Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2123 | 3/8/2021 7:52:46 AM | 7/2/2022 8:21:26 AM | water query | Water query - leak <br><b>Journal Amount</b>: [199104.75]<div><br></div><div>Resolved 13/05/2022 with leak credit</div> | 27 | 3 | 1952 | 11 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-08T07:52:48.107Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T07:42:11.656Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:55:31.337Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2021-10-29T09:01:30.466Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:59:32.003Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-11T06:34:52.134Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-04-09T08:54:55.647Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-13T12:10:40.761Z"}] | 1 | 96 | 2 | 5/13/2022 12:11:16 PM | 118748 | 26 | 3 | |||||||||||||||||||||
| 2122 | 3/8/2021 7:36:06 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1951 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-08T07:33:16.235Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:56:16.437Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-02T11:59:02.687Z"}] | 9 | 123 | 11 | 3/2/2022 8:22:38 AM | 37 | 11 | ||||||||||||||||||||||
| 2121 | 3/8/2021 7:12:09 AM | 2/24/2022 10:34:50 AM | water query submitted a plumbers letter | water query submitted a plumbers letter | 27 | 3 | 1950 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-08T07:12:11.154Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:04:13.989Z"}] | 77 | 67 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 2120 | 3/8/2021 7:06:59 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1949 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-08T07:03:29.984Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:56:34.724Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:00:40.905Z"}] | 9 | 123 | 6 | 3/2/2022 8:22:38 AM | 37 | 6 | ||||||||||||||||||||||
| 2119 | 3/8/2021 7:03:46 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1948 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-08T07:03:48.261Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-08T07:03:55.041Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T06:48:14.275Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:56:53.818Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:44:45.166Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:36:15.753Z"}] | 9 | 123 | 6 | 2/24/2022 10:34:50 AM | 26 | 6 | ||||||||||||||||||||||
| 2116 | 3/6/2021 11:45:38 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 1947 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T11:45:40.621Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:59:33.966Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:18:31.093Z"}] | 9 | 123 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | ||||||||||||||||||||||
| 2115 | 3/6/2021 11:27:58 AM | 7/2/2022 8:03:57 AM | water query | water query<div><br></div><div>Meter Inspection requested by Waterworks and Reading update requested - 02.07.2022</div><div><br></div> | 23 | 3 | 1946 | 2 | 1 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T11:28:00.743Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:52:36.317Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:57:24.276Z"}] | 1 | 112 | 4 | 3 | |||||||||||||||||||||||||
| 2114 | 3/6/2021 11:23:53 AM | 4/12/2022 9:39:10 AM | water query | water query<div>water consumption is extremely high , advised consumer to find a plumber to check for any leaks.</div><div>send required documents to billiq email address.</div><br/><b>Journal Number</b>: [768373]<br/><b>Journal Amount</b>: [384434.78] | 27 | 3 | 1945 | 4 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T11:23:55.412Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T07:45:03.450Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:57:51.386Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:58:20.662Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-31T07:53:09.018Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-14T09:15:34.517Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-15T09:06:19.180Z"}] | 1 | 96 | 2 | 4/12/2022 9:39:10 AM | 4 | 2 | ||||||||||||||||||||||
| 2112 | 3/6/2021 11:19:14 AM | 3/28/2022 7:07:05 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div>Leak Cr Processed, <b>Journal Number</b>: [839904]</div><div><br></div><div><b>RESPONSE QRC </b>:Leak Cr, Journal {839904}</div><br><br> | 27 | 3 | 1943 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T11:19:16.726Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:58:36.837Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:58:00.738Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:04:00.039Z"}] | 1 | 96 | 230 | 3/28/2022 7:07:05 AM | 15 | 230 | ||||||||||||||||||||||
| 2113 | 3/6/2021 11:15:34 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY<div>DEBT WRITE OFF</div> | 27 | 3 | 1944 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-06T11:15:25.284Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T09:57:08.999Z"}] | 77 | 67 | 3/2/2022 8:22:38 AM | 37 | 6 | |||||||||||||||||||||||
| 2111 | 3/6/2021 11:10:53 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY<div>account in order.</div> | 27 | 3 | 1942 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-06T11:10:44.396Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-15T08:19:03.827Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-15T08:19:22.539Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-15T08:19:29.821Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T10:34:31.899Z"}] | 1 | 111 | 12 | 3/2/2022 8:22:38 AM | 37 | 12 | ||||||||||||||||||||||
| 2110 | 3/6/2021 11:00:34 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1941 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T11:00:36.526Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:58:05.958Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2109 | 3/6/2021 10:39:53 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1940 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:39:56.067Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:56:31.297Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 14 | ||||||||||||||||||||||
| 2108 | 3/6/2021 10:36:46 AM | 3/2/2022 8:22:38 AM | INCORRECT WATER CHARGE | readings up-to-date | 27 | 3 | 1939 | 37 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-06T10:36:37.363Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:29:31.197Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:30:47.737Z"}] | 77 | 44 | 3/2/2022 8:22:38 AM | 37 | 12 | |||||||||||||||||||||||
| 2106 | 3/6/2021 10:32:19 AM | 2/24/2022 10:34:50 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 1938 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:32:21.932Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:20:36.389Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | ||||||||||||||||||||||
| 2107 | 3/6/2021 10:29:18 AM | 3/2/2022 8:22:38 AM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | 30 | 3 | 1937 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-06T10:29:09.108Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:59:12.768Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:56:21.221Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-21T08:12:27.022Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 2105 | 3/6/2021 10:22:08 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1936 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:22:10.685Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:58:53.817Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:59:37.775Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2104 | 3/6/2021 10:14:41 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1935 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:14:43.673Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T09:45:29.220Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:59:47.351Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2103 | 3/6/2021 10:10:33 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1934 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:10:35.953Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T12:29:19.720Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:00:21.575Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2102 | 3/6/2021 10:01:11 AM | 3/28/2022 7:08:29 AM | water query | water query<br/><b>Journal Number</b>: [121172] | 27 | 3 | 1933 | 6 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-06T10:01:13.657Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-09-02T07:04:51.182Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:56:10.285Z"},{"op":"R","uid":"175","un":"zukiswat","dt":"2022-03-26T07:39:55.036Z"}] | 1 | 101 | 17 | 3/28/2022 7:08:29 AM | 6 | 17 |