Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2665 | 3/24/2021 10:41:23 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>Account in order</div> | 27 | 3 | 2347 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T10:41:49.930Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-23T07:44:34.265Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:54:04.173Z"}] | 77 | 67 | 5/19/2022 7:53:10 AM | 18 | 12 | |||||||||||||||||||||||
| 2663 | 3/24/2021 10:36:09 AM | 8/11/2021 1:55:42 PM | Six months policy | Please assess account for six months policy<div><br></div><div>W/OFF SETTLE THE DEBIT</div> | 4 | 3 | 2346 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T10:36:35.576Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-11T13:55:02.314Z"}] | 1 | 95 | 8/11/2021 1:55:42 PM | 173 | 4 | |||||||||||||||||||||||
| 2660 | 3/24/2021 10:31:40 AM | 5/9/2022 7:48:58 AM | Six months policy | Please assess account for six months policy <br/><b>Journal Number</b>: [BJ71439923]<br/><b>Journal Amount</b>: [-R5,603.75] | 27 | 3 | 2345 | 8 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T10:32:05.947Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:23:35.158Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:10:58.385Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:48:29.773Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:48:38.590Z"}] | 1 | 101 | 3 | 5/9/2022 7:48:58 AM | 8 | 3 | ||||||||||||||||||||||
| 2662 | 3/24/2021 10:29:38 AM | 5/19/2022 7:53:10 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div>account written off, no adjustment due.</div> | 27 | 3 | 2344 | 18 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T10:30:19.204Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:41:29.143Z"}] | 77 | 95 | 5/19/2022 7:53:10 AM | 18 | 6 | |||||||||||||||||||||||
| 2661 | 3/24/2021 10:26:36 AM | 10/16/2021 12:24:04 PM | 6 Months Policy | Kindly assess a Six Months Policy for this period 202009<br/><b>Journal Amount</b>: [-R2290.23] | 27 | 3 | 2343 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T10:27:03.376Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:23:26.855Z"}] | 1 | 101 | 3 | 10/16/2021 12:24:04 PM | 172 | 3 | ||||||||||||||||||||||
| 2659 | 3/24/2021 10:20:00 AM | 10/30/2021 10:13:42 AM | 6 Months Policy | Kindly assess a Six Months Policy for the Period 201904- 202003<br/><b>Journal Number</b>: [BJ71439590] | 24 | 3 | 2342 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T10:20:26.619Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:22:44.750Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:13:25.984Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2658 | 3/24/2021 10:17:07 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information of query.<br><br>Meter inspection by Waterworks implemented on 11.02.2022 reports an internal leak with current reading as 5316.<br>Consumer to appoint a plumber to attend to the repairs<br><br></td> </tr></tbody></table> | 27 | 3 | 2341 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T10:17:34.079Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:18:53.217Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:22:19.600Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-17T13:00:25.486Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-17T13:00:48.837Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-01T04:48:27.051Z"}] | 9 | 123 | 3 | 5/19/2022 7:53:10 AM | 18 | 3 | ||||||||||||||||||||||
| 2657 | 3/24/2021 10:07:21 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2340 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T10:07:47.557Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T10:08:01.598Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-27T11:53:33.769Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-29T06:23:50.870Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T07:02:41.499Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T07:17:12.457Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T08:22:24.887Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-20T12:47:41.050Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:16:42.102Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T11:28:34.418Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-02T12:30:33.177Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | ||||||||||||||||||||||
| 2656 | 3/24/2021 10:01:39 AM | 11/14/2021 9:35:38 AM | 6 Months Policy | Write off | 27 | 3 | 2339 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T10:02:05.835Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:15:16.418Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:32:41.657Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:35:02.478Z"}] | 1 | 101 | 17 | 11/14/2021 9:35:38 AM | 172 | 17 | ||||||||||||||||||||||
| 2655 | 3/24/2021 10:01:34 AM | 10/23/2021 12:14:15 PM | water query 6 month policy | water query | 4 | 3 | 2338 | 14 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-24T10:01:37.142Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:12:42.633Z"}] | 1 | 101 | 18 | 10/23/2021 12:14:15 PM | 14 | 18 | ||||||||||||||||||||||
| 2653 | 3/24/2021 9:54:26 AM | 9/7/2022 12:28:18 PM | Six months policy | Please assess account for six months policy<div><br></div><div>SIX MONTHS POLICY ADJUSTED </div><br/><b>Journal Number</b>: [051392]<br/><b>Journal Amount</b>: [-R3,068.66] | 27 | 3 | 2337 | 11 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T09:54:53.371Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:11:32.194Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-27T09:10:51.130Z"}] | 1 | 101 | 15 | 9/7/2022 12:28:13 PM | 124726 | 3 | 3 | |||||||||||||||||||||
| 2651 | 3/24/2021 9:42:12 AM | 1/5/2022 1:26:51 PM | water query Nov 2020 | water query<div><br></div><div>JOURNAL PROCESSED</div><br/><b>Journal Number</b>: [439987]<br/><b>Journal Amount</b>: [6893.17] | 25 | 3 | 2336 | 12 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-24T09:42:14.919Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-27T11:54:20.497Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T09:01:20.909Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:41:14.117Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T11:26:32.176Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:26:17.207Z"}] | 1 | 101 | 4 | 1/5/2022 1:26:51 PM | 12 | 4 | ||||||||||||||||||||||
| 2650 | 3/24/2021 9:41:58 AM | 3/3/2022 6:15:21 AM | Plumbers Letter | Plumbers letter received with date of repairs May 2021. Consumption to be monitored for 03 months. (Letter sent to S.Y)<br><b>Monitoring Reason</b>: [monitor consumption for average]<div>leak credit journal done ,AV 14KL.</div><br/><b>Journal Number</b>: [848974]<br/><b>Journal Amount</b>: [92695.68] | 27 | 3 | 2335 | 8 | 2 | 23 | 1 | 96 | 1220 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T09:42:24.758Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-07T07:11:31.049Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T09:06:54.034Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-30T13:46:24.578Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:10:18.792Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:05:09.577Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-18T08:32:51.553Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-03T06:14:58.120Z"}] | 1 | 96 | 2 | 3/3/2022 6:15:21 AM | 8 | 2 | |||||||||||||||||||||
| 2647 | 3/24/2021 9:31:17 AM | 3/28/2022 7:10:22 AM | Six months policy | Please assess account for six months policy<br/><b>Journal Number</b>: [BJ71880189] | 27 | 3 | 2334 | 11 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T09:31:44.386Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:44:55.492Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:30:31.733Z"}] | 1 | 95 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 2649 | 3/24/2021 9:29:46 AM | 10/23/2021 12:09:31 PM | 6 Months Policy | Kindly assess a six Months Policy for the Period 201809- 201911 | 30 | 3 | 2333 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T09:30:12.762Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:09:15.145Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2646 | 3/24/2021 9:17:48 AM | 11/14/2021 9:54:50 AM | Six months policy | Write off | 27 | 3 | 2332 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T09:18:14.582Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:07:53.794Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:08:41.578Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:43:24.415Z"}] | 1 | 101 | 17 | 11/14/2021 9:54:50 AM | 173 | 17 | ||||||||||||||||||||||
| 2645 | 3/24/2021 9:07:40 AM | 3/28/2022 7:08:29 AM | 6 months Policy | Assess a Six Months Policy for the period 20181-201909<br/><b>Journal Number</b>: [BJ71880226] | 24 | 3 | 2331 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T09:08:06.493Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-15T10:43:00.599Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:06:45.693Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:07:30.746Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2642 | 3/24/2021 8:58:53 AM | 3/28/2022 6:35:04 AM | Six months policy | Please assess account for six months policy for period 10/2018 - 07/2020<br/><b>Journal Number</b>: [bj71071811]<br/><b>Journal Amount</b>: [-R4589.44] | 27 | 3 | 2330 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T09:08:48.600Z"},{"op":"R","uid":"178","un":"makhiz","dt":"2021-05-03T13:42:46.107Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T10:15:23.611Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-28T09:53:56.113Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:26:47.908Z"}] | 1 | 101 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 | ||||||||||||||||||||||
| 2643 | 3/24/2021 8:58:18 AM | 2/20/2022 8:16:36 AM | 6 Months Policy | Assess a Six Months Policy for the Period of 201801 - 201903 | 30 | 3 | 2329 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T08:58:50.113Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:05:44.939Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:06:29.136Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-20T08:12:33.230Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2640 | 3/24/2021 8:50:56 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2328 | 18 | 2 | 23 | 1 | 98 | 1216 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T08:51:22.359Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T09:07:21.324Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T09:17:43.383Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:03:50.152Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:05:23.393Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 |