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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
983
LatestTicket
CreatedAt
1/14/2021 1:34:12 PM
UpdatedAt
2/24/2022 11:21:35 AM
Subject
WATER QUERY
Description
 
Priority
Disposition
4
ConversationType
3
Parent
Account
OpenedBy
AssignedTo
9
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
108
History
[{"op":"R","uid":"9","un":"masibuleley","dt":"2021-01-14T13:35:16.592Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:37:49.417Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
14
ResolvedAt
2/24/2022 11:21:35 AM
Thread
ResolvedBy
9
WasCreatedByCustomer
HasIvrcall
Creator
Updator
14
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