Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1438 | 2/10/2021 9:45:40 AM | 2/10/2021 9:46:07 AM | 2 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-10T09:42:26.876Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-10T09:42:50.821Z"}] | 39 | ||||||||||||||||||||||||||||||||||||
| 1436 | 2/10/2021 9:23:02 AM | 11/28/2022 3:27:07 PM | HIGH CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1417 | 17 | 4 | 23 | 1 | 67 | 1137 | [{"op":"R","uid":"183","un":"pumezax","dt":"2021-03-17T09:10:03.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:14:34.234Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:05:56.305Z"}] | 1 | 96 | 15 | 2/2/2022 1:21:32 PM | 59 | 56 | |||||||||||||||||||||
| 1435 | 2/10/2021 9:10:17 AM | 2/2/2022 1:21:32 PM | Water | reading was incorrectly taken<div><br></div><div>RESPONSE: WILL REQUEST CORRECT READING FROM PAM DAWETI</div> | 27 | 3 | 1416 | 58 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T09:10:19.419Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:45:22.124Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:08:10.811Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:08:26.147Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:09:08.244Z"}] | 1 | 111 | 15 | 2/2/2022 1:21:32 PM | 59 | 15 | ||||||||||||||||||||||
| 1434 | 2/10/2021 8:08:38 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY | 27 | 3 | 1415 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T08:08:41.087Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T07:27:28.782Z"}] | 1 | 112 | 4 | 3/2/2022 8:22:38 AM | 37 | 4 | ||||||||||||||||||||||
| 1433 | 2/10/2021 7:34:19 AM | 3/2/2022 8:22:38 AM | HIGH CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1414 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T07:34:22.314Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:14:13.179Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:14:55.626Z"}] | 9 | 123 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1430 | 2/10/2021 7:21:06 AM | 3/2/2022 8:22:38 AM | INCORRECT METER READING | readings up-to-date | 27 | 3 | 1413 | 37 | 2 | 23 | 1 | 44 | 484 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T07:21:08.484Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:28:41.479Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:29:03.437Z"}] | 1 | 44 | 3/2/2022 8:22:38 AM | 37 | 12 | ||||||||||||||||||||||
| 1428 | 2/10/2021 7:05:57 AM | 2/10/2021 7:06:08 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-10T07:02:52.105Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 1427 | 2/10/2021 6:24:21 AM | 11/13/2021 7:14:22 AM | HIGH WATER CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1412 | 39 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-10T06:21:07.451Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:13:49.935Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:13:47.230Z"}] | 9 | 123 | 15 | 11/13/2021 7:14:22 AM | 39 | 15 | ||||||||||||||||||||||
| 1426 | 2/9/2021 3:47:29 PM | 2/9/2021 3:47:32 PM | 2 | 1411 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-09T15:47:55.835Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1425 | 2/9/2021 1:14:45 PM | 2/25/2022 9:01:52 AM | Late termination query | Late termination .<div>Regitration date 2021/01 ,billing Coastal region to terminate<br></div><div><br></div> | 27 | 3 | 1410 | 29 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T13:11:31.909Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-18T11:35:02.059Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-18T11:39:25.311Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:24:05.060Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:24:39.068Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-27T12:43:33.328Z"}] | 6 | 76 | 10 | 2/25/2022 9:01:52 AM | 29 | 10 | ||||||||||||||||||||||
| 1424 | 2/9/2021 1:11:38 PM | 2/25/2022 9:01:52 AM | Late termination | Late termination | 7 | 3 | 1409 | 29 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T13:08:24.325Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-18T11:28:31.507Z"}] | 6 | 107 | 2/25/2022 9:01:52 AM | 29 | 28 | |||||||||||||||||||||||
| 1423 | 2/9/2021 1:04:16 PM | 3/28/2022 6:33:19 AM | water leak credit | water leak credit captured<br><b>Journal Number</b>: [205537]<div><br></div><div><br></div> | 27 | 3 | 1408 | 3 | 2 | 23 | 1 | 50 | 617 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-09T13:04:42.594Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-13T10:05:26.469Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:36:12.503Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:13:28.055Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:58:23.600Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:59:11.400Z"}] | 1 | 96 | 15 | 3/28/2022 6:33:19 AM | 3 | 15 | |||||||||||||||||||||
| 1423 | 2/9/2021 1:01:38 PM | 3/28/2022 6:33:19 AM | water leak credit | leak credit captured<br><b>Journal Number</b>: [205092]<div>Journal Info captured on incorrect account </div><div>Query closed </div> | 27 | 3 | 1408 | 3 | 2 | 23 | 1 | 50 | 618 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-09T13:02:04.527Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-13T10:04:06.568Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-13T10:06:31.156Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:58:32.653Z"}] | 1 | 50 | 3/28/2022 6:33:19 AM | 3 | 15 | ||||||||||||||||||||||
| 1422 | 2/9/2021 12:55:16 PM | 3/28/2022 6:35:04 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>6 months policy adjustment done for 202009</div><br/><b>Journal Number</b>: [741968] | 24 | 3 | 1407 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T12:55:43.456Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:12:50.798Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T11:35:12.688Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-06T08:46:24.965Z"}] | 1 | 101 | 6 | 6 | |||||||||||||||||||||||||
| 1421 | 2/9/2021 12:44:13 PM | 8/15/2021 10:28:02 AM | METER READING AND ACCOUNT QUERY | readings up-to-date | 27 | 3 | 1406 | 33 | 2 | 23 | 1 | 44 | 479 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T12:44:39.367Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:26:39.908Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:27:24.264Z"}] | 1 | 44 | 8/15/2021 10:28:02 AM | 33 | 12 | ||||||||||||||||||||||
| 1421 | 2/9/2021 12:44:01 PM | 2/9/2021 12:44:04 PM | 2 | 1406 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T12:44:28.139Z"}] | 33 | |||||||||||||||||||||||||||||||||||
| 1420 | 2/9/2021 12:34:45 PM | 2/25/2022 9:01:52 AM | water query 6 month policy | water query 6 month policy<div><br></div><div>DEBT WRITTEN OFF</div> | 27 | 3 | 1405 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:31:35.048Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T07:44:03.472Z"}] | 77 | 67 | 2/25/2022 9:01:52 AM | 29 | 6 | |||||||||||||||||||||||
| 1419 | 2/9/2021 12:34:39 PM | 3/28/2022 7:25:06 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<br/><b>Journal Number</b>: [747167] | 24 | 3 | 1404 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T12:35:06.074Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T12:37:38.738Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:06:45.372Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:12:25.205Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T07:27:12.524Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-12T09:22:30.003Z"}] | 1 | 101 | 4 | 4 | |||||||||||||||||||||||||
| 1409 | 2/9/2021 12:27:53 PM | 12/6/2021 12:21:32 PM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>6 months policy applied for 20201023 </div><br/><b>Journal Number</b>: [518778]<br/><b>Journal Amount</b>: [-R2,930.25] | 27 | 3 | 1396 | 75 | 4 | 23 | 1 | 67 | 476 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T12:28:20.602Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T07:31:22.218Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:11:52.675Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:18:16.769Z"}] | 1 | 101 | 3 | 12/6/2021 12:21:32 PM | 173 | 3 | |||||||||||||||||||||
| 1417 | 2/9/2021 12:24:52 PM | 2/25/2022 9:01:52 AM | water query | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1403 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:21:39.279Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T09:47:03.037Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:11:30.054Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:00:38.703Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:01:53.197Z"}] | 1 | 113 | 15 | 2/25/2022 9:01:52 AM | 29 | 15 |