Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 445 | 8/26/2020 2:09:15 PM | 2/24/2022 11:21:35 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 644 | 9 | 9 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:04:27.923Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 9 | 14 | |||||||||||||||||||
| 0 | 444 | 8/26/2020 1:55:05 PM | 2/24/2022 10:34:50 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 643 | 26 | 26 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:00:10.262Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 26 | 14 | |||||||||||||||||||
| 0 | 443 | 8/26/2020 1:51:14 PM | 2/24/2022 10:34:50 AM | 4 | 2 | 26 | 26 | 2/24/2022 10:34:50 AM | 26 | 26 | |||||||||||||||||||||||||||||||
| 0 | 442 | 8/26/2020 11:18:45 AM | 3/2/2022 8:22:38 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 637 | 37 | 37 | 2 | 23 | 1 | 98 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T06:57:01.197Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T06:58:44.027Z"}] | 9 | 123 | 14 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | |||||||||||||||||||
| 0 | 441 | 8/26/2020 9:20:23 AM | 6/30/2022 1:29:06 PM | high consumption and interims on account. | Water query - high consumption | 27 | 3 | 7056 | 16 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:17:04.322Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:18:30.419Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:19:14.300Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:39:16.573Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:41:55.336Z"}] | 1 | 67 | 5/19/2022 7:51:12 AM | 134178 | 16 | 16 | 7 | |||||||||||||||||||
| 0 | 111385 | 440 | 8/26/2020 8:22:27 AM | 3/2/2022 8:22:38 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 635 | 37 | 37 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T12:18:19.568Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-07-22T12:38:20.436Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T09:04:02.000Z"}] | 9 | 123 | 14 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | ||||||||||||||||||
| 0 | 439 | 8/25/2020 12:48:45 PM | 4/12/2022 9:42:39 AM | Consumer is querying high consumption for the month of June | leak credit journal done <br/><b>Journal Number</b>: [880227] | 24 | 3 | 634 | 9 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:48:05.626Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T09:02:11.151Z"}] | 1 | 101 | 14 | 9 | 14 | ||||||||||||||||||||||
| 0 | 438 | 8/25/2020 12:41:16 PM | 3/22/2022 7:09:10 AM | process policy adjustment | 6 months policy adj to be proc<div>Journal Done</div> | 27 | 3 | 2283 | 30 | 2 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T11:10:29.625Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T11:13:12.676Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T11:13:34.009Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:04:47.618Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T09:26:13.201Z"}] | 1 | 101 | 17 | 3/22/2022 7:09:10 AM | 2 | 30 | 17 | |||||||||||||||||||
| 0 | 110401 | 437 | 8/25/2020 11:26:44 AM | 11/13/2021 9:27:52 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 628 | 39 | 39 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T09:00:01.119Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T09:01:16.912Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T09:27:52.812Z"}] | 9 | 123 | 14 | 11/13/2021 9:27:52 AM | 39 | 39 | 14 | ||||||||||||||||||
| 0 | 110096 | 436 | 8/25/2020 9:06:39 AM | 10/26/2021 10:19:27 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 627 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T08:56:35.063Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2021-10-26T10:18:25.101Z"}] | 9 | 123 | 14 | 10/26/2021 10:19:27 AM | 39 | 39 | 14 | ||||||||||||||||||
| 0 | 435 | 8/25/2020 8:45:37 AM | 11/13/2021 9:25:24 AM | Log Query | Journal Done | 27 | 3 | 626 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:38:28.695Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T09:25:24.696Z"}] | 1 | 101 | 17 | 11/13/2021 9:25:24 AM | 39 | 39 | 17 | |||||||||||||||||||
| 0 | 434 | 8/25/2020 8:38:40 AM | 11/13/2021 9:28:13 AM | Log Query | over read adjustment done | 27 | 3 | 625 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:21:46.810Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T09:28:13.553Z"}] | 1 | 111 | 11 | 11/13/2021 9:28:13 AM | 39 | 39 | 11 | ||||||||||||||||||||
| 0 | 109891 | 433 | 8/25/2020 6:54:08 AM | 10/16/2021 10:34:56 AM | Log Query | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">No Water Charged</span> | 27 | 3 | 624 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T10:31:51.269Z"}] | 1 | 113 | 4 | 10/16/2021 10:34:56 AM | 39 | 39 | 4 | |||||||||||||||||||
| 0 | 432 | 8/24/2020 10:33:11 AM | 3/2/2022 8:22:38 AM | Log Query | ACCOUNT IN ORDER | 27 | 3 | 615 | 37 | 37 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:10:12.060Z"}] | 1 | 96 | 11 | 3/2/2022 8:22:38 AM | 37 | 37 | 11 | |||||||||||||||||||
| 0 | 431 | 8/24/2020 9:40:58 AM | 2/2/2022 1:21:32 PM | 4 | 2 | 613 | 58 | 58 | 2/2/2022 1:21:32 PM | 59 | 59 | ||||||||||||||||||||||||||||||
| 0 | 430 | 8/24/2020 9:25:53 AM | 2/2/2022 1:21:32 PM | Log Query | tyhbbdjnk b cb.lmcf\lbvhk bhk c | 4 | 2 | 612 | 58 | 58 | 77 | 77 | 2/2/2022 1:21:32 PM | 59 | 59 | ||||||||||||||||||||||||||
| 0 | 429 | 8/24/2020 8:24:47 AM | 2/2/2022 1:21:32 PM | trd7r | 4 | 2 | 58 | 58 | 2/2/2022 1:21:32 PM | 59 | 59 | ||||||||||||||||||||||||||||||
| 0 | 428 | 8/24/2020 8:08:42 AM | 2/2/2022 1:21:32 PM | Log Query | fdgb wdvwhbdfcvehkOvcfvgmoddw | 4 | 2 | 611 | 58 | 58 | 77 | 77 | 2/2/2022 1:21:32 PM | 59 | 59 | ||||||||||||||||||||||||||
| 0 | 427 | 8/21/2020 9:54:00 AM | 3/28/2022 6:35:04 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl63" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 604 | 5 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T08:52:55.282Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T07:19:27.981Z"}] | 9 | 123 | 14 | 3/28/2022 6:35:04 AM | 5 | 5 | 14 | |||||||||||||||||||
| 0 | 426 | 8/21/2020 9:36:06 AM | 12/7/2022 7:45:08 AM | Leak Rebate: Plumbers Letter or Waterworks Repairs | SUBMIT PLUMBERS LETTER<div><br></div><div><b>QRC RESPONSE: Query Closed</b></div><div>Consumer assisted at the ward 46 Community session on 06 Dec 2022 and findings were explained. </div><div>Readings and consumption is in order. </div><div>The letter from leak Finda states there was no leak found, but they found the “<i>main feed from the meter to the house (under the ground) may have been replaced</i>”. </div><div>After explaining the findings with Mrs Mxi, she mentioned the property is rented out to tenants. She further mentioned that the neighbour had done some construction on his property, but there was a burst pipe which the neighbour fixed.</div><div>Mrs Mxi was advised to consult with the tenants and the neighbour to determine if any of them could have repaired a leak on her property, but she opted to apply for the Debt Incentive Scheme instead.</div> | 27 | 3 | 598 | 5 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:19:53.849Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T10:59:03.993Z"}] | 1 | 96 | 4 | 3/28/2022 6:35:04 AM | 5 | 5 | 3 |