Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 992 | 1/19/2021 11:40:11 AM | 1/19/2021 11:40:12 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 990 | 1/19/2021 9:28:22 AM | 2/18/2021 11:41:14 AM | 2 | 1116 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-01-19T09:25:20.987Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-18T11:41:13.964Z"}] | 28 | |||||||||||||||||||||||||||||||||||
| 989 | 1/18/2021 12:49:14 PM | 3/2/2022 9:17:59 AM | Late Termination | late termination previous owners account to be closed<div>journal no 826796 authorized - query resolved</div> | 27 | 3 | 1115 | 36 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-01-18T12:49:16.704Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-16T07:31:52.961Z"}] | 77 | 107 | 3/2/2022 9:17:59 AM | 36 | 2 | |||||||||||||||||||||||
| 988 | 1/18/2021 7:12:50 AM | 1/18/2021 7:12:55 AM | 2 | 1114 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-01-18T07:12:52.871Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 987 | 1/16/2021 8:51:13 AM | 8/15/2021 10:16:45 AM | WATER QUERY | readings up-to-date | 27 | 3 | 1113 | 39 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-16T08:51:41.883Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:16:17.429Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:16:46.322Z"}] | 77 | 44 | 8/15/2021 10:16:45 AM | 39 | 12 | |||||||||||||||||||||||
| 986 | 1/16/2021 8:43:40 AM | 1/16/2021 8:43:41 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 986 | 1/16/2021 8:40:35 AM | 1/16/2021 8:40:38 AM | 2 | [{"op":"R","uid":"32","un":"andisiwem","dt":"2021-01-16T08:41:00.109Z"}] | 32 | ||||||||||||||||||||||||||||||||||||
| 985 | 1/16/2021 4:55:56 AM | 8/15/2021 10:51:44 AM | Misread | <span style="background-color: rgb(255, 255, 255);">readings up-to-date</span> | 27 | 3 | 1112 | 39 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-16T04:56:20.912Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:51:33.603Z"}] | 77 | 44 | 8/15/2021 10:51:44 AM | 39 | 12 | |||||||||||||||||||||||
| 983 | 1/14/2021 1:34:12 PM | 2/24/2022 11:21:35 AM | WATER QUERY | | 4 | 3 | 9 | 2 | 23 | 1 | 67 | 108 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-01-14T13:35:16.592Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:37:49.417Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 | ||||||||||||||||||||||
| 982 | 1/14/2021 12:56:24 PM | 2/24/2022 11:08:12 AM | high water consumption | consumer has high water consumption please investigate and flag the account | 27 | 3 | 1111 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:53:26.447Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:56:02.937Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T09:30:30.224Z"}] | 1 | 96 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 981 | 1/14/2021 12:47:39 PM | 1/14/2021 12:47:41 PM | 2 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:46:04.782Z"}] | 22 | ||||||||||||||||||||||||||||||||||||
| 981 | 1/14/2021 12:46:46 PM | 1/14/2021 12:53:46 PM | 1 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:45:11.975Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-01-14T12:50:45.540Z"}] | 22 | ||||||||||||||||||||||||||||||||||||
| 979 | 1/14/2021 9:11:36 AM | 1/14/2021 9:11:39 AM | 2 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-01-14T09:11:39.149Z"}] | 37 | ||||||||||||||||||||||||||||||||||||
| 978 | 1/13/2021 1:40:44 PM | 2/24/2022 11:12:21 AM | water query | 2020/08/21- billing for water consumer was over read and still not corrected on the account. | 27 | 3 | 1110 | 25 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-01-13T13:37:46.224Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:41:51.527Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:42:55.663Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:45:09.714Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:54:24.972Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:54:40.873Z"}] | 1 | 111 | 11 | 2/24/2022 11:12:21 AM | 25 | 11 | ||||||||||||||||||||||
| 977 | 1/13/2021 1:32:26 PM | 1/13/2021 1:32:26 PM | 2 | ||||||||||||||||||||||||||||||||||||||
| 977 | 1/13/2021 1:31:31 PM | 1/13/2021 1:31:32 PM | 2 | ||||||||||||||||||||||||||||||||||||||
| 976 | 1/13/2021 1:30:44 PM | 1/13/2021 1:30:46 PM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-01-13T13:27:46.748Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 974 | 1/12/2021 8:41:38 AM | 8/15/2021 10:04:54 AM | log query | No readings ,meter not moving, Water account high.<div>readings up-to-date<br></div> | 27 | 3 | 1109 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-12T08:41:49.775Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:34:48.764Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:04:27.883Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:04:53.329Z"}] | 77 | 44 | 8/15/2021 10:04:54 AM | 39 | 12 | |||||||||||||||||||||||
| 973 | 1/11/2021 1:55:05 PM | 2/24/2022 11:21:35 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 9 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-01-11T13:56:05.330Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:36:16.453Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 | |||||||||||||||||||||||
| 972 | 1/11/2021 12:33:49 PM | 2/24/2022 11:21:35 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 9 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-01-11T12:34:49.809Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:35:09.977Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 |