Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1435
LatestTicket
CreatedAt: 2/10/2021 9:10:17 AM
UpdatedAt: 2/2/2022 1:21:32 PM
Subject: Water
Description: reading was incorrectly taken<div><br></div><div>RESPONSE: WILL REQUEST CORRECT READING FROM PAM DAWETI</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1416
OpenedBy
AssignedTo: 58
Region: 4
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T09:10:19.419Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:45:22.124Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:08:10.811Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:08:26.147Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:09:08.244Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1: 15
ResolvedAt: 2/2/2022 1:21:32 PM
Thread
ResolvedBy: 59
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 15