Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2412 | 3/17/2021 9:11:07 AM | 4/12/2022 9:39:10 AM | 6 month policy | 6 month policy <br/><b>Journal Number</b>: [46934] | 27 | 3 | 2154 | 4 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-03-17T09:11:42.649Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T06:31:45.548Z"}] | 1 | 95 | 4/12/2022 9:39:10 AM | 4 | 12 | |||||||||||||||||||||||
| 2414 | 3/17/2021 9:05:40 AM | 4/11/2022 1:34:32 PM | water | The is a water leak customer submitted plumbers letter <div>Journal no. 880216 approved 17 Nov 2021</div> | 27 | 3 | 2153 | 96 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T09:06:16.392Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:55:01.367Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-17T06:11:38.812Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-11T13:34:32.795Z"}] | 1 | 96 | 2 | 4/11/2022 1:34:32 PM | 180 | 2 | ||||||||||||||||||||||
| 2413 | 3/17/2021 8:51:49 AM | 3/17/2021 8:55:37 AM | 2 | 2152 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-17T08:51:52.033Z"},{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-17T08:55:37.414Z"}] | 184 | |||||||||||||||||||||||||||||||||||
| 2411 | 3/17/2021 8:34:47 AM | 5/9/2022 8:42:14 AM | Leak letter | Affidavit dated 2020/08 for leak repairs done in August 2020.<div>Hard copy filed.</div><div>water written off on 202106, account inorder.</div> | 27 | 3 | 2151 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T08:35:23.118Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:55:56.931Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:56:21.044Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:05:24.143Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T09:06:50.876Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-21T08:51:57.805Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-09T08:42:01.019Z"}] | 1 | 96 | 6 | 5/9/2022 8:42:14 AM | 173 | 6 | ||||||||||||||||||||||
| 2409 | 3/17/2021 8:31:12 AM | 3/17/2021 8:31:15 AM | 1 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-17T08:31:15.378Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 2409 | 3/17/2021 8:28:53 AM | 3/17/2021 8:29:55 AM | 2 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-17T08:28:57.852Z"},{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-17T08:29:54.748Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 2410 | 3/17/2021 8:25:36 AM | 8/21/2021 8:01:03 AM | Leak letter | Affidavit dated 12/03/2021 for leak repairs noted as May 2020.<div>Hard copy in file.</div><div>water w/off pay debit.send for check reading.</div> | 27 | 3 | 2150 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T08:26:11.565Z"},{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T09:18:05.450Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T08:13:43.910Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T07:57:11.660Z"}] | 1 | 96 | 8/21/2021 8:01:03 AM | 173 | 6 | |||||||||||||||||||||||
| 2408 | 3/17/2021 8:16:07 AM | 5/20/2022 1:13:56 PM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2149 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T08:12:28.519Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:34:02.763Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:56:53.950Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:57:47.355Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-05-20T13:13:33.742Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-05-20T13:13:38.968Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-05-20T13:13:57.279Z"}] | 9 | 123 | 14 | 5/20/2022 1:13:56 PM | 18 | 14 | ||||||||||||||||||||||
| 2407 | 3/17/2021 8:12:17 AM | 11/20/2021 11:30:21 AM | Six months policy | Please assess with six months policy for the period 202101 billing for old meter.<div><br></div><div>- QRC RESPONSE: INDIGENT SUBSIDY W/OFFS </div> | 27 | 3 | 2148 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T08:12:53.073Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:02:37.927Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T11:27:31.104Z"}] | 1 | 101 | 13 | 11/20/2021 11:30:21 AM | 173 | 13 | ||||||||||||||||||||||
| 2406 | 3/17/2021 8:09:56 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>all un read period are less than six months .</div> | 27 | 3 | 2147 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T08:06:16.473Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:45:27.114Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T09:42:14.850Z"}] | 1 | 101 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 2404 | 3/17/2021 8:04:08 AM | 8/10/2021 10:01:49 AM | Six months policy | Please assess six months policy for 2019/2020 period<div>RESOLUTION NO ADJUSTMENT DUE AS WRITE OFF CLEARED DEBT</div> | 27 | 3 | 2146 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T08:04:43.752Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T09:59:22.184Z"}] | 1 | 95 | 8/10/2021 10:01:49 AM | 173 | 15 | |||||||||||||||||||||||
| 2405 | 3/17/2021 8:04:05 AM | 2/2/2022 12:28:44 PM | Vacant plot | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 1 | 44 | 1134 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-17T08:04:41.553Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:22:52.951Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2403 | 3/17/2021 7:44:28 AM | 3/28/2022 7:10:22 AM | WATER QUERY | WATER QUERY | 27 | 3 | 2145 | 11 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T07:40:48.579Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:54:14.517Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T12:27:25.133Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:09:27.596Z"}] | 1 | 101 | 14 | 3/28/2022 7:10:22 AM | 11 | 14 | ||||||||||||||||||||||
| 2402 | 3/17/2021 7:23:36 AM | 10/26/2021 11:19:02 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2144 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-17T07:23:38.435Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:55:06.057Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:18:06.207Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:19:03.373Z"}] | 9 | 123 | 14 | 10/26/2021 11:19:02 AM | 14 | 14 | ||||||||||||||||||||||
| 2400 | 3/16/2021 1:25:48 PM | 5/27/2021 4:22:28 AM | STATEMENT | STATEMENT | 4 | 3 | 2143 | 74 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-16T13:26:25.373Z"}] | 12 | 108 | 5/27/2021 4:22:28 AM | 172 | 172 | |||||||||||||||||||||||
| 2399 | 3/16/2021 1:07:07 PM | 3/28/2022 6:35:04 AM | H/C | High consumption on account | 27 | 3 | 2142 | 5 | 2 | 23 | 1 | 67 | 1129 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-16T13:07:09.497Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T10:02:17.170Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T10:08:58.821Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:05:46.565Z"}] | 1 | 113 | 13 | 3/28/2022 6:35:04 AM | 5 | 13 | |||||||||||||||||||||
| 2398 | 3/16/2021 12:07:00 PM | 3/28/2022 7:08:29 AM | leak credit journal done | leak credit journal done<div><br></div><br/><b>Journal Number</b>: [465730]<br/><b>Journal Amount</b>: [-R21603.93] | 27 | 3 | 2141 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-16T12:07:37.600Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T07:39:56.337Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 2397 | 3/16/2021 11:56:49 AM | 3/28/2022 7:25:06 AM | leak cr | Journal Done<br><b>Journal Number</b>: [465709]<div><br></div><div>Resolved March 2021</div> | 27 | 3 | 2140 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-03-16T11:57:31.033Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T07:56:52.609Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 2395 | 3/16/2021 10:37:45 AM | 2/24/2022 10:34:50 AM | water query | <span id="baseForm:a4jContentPanel"><span class="n2j-row-cell" style="width: 64px;">high water consumption on 20200928 account six months policy</span></span><div><span><span class="n2j-row-cell" style="width: 64px;"><br></span></span></div><div><span><span class="n2j-row-cell" style="width: 64px;">-debt affected by indigent subsidy w/offs</span></span></div> | 27 | 3 | 2139 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-16T10:37:47.280Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T10:39:25.554Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:19:56.157Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:20:39.988Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:58:04.590Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:00:31.165Z"}] | 1 | 101 | 13 | 2/24/2022 10:34:50 AM | 26 | 13 | ||||||||||||||||||||||
| 2394 | 3/16/2021 9:59:26 AM | 2/24/2022 11:21:35 AM | 06 Months policy | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 9 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-03-16T10:01:38.506Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T11:21:29.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:21:11.337Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:21:21.349Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 |