Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1064233 39274 2/15/2023 8:46:08 AM 2/15/2023 8:46:25 AM IVR call: statement Received call for statement for account 10276254 sent message: 35328 8 2 30861 79
39271 2/15/2023 8:37:47 AM 2/15/2023 8:43:25 AM water query leak in the meter box consumer phone king water works without any success. Consumer brought plumber in and indicated that the smart meter is running&nbsp; very quickly.&nbsp;<div><br></div><div>2022/12/15 3 584.000 1.00000 90.000 C 2023/01/30&nbsp;</div><div>2022/11/15 3 494.000 1.00000 111.000 C 2022/12/29&nbsp;</div><div>2022/10/15 3 383.000 1.00000 119.000 C 2022/11/29&nbsp;</div><div>2022/09/15 3 264.000 1.00000 49.000 C 2022/10/28</div> 30 3 30859 23 3 1 96 23 23
39243 2/15/2023 8:37:25 AM 3/12/2023 11:32:30 AM 155 The Beacon - SOLD Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 155 – this unit no longer belongs to us; it has been sold and the transfer took place on the 10th of June 2022 We are still receiving monthly invoices for the unit; the account is in credit and water gets billed every month. These water charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place. June 2022 If I look at the below, I have marked the water charges, and added the reading periods to it. Everything prior to June 10th we are liable for, the rest credits need to be passed for, regarding the water and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 <div><br></div><div>This query is closed as three queries were opened under the same account number. Kindly refer to query ref#81873</div> 27 3 29490 17 2 23 1 111 3/12/2023 11:32:29 AM 143448 214 3054 214
1064215 39272 2/15/2023 8:36:33 AM 2/15/2023 8:36:34 AM IVR call: balance Received call for balance for account 10241762 undefined 7 2 30842 78
39243 2/15/2023 8:36:17 AM 3/12/2023 11:35:33 AM 155 The Beacon - SOLD Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 155 – this unit no longer belongs to us; it has been sold and the transfer took place on the 10th of June 2022 We are still receiving monthly invoices for the unit; the account is in credit and water gets billed every month. These water charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place. June 2022 If I look at the below, I have marked the water charges, and added the reading periods to it. Everything prior to June 10th we are liable for, the rest credits need to be passed for, regarding the water and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 <div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#81873</div> 27 3 29490 17 2 23 1 111 3/12/2023 11:35:33 AM 143449 214 3054 214
39270 2/15/2023 8:29:27 AM 2/15/2023 8:29:29 AM six months policy please apply six months policy 6 3 30858 109 15 2 23 1 101 206
16862 2/15/2023 8:29:11 AM 2/15/2023 8:32:34 AM water leak Fixed water leak plumbers' letter submitted.. 30 3 16237 134 3 1 96 232 232
1064195 39269 2/15/2023 8:27:10 AM 2/15/2023 8:27:12 AM IVR call: balance Received call for balance for account 10400441 undefined 7 2 13657 78
1064186 39268 2/15/2023 8:25:57 AM 2/15/2023 8:25:59 AM IVR call: balance Received call for balance for account 10300522 undefined 7 2 24607 78
1064184 39267 2/15/2023 8:25:24 AM 2/15/2023 8:25:25 AM IVR call: balance Received call for balance for account 10347725 undefined 7 2 6082 78
1064171 39266 2/15/2023 8:17:50 AM 2/15/2023 8:17:51 AM IVR call: balance Received call for balance for account 10036441 undefined 7 2 13051 78
1064164 39265 2/15/2023 8:16:26 AM 2/15/2023 8:16:27 AM IVR call: balance Received call for balance for account 10036441 undefined 7 2 13051 78
36410 2/15/2023 8:16:08 AM 3/12/2023 9:33:44 AM Withdrawn - Contract Ended charges to be reversed Good day, Regarding BCM Account 10271604, we have been charged 8 line items of 'WITHDRAWN - CONTRACT ENDED', and the total of all line items comes to R3128.78 Incl. of Vat. We would assume these line items refer to the refuse charge? Please can these charges be reversed urgently as we do not think they are applicable to this account. Please can we get an explanation on these charges ASAP. <div><br></div><div>Good day, Regarding BCM Account 10271604, we have been charged Reconnection Fees on the 28 January 2023 Account, 26 November 2022 as well as on the 23 July 2022 Account. This flat has been vacant since September 2021, it has been vacant for over a year now, but the account continues to be charged a reconnection fee? Please can these three charges be credited/reversed on account 10271604 urgently, as we believe these three charges were incorrectly billed to this account. (This part of information is from query ref#95361). Kindly attend to this component as well.</div> 23 3 30857 5 2 23 4 119 2940 214
39263 2/15/2023 8:12:47 AM 2/15/2023 8:12:47 AM Debtor type incorrectly captured QRC RESPONSE: CONSUMER PHONED IN THE REPORT THAT THE ACCOUNT IS CAPTURED AS BUSINESS TYPE AND DOMESTIC TYPE.<div>I ALSO ADVISED CONSUMER TO PLEASE MAKE ARRANGEMENTS ON THE ACCOUNT, AS IT IS A STAFF ACCOUNT AND SHE CAN DO STOP ORDER FOR ARRANGEMENTS.&nbsp;</div><div><br></div><div><br></div> 23 2 30856 10 1 77 10
1064148 39264 2/15/2023 8:08:03 AM 2/15/2023 8:08:19 AM IVR call: statement Received call for statement for account 10044342 sent message: 35308 8 2 30827 79
36410 2/15/2023 8:07:58 AM 3/12/2023 9:31:26 AM Reconnection Charges to be credited Good day, Regarding BCM Account 10271604, we have been charged Reconnection Fees on the 28 January 2023 Account, 26 November 2022 as well as on the 23 July 2022 Account. This flat has been vacant since September 2021, it has been vacant for over a year now, but the account continues to be charged a reconnection fee? Please can these three charges be credited/reversed on account 10271604 urgently, as we believe these three charges were incorrectly billed to this account.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#95634</div> 27 3 30857 5 2 23 9 123 3/12/2023 9:31:26 AM 214 2940 214
1064125 39262 2/15/2023 8:00:44 AM 2/15/2023 8:00:45 AM IVR call: balance Received call for balance for account 10286883 undefined 7 2 3133 78
1064124 39261 2/15/2023 7:59:54 AM 2/15/2023 7:59:55 AM IVR call: balance Received call for balance for account 10286883 undefined 7 2 3133 78
1064122 39260 2/15/2023 7:58:46 AM 2/15/2023 7:58:47 AM IVR call: balance Received call for balance for account 20336811 undefined 7 2 7153 78
1064119 39259 2/15/2023 7:58:05 AM 2/15/2023 7:58:08 AM IVR call: balance Received call for balance for account 10346523 undefined 7 2 7151 78