received call for balance for account 10356224 undefined | 7 | 2 | 427 | 78 | ||||||||||||||||||||||||||||||||
| 1064039 | 39246 | 2/15/2023 7:18:55 AM | 2/15/2023 7:19:14 AM | IVR call: statement | Received call for statement for account 10397645 sent message: 35282 | 8 | 2 | 24250 | 79 | ||||||||||||||||||||||||||||||||
| 1064027 | 39245 | 2/15/2023 7:12:59 AM | 2/15/2023 7:13:01 AM | IVR call: balance | Received call for balance for account 10349504 undefined | 7 | 2 | 12802 | 78 | ||||||||||||||||||||||||||||||||
| 1064025 | 39244 | 2/15/2023 7:12:21 AM | 2/15/2023 7:12:32 AM | IVR call: meter-reading | Received call for meter-reading for account 10318467 Meter reading: [283] Meter type: [electric] | 10 | 2 | 7426 | 81 | ||||||||||||||||||||||||||||||||
| 39239 | 2/15/2023 7:11:28 AM | 2/15/2023 7:11:32 AM | Incorrectly captured reading | My meterreading was incorrectly /overead in January statement | 23 | 3 | 30853 | 17 | 2 | 23 | 1 | 111 | 3052 |