Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 704 | 11/4/2020 6:45:27 AM | 2/2/2022 12:28:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 978 | 72 | 72 | 3 | 23 | 13 | 76 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:50:05.152Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | |||||||||||||||||||
| 0 | 703 | 11/4/2020 6:42:51 AM | 2/26/2022 9:13:32 AM | Log Query | Same charges raised on this tenant as on the owner's account. reverse or consolidate charges | 3 | 977 | 72 | 4 | 23 | 13 | 76 | [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-26T09:03:03.701Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-26T09:13:32.869Z"}] | 13 | 76 | 73 | 214 | ||||||||||||||||||||||||
| 0 | 702 | 11/4/2020 6:38:41 AM | 2/2/2022 12:28:44 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 72 | 4 | 23 | 12 | 108 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:36:41.828Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:52:11.095Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | ||||||||||||||||||||
| 0 | 701 | 11/3/2020 8:33:27 AM | 3/2/2022 7:53:56 AM | Log Query | NO QUERY<div><br></div> | 27 | 3 | 976 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:18:14.397Z"}] | 1 | 113 | 4 | 3/2/2022 7:53:56 AM | 34 | 34 | 4 | |||||||||||||||||||
| 0 | 190395 | 700 | 11/3/2020 7:31:25 AM | 11/13/2021 10:00:45 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 975 | 33 | 33 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:55:16.353Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:59:31.904Z"}] | 9 | 123 | 14 | 11/13/2021 10:00:45 AM | 33 | 33 | 14 | ||||||||||||||||||
| 0 | 699 | 11/3/2020 6:44:47 AM | 3/2/2022 7:53:56 AM | Log Query | does not qualify for 6 months policy for the period of 20200628 | 27 | 3 | 974 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T09:45:49.809Z"}] | 1 | 101 | 6 | 3/2/2022 7:53:56 AM | 34 | 34 | 6 | |||||||||||||||||||
| 0 | 698 | 11/3/2020 6:39:13 AM | 2/2/2022 12:28:44 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="39" style="border-collapse: collapse;width:29pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" align="right" width="39" style="height:15.75pt; width:29pt"><br></td></tr></tbody></table> | 4 | 3 | 971 | 72 | 72 | 3 | 23 | 1 | 48 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:41:09.271Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:57:56.592Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | |||||||||||||||||||
| 0 | 697 | 11/3/2020 6:34:49 AM | 2/2/2022 12:28:44 PM | Log Query | Charges to be transferred to indigent tenant account 10273258. it's pointless continuing billing an unpaid account when there is an indigent subsidy account on the same property. the indigent tenant must have some proof of ownership in order for the subsidy to be approved<div><br></div><div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b></div><div>Charges are on registerred owners account, no transfer can be done.<br></div><div><br></div> | 27 | 3 | 7625 | 72 | 72 | 3 | 23 | 13 | 76 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:34:18.203Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:24:44.888Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:25:43.463Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:25:44.742Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:25:47.391Z"}] | 13 | 76 | 2/2/2022 12:28:44 PM | 73 | 73 | 8 | ||||||||||||||||||||
| 0 | 696 | 11/3/2020 6:30:29 AM | 2/2/2022 12:28:44 PM | incorrect charges | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 72 | 3 | 23 | 12 | 108 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:02:28.902Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:45:25.906Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:41:53.890Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:33:34.676Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:00:37.377Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | ||||||||||||||||||||
| 0 | 695 | 11/2/2020 6:30:02 AM | 10/9/2022 8:17:54 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br><b><u>QRC RESPONSE:</u></b> Adjustment request sent, duplicate charges to be reversed.<br><br>Resolved Sept 2022 with reversal of water charges</td></tr></tbody></table> | 27 | 3 | 970 | 37 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:05:48.577Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:42:41.845Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:52:42.873Z"}] | 1 | 112 | 4 | 10/9/2022 8:09:57 AM | 119738 | 3 | 37 | 3 | ||||||||||||||||||
| 0 | 694 | 10/30/2020 11:14:57 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 969 | 26 | 26 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:07:20.796Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:41:39.461Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:41:53.525Z"}] | 9 | 123 | 4 | 2/24/2022 10:34:50 AM | 119737 | 26 | 26 | 4 | ||||||||||||||||||
| 0 | 693 | 10/30/2020 10:45:06 AM | 11/8/2022 7:23:29 AM | Log Query | High tariff billed on account. | 27 | 3 | 968 | 30 | 12 | 2 | 23 | 1 | 50 | 1977 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T06:50:59.109Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:09:15.040Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:21:06.835Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-26T09:02:12.354Z"}] | 1 | 50 | 11/8/2022 7:23:29 AM | 137631 | 3 | 30 | 3 | ||||||||||||||||||
| 0 | 692 | 10/30/2020 7:45:53 AM | 2/24/2022 10:34:50 AM | high water consumption | High consumption<div>2020/10/10</div> | 27 | 3 | 964 | 26 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:53:44.891Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:22:30.214Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 26 | 17 | |||||||||||||||||||
| 0 | 186728 | 691 | 10/30/2020 7:34:05 AM | 2/24/2022 11:19:26 AM | Log Query- charged on high tarrief | Account billed on a high tarrief | 27 | 3 | 963 | 30 | 30 | 2 | 23 | 1 | 50 | 1975 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-11T13:40:32.946Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:15:16.893Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:19:57.917Z"}] | 1 | 50 | 4 | 2/24/2022 11:19:26 AM | 30 | 30 | 4 | |||||||||||||||||
| 0 | 690 | 10/29/2020 1:06:38 PM | 3/2/2022 9:17:59 AM | Leak Rebate | Journal Done | 27 | 3 | 962 | 36 | 36 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:39:55.567Z"}] | 1 | 96 | 17 | 3/2/2022 9:17:59 AM | 36 | 36 | 17 | |||||||||||||||||||
| 0 | 689 | 10/29/2020 12:53:43 PM | 3/2/2022 9:17:59 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 960 | 36 | 36 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T08:19:25.553Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T07:55:05.035Z"}] | 1 | 44 | 3/2/2022 9:17:59 AM | 36 | 36 | 14 | ||||||||||||||||||||
| 0 | 688 | 10/29/2020 12:36:37 PM | 10/14/2021 9:48:47 AM | WATER QUERY | Consumer is complaining about a high water bill, please check account.<div>journal done</div> | 27 | 3 | 959 | 32 | 32 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:52:57.877Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:45:33.599Z"}] | 1 | 101 | 6 | 10/14/2021 9:48:47 AM | 32 | 32 | 6 | |||||||||||||||||||
| 0 | 687 | 10/29/2020 10:35:21 AM | 2/24/2022 10:34:50 AM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 958 | 26 | 26 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:16:16.231Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 26 | 14 | |||||||||||||||||||
| 0 | 686 | 10/29/2020 7:57:35 AM | 3/28/2022 6:35:04 AM | can you do a six month policy consumer was never read for a year | APPLY 6 MONTH POLICY<div><br></div><div><b><u><br></u></b></div> | 27 | 3 | 956 | 30 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-11T13:38:19.887Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:17:26.253Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:20:26.458Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-13T07:39:55.788Z"}] | 1 | 101 | 8 | 3/28/2022 6:35:04 AM | 119716 | 5 | 30 | 8 | ||||||||||||||||||
| 0 | 685 | 10/29/2020 7:36:48 AM | 7/21/2021 9:16:54 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 955 | 14 | 14 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:33:23.548Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T09:16:52.462Z"}] | 1 | 44 | 7/21/2021 9:16:54 AM | 14 | 14 | 14 |