Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 684 | 10/29/2020 7:03:17 AM | 2/24/2022 10:34:50 AM | High Electricity Consumption | account adjusted 12/2020. | 27 | 3 | 954 | 26 | 26 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:52:09.494Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:20:40.953Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:21:22.443Z"}] | 2 | 44 | 2/24/2022 10:34:50 AM | 26 | 26 | 12 | ||||||||||||||||||||
| 0 | 683 | 10/28/2020 4:35:07 PM | 4/13/2022 9:08:25 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 953 | 37 | 37 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T07:28:45.073Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:21:31.435Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-04-13T09:21:15.842Z"}] | 9 | 123 | 14 | 4/13/2022 9:08:25 AM | 37 | 37 | 14 | |||||||||||||||||||
| 0 | 682 | 10/28/2020 10:33:15 AM | 2/24/2022 10:34:50 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 952 | 26 | 26 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T07:28:56.968Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:22:35.386Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 26 | 14 | |||||||||||||||||||
| 0 | 681 | 10/28/2020 9:48:09 AM | 2/24/2022 10:34:50 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 951 | 26 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:35:12.873Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:23:30.464Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:23:59.483Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 26 | 14 | |||||||||||||||||||
| 0 | 680 | 10/24/2020 7:42:04 AM | 3/28/2022 7:10:22 AM | Water | Journal Done<br><b>Six month policy Processed ,Journal Number</b>: [618906]<div><br></div><div><b>RESPONSE QRC</b> :Six month Policy ,Journal {618906}Authorized.</div> | 27 | 3 | 950 | 37 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:56:24.431Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:39:25.789Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:44:50.333Z"}] | 1 | 101 | 230 | 3/28/2022 7:10:22 AM | 11 | 37 | 230 | |||||||||||||||||||
| 0 | 178130 | 679 | 10/23/2020 9:02:31 AM | 10/23/2020 9:02:32 AM | 4 | 1 | 33 | 33 | 21 | 10/23/2020 9:02:32 AM | 33 | 33 | |||||||||||||||||||||||||||||
| 0 | 678 | 10/23/2020 6:33:35 AM | 3/2/2022 7:53:56 AM | Log Query | JOurnal Done | 27 | 3 | 942 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T06:47:13.195Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:16:14.097Z"}] | 1 | 101 | 17 | 3/2/2022 7:53:56 AM | 34 | 34 | 17 | |||||||||||||||||||
| 0 | 677 | 10/22/2020 9:20:00 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 941 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:24:44.733Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 676 | 10/20/2020 9:19:30 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 940 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:25:57.765Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:15:45.342Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 675 | 10/20/2020 8:57:26 AM | 3/22/2022 6:47:30 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 939 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:27:01.479Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-02T12:03:33.785Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:25:38.958Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-17T14:24:38.534Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-17T14:25:38.629Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-22T06:38:38.969Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-22T06:47:30.889Z"}] | 9 | 123 | 6 | 3/22/2022 6:47:30 AM | 34 | 34 | 6 | |||||||||||||||||||
| 0 | 674 | 10/20/2020 7:47:22 AM | 3/2/2022 7:53:56 AM | Log Query | Journal Done | 27 | 3 | 938 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T11:12:59.514Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:03:10.389Z"}] | 1 | 101 | 17 | 3/2/2022 7:53:56 AM | 34 | 34 | 17 | |||||||||||||||||||
| 0 | 673 | 10/20/2020 7:23:13 AM | 6/13/2021 10:50:37 AM | water | Readings taken 19/10 - 1025 7016 | 27 | 3 | 937 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:49:03.251Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:49:46.753Z"}] | 1 | 67 | 6/13/2021 10:50:37 AM | 39 | 39 | 12 | ||||||||||||||||||||
| 0 | 672 | 10/19/2020 4:31:19 PM | 2/24/2022 11:08:12 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 22 | 22 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:43:59.795Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:28:06.267Z"}] | 9 | 123 | 14 | 2/24/2022 11:08:12 AM | 22 | 22 | 14 | ||||||||||||||||||||
| 0 | 668 | 10/19/2020 1:26:15 PM | 11/13/2021 9:04:03 AM | Log Query | Debtor is incorrectly billed services on account no 20323241 but debtor never occupied those premises, has own indigent account on 20322022. All services should be reversed on account no 20323241.<div><br></div><div>JOURNAL DONE...</div> | 27 | 3 | 7623 | 67 | 67 | 4 | 23 | 93 | 105 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:01:57.602Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:29:39.308Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:31:02.241Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:21:07.434Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:15:21.195Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:02:50.022Z"}] | 6 | 122 | 11 | 11/13/2021 9:04:03 AM | 68 | 68 | 11 | |||||||||||||||||||
| 0 | 671 | 10/19/2020 1:19:35 PM | 10/28/2021 11:30:23 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 67 | 67 | 3 | 23 | 12 | 75 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:46:00.993Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:29:01.403Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:33:09.162Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:29:13.823Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:30:02.570Z"}] | 9 | 123 | 14 | 10/28/2021 11:30:23 AM | 68 | 68 | 14 | ||||||||||||||||||||
| 0 | 670 | 10/19/2020 1:14:16 PM | 2/24/2022 10:34:50 AM | water query | leak cr<div>2021/09/10</div> | 27 | 3 | 936 | 26 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:58:59.223Z"}] | 1 | 96 | 17 | 2/24/2022 10:34:50 AM | 26 | 26 | 17 | |||||||||||||||||||
| 0 | 669 | 10/19/2020 1:05:00 PM | 2/24/2022 11:08:12 AM | Log Query | consumer was handed over whilst there was investigation on the account and green card was in place | 27 | 3 | 935 | 22 | 22 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T07:38:04.166Z"}] | 1 | 67 | 2/24/2022 11:08:12 AM | 22 | 22 | 17 | ||||||||||||||||||||
| 0 | 668 | 10/19/2020 7:32:57 AM | 2/2/2022 12:17:46 PM | Log Query | this is the previous owner please reverse all charges on this account<div><br></div><div>JOURNAL DONE...</div> | 27 | 3 | 7623 | 66 | 66 | 4 | 23 | 6 | [{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:18:24.639Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:20:57.562Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:16:53.532Z"}] | 6 | 122 | 11 | 2/2/2022 12:17:46 PM | 67 | 67 | 11 | ||||||||||||||||||||
| 0 | 667 | 10/17/2020 2:44:03 PM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 933 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:31:01.916Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 170300 | 666 | 10/15/2020 3:42:27 PM | 8/15/2021 8:49:47 AM | WATER QUERY | Consumer is complaining about a high water bill. please investigate.<div>readings up-to-date<br></div> | 27 | 3 | 932 | 32 | 32 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:49:17.193Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:49:42.509Z"}] | 1 | 48 | 8/15/2021 8:49:47 AM | 32 | 32 | 12 |