Details

EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer: 2231
LatestTicket
CreatedAt: 3/10/2021 8:27:51 AM
UpdatedAt: 3/24/2022 10:47:58 AM
Subject: WATER QUERY
Description: Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition: 4
ConversationType: 3
Parent
Account: 2021
OpenedBy
AssignedTo: 37
Region: 4
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T08:24:20.287Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:08:45.284Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-02-16T06:59:51.072Z"},{"op":"R","uid":"946","un":"zolekamag","dt":"2022-03-24T10:46:31.085Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 946
ResolvedAt: 3/24/2022 10:47:58 AM
Thread
ResolvedBy: 37
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 946