Details

EscalationLevel: 0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 688
LatestTicket
CreatedAt: 10/29/2020 12:36:37 PM
UpdatedAt: 10/14/2021 9:48:47 AM
Subject: WATER QUERY
Description: Consumer is complaining about a high water bill, please check account.<div>journal done</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 959
OpenedBy: 32
AssignedTo: 32
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:52:57.877Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:45:33.599Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 6
ResolvedAt: 10/14/2021 9:48:47 AM
Thread
ResolvedBy: 32
WasCreatedByCustomer
HasIvrcall
Creator: 32
Updator: 6