Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2233 | 3/10/2021 8:31:13 AM | 3/28/2022 7:23:36 AM | leak | leak<br/><b>Journal Number</b>: [004852] | 24 | 3 | 2023 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-03-10T08:30:57.687Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:08:15.275Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:27:34.255Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 2232 | 3/10/2021 8:28:52 AM | 3/28/2022 7:08:29 AM | interest reversal journal done. | <b><u>QRC Response: </u></b>interest reversal journal done.<br><b>Journal Number</b>: [427458] | 27 | 3 | 2022 | 6 | 2 | 23 | 9 | 70 | 1024 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-10T08:28:37.085Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:59:28.294Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:00:18.331Z"}] | 9 | 70 | 3/28/2022 7:08:29 AM | 6 | 8 | ||||||||||||||||||||||
| 2231 | 3/10/2021 8:27:51 AM | 3/24/2022 10:47:58 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2021 | 37 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:24:20.287Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:08:45.284Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-02-16T06:59:51.072Z"},{"op":"R","uid":"946","un":"zolekamag","dt":"2022-03-24T10:46:31.085Z"}] | 1 | 101 | 946 | 3/24/2022 10:47:58 AM | 37 | 946 | ||||||||||||||||||||||
| 2228 | 3/10/2021 8:27:35 AM | 2/24/2022 10:34:50 AM | ELECTRICITY QUERY | electricity charged on previous owner after property was transfered to new owner. kindly investigate and resolve. | 27 | 3 | 2020 | 26 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-10T08:24:03.133Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:56:55.280Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:20:49.763Z"}] | 77 | 107 | 2/24/2022 10:34:50 AM | 26 | 173 | |||||||||||||||||||||||
| 2229 | 3/10/2021 8:26:53 AM | 3/28/2022 7:23:36 AM | water | 6 months policy<br/><b>Journal Number</b>: [971180] | 24 | 3 | 2019 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-03-10T08:26:38.388Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:09:06.952Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2021-10-29T08:20:01.769Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:26:58.228Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 2227 | 3/10/2021 8:25:14 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1022 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T08:24:59.144Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:09:30.737Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:16:31.514Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2226 | 3/10/2021 8:20:13 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br> | 27 | 3 | 2018 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:16:42.331Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:18:37.310Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2021-10-27T09:27:57.338Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:09:48.723Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:57:00.608Z"}] | 9 | 123 | 6 | 3/2/2022 8:22:38 AM | 37 | 6 | ||||||||||||||||||||||
| 2224 | 3/10/2021 8:17:59 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1018 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T08:17:44.000Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:10:15.277Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:17:33.359Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2223 | 3/10/2021 8:15:29 AM | 5/29/2022 10:27:57 AM | WATER QUERY | six months policy applied .<br><br/><b>Journal Number</b>: [682249]<br/><b>Journal Amount</b>: [-R8,369.17] | 27 | 3 | 2017 | 10 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:11:58.754Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T06:22:38.611Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:26:00.719Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:37:36.557Z"}] | 1 | 101 | 12 | 5/29/2022 10:27:54 AM | 3 | 3 | ||||||||||||||||||||||
| 2222 | 3/10/2021 8:14:17 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T08:14:01.963Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:18:50.431Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2221 | 3/10/2021 8:10:22 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2016 | 37 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:06:51.131Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T08:23:04.550Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:10:32.955Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T08:10:44.809Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T08:16:47.837Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 2220 | 3/10/2021 8:10:01 AM | 8/15/2021 10:18:46 AM | log query | readings up-to-date | 27 | 3 | 2015 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-03-10T08:09:45.725Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:18:21.628Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:18:42.820Z"}] | 77 | 44 | 8/15/2021 10:18:46 AM | 39 | 12 | |||||||||||||||||||||||
| 2219 | 3/10/2021 8:07:41 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T08:07:25.896Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:10:51.120Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:20:04.917Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2218 | 3/10/2021 8:04:51 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2014 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:01:20.630Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:11:08.216Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 2217 | 3/10/2021 8:02:56 AM | 2/24/2022 10:34:50 AM | late termination query | late termination query - water billed on previous owner account.kindly terminate service on previous owner account. | 27 | 3 | 2013 | 26 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-10T07:59:24.355Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:47:07.902Z"}] | 77 | 107 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 2216 | 3/10/2021 7:33:31 AM | 3/10/2021 7:33:41 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T07:33:23.428Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 2215 | 3/10/2021 7:32:50 AM | 4/12/2022 9:47:18 AM | WATER QUERY | WATER QUERY<br><br> | 24 | 3 | 2012 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T07:29:19.535Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T09:43:43.518Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T09:45:28.283Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:11:25.889Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T08:23:12.838Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T13:26:59.880Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-03-22T13:03:06.385Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 2214 | 3/10/2021 7:27:20 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2011 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T07:23:50.093Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:11:58.190Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 2213 | 3/10/2021 7:26:52 AM | 2/24/2022 10:34:50 AM | late termination/refund request | property sold,refund request submission.<br/><b>Refund Type</b>: [nompumleLop@buffalocity.gov.za] | 11 | 2 | 2010 | 26 | 77 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-10T07:23:20.147Z"}] | 77 | 2/24/2022 10:34:50 AM | 26 | 26 | |||||||||||||||||||||||||||
| 2212 | 3/10/2021 7:22:37 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 2009 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T07:19:06.441Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-10-15T07:42:46.953Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:12:16.950Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-11-03T09:15:50.961Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T10:22:23.214Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T10:22:39.328Z"}] | 9 | 123 | 4 | 3/2/2022 8:22:38 AM | 37 | 4 |