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EscalationLevel
0
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IsOpen
Customer
695
LatestTicket
CreatedAt
11/2/2020 6:30:02 AM
UpdatedAt
10/9/2022 8:17:54 AM
Subject
Log Query
Description
<table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br><b><u>QRC RESPONSE:</u></b> Adjustment request sent, duplicate charges to be reversed.<br><br>Resolved Sept 2022 with reversal of water charges</td></tr></tbody></table>
Priority
Disposition
27
ConversationType
3
Parent
Account
970
OpenedBy
37
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:05:48.577Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:42:41.845Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:52:42.873Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
112
CreatedBy1
UpdatedBy1
4
ResolvedAt
10/9/2022 8:09:57 AM
Thread
119738
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
37
Updator
3