Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3039 | 4/7/2021 9:40:22 AM | 4/12/2022 9:43:30 AM | Leak letter | Plumber's letter provided by consumer and filed.<br/><b>Journal Number</b>: [824445] | 27 | 3 | 2643 | 7 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T09:40:24.571Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:50:12.783Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:51:03.475Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:01:22.187Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-11-04T10:11:12.380Z"},{"op":"R","uid":"232","un":"philiswan","dt":"2022-03-16T14:15:06.297Z"}] | 1 | 96 | 11 | 4/12/2022 9:43:30 AM | 7 | 11 | ||||||||||||||||||||||
| 3040 | 4/7/2021 9:32:29 AM | 10/31/2021 8:49:51 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2642 | 14 | 2 | 23 | 1 | 67 | 1600 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T09:28:36.477Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:15:13.677Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:12:08.720Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:49:22.488Z"}] | 9 | 123 | 14 | 10/31/2021 8:49:51 AM | 14 | 14 | |||||||||||||||||||||
| 3038 | 4/7/2021 9:25:56 AM | 10/31/2021 8:49:01 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2641 | 14 | 2 | 23 | 1 | 67 | 1598 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T09:22:03.738Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:14:32.209Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:59:30.037Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:48:31.376Z"}] | 9 | 123 | 14 | 10/31/2021 8:49:01 AM | 14 | 14 | |||||||||||||||||||||
| 3037 | 4/7/2021 9:25:09 AM | 4/7/2021 9:27:11 AM | 1 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-07T09:25:11.519Z"},{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-07T09:27:11.337Z"}] | 36 | ||||||||||||||||||||||||||||||||||||
| 3036 | 4/7/2021 9:22:46 AM | 3/28/2022 6:35:04 AM | Six months policy | Please assess account for six months policy for period 2019/08-2020/10<div>6 month policy processed for the 201908/202010</div><br/><b>Journal Number</b>: [127906]<br/><b>Journal Amount</b>: [-R19,207.75] | 27 | 3 | 2640 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T09:22:48.109Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:47:37.747Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-18T09:43:24.751Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-20T12:55:06.565Z"}] | 1 | 101 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 | ||||||||||||||||||||||
| 3035 | 4/7/2021 9:21:04 AM | 3/28/2022 7:10:22 AM | water query submitted a plumbers letter | water query<br><b>Journal Number</b>: [937889]<div><br></div><div><b>RESPONSE QRC</b>:WATER LEAK,JOURNAL {937889}AUTHORISED</div> | 27 | 3 | 2639 | 11 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T09:17:11.554Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-22T08:05:28.411Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-22T08:08:37.813Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:46:58.046Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T09:59:33.283Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:19:56.727Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:26:07.820Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-06T10:40:27.554Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-06T10:40:40.963Z"}] | 1 | 96 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | ||||||||||||||||||||||
| 3033 | 4/7/2021 8:59:39 AM | 11/26/2021 6:22:30 AM | Six months policy | Please assess account for six months policy for period 2019/03-2021/01.<br/><b>Journal Amount</b>: [60283.22] | 27 | 3 | 2638 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T08:59:41.508Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:46:17.441Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-26T06:22:27.578Z"}] | 1 | 101 | 2 | 11/26/2021 6:22:30 AM | 173 | 2 | ||||||||||||||||||||||
| 3034 | 4/7/2021 8:51:53 AM | 10/31/2021 8:45:47 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2637 | 14 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T08:48:01.098Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:12:57.342Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:34:55.126Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:45:18.241Z"}] | 9 | 123 | 14 | 10/31/2021 8:45:47 AM | 14 | 14 | ||||||||||||||||||||||
| 3019 | 4/7/2021 8:31:05 AM | 11/10/2021 9:18:31 AM | Leak letter | Affidavit provided by consumer and filed.<div>customer to re submit leak letter</div> | 30 | 3 | 2636 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T08:31:07.460Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:44:46.046Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:18:09.315Z"}] | 1 | 96 | 6 | 6 | |||||||||||||||||||||||||
| 3031 | 4/7/2021 8:30:37 AM | 2/18/2022 1:02:45 PM | HIGH WATER CONSUMPTION | <div><br></div>EVER SINCE THE INSTALATION OF SMART METER, THERE BEEN HIGH WATER RECOREDED <div>debt written off</div> | 27 | 3 | 2635 | 94 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-04-07T08:30:38.991Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:43:59.843Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:21:33.997Z"}] | 1 | 101 | 6 | 2/18/2022 1:02:45 PM | 182 | 6 | ||||||||||||||||||||||
| 3030 | 4/7/2021 8:29:57 AM | 3/28/2022 7:23:36 AM | 6 Months Policy | Kindly assess a 6 Months policy for the period 201903-202003<div><br></div><div><br></div><br><b>Journal Number</b>: [978580]<div><br></div><div><b>RESPONSE QRC</b> :Six month policy ,Journal {978580}Authorized</div> | 27 | 3 | 2634 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T08:26:04.392Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:43:19.091Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T12:22:17.504Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T12:24:28.727Z"}] | 1 | 101 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 | ||||||||||||||||||||||
| 3029 | 4/7/2021 8:15:17 AM | 10/31/2021 8:42:24 AM | 6 Months Policy | Kindly assess a six months Policy for the period 201909-202007<div>debited amount was less than the credited interim there for six months policy cannot be applied.</div> | 27 | 3 | 2631 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T08:11:23.934Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:04:10.694Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:42:24.358Z"}] | 1 | 101 | 12 | 10/31/2021 8:42:24 AM | 172 | 12 | ||||||||||||||||||||||
| 3028 | 4/7/2021 8:14:36 AM | 2/8/2022 9:50:04 AM | late termination | late termination<div>no new owners account yet ,Billing will do 2020/2021 late termination</div> | 27 | 3 | 2633 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T08:10:43.425Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:12:18.054Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:21:14.916Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:32:53.526Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-08T09:50:04.722Z"}] | 6 | 122 | 12 | 2/8/2022 9:50:04 AM | 14 | 12 | ||||||||||||||||||||||
| 3027 | 4/7/2021 8:13:50 AM | 10/31/2021 8:31:36 AM | log query | incorrect reading<div>reading corresponding,consumption was above 20kl and punitive tariffs was charged .</div> | 27 | 3 | 2632 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-04-07T08:10:03.516Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-13T07:13:11.663Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:38:14.555Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:31:36.384Z"}] | 1 | 111 | 12 | 10/31/2021 8:31:36 AM | 39 | 12 | ||||||||||||||||||||||
| 3026 | 4/7/2021 8:04:10 AM | 10/31/2021 8:27:20 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2630 | 14 | 3 | 23 | 1 | 67 | 1597 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T08:00:17.124Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:10:50.581Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T11:24:23.183Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:23:31.162Z"}] | 9 | 123 | 14 | 10/31/2021 8:27:20 AM | 14 | 14 | |||||||||||||||||||||
| 3023 | 4/7/2021 6:59:37 AM | 10/31/2021 8:20:15 AM | late termination | property was sold in 2020<div>account terminated.</div> | 27 | 3 | 2629 | 14 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-07T06:55:44.054Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:27:46.857Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:20:15.607Z"}] | 6 | 122 | 12 | 10/31/2021 8:20:15 AM | 14 | 12 | ||||||||||||||||||||||
| 3022 | 4/7/2021 6:22:35 AM | 2/3/2022 8:44:37 AM | log query | Incorrect Readings<div>Journal Done<br><div><br></div></div> | 27 | 3 | 2628 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-04-07T06:18:42.829Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:58:11.979Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-03T08:43:35.058Z"}] | 1 | 111 | 17 | 2/3/2022 8:44:37 AM | 39 | 17 | ||||||||||||||||||||||
| 3021 | 4/6/2021 1:54:17 PM | 2/18/2023 8:02:25 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 201904-202009<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br><b>Journal Number</b>: [7994528]<div>QRC Response :DATE 18/02/2023</div><div>Debt written off 06/2021</div> | 27 | 3 | 2627 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-06T13:54:22.133Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:18:10.437Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:35:03.230Z"}] | 1 | 101 | 15 | 2/18/2023 8:02:25 AM | 124338 | 12 | 12 | |||||||||||||||||||||
| 3018 | 4/6/2021 1:16:46 PM | 4/12/2022 9:43:30 AM | Leak credit | Leak letter provided by consumer and filed.<div>Interest reversed, journal done</div><br/><b>Journal Number</b>: [744670]<br/><b>Journal Amount</b>: [-R1,827.58] | 27 | 3 | 2626 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T13:16:48.360Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:17:29.997Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-09T07:27:33.954Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-09T11:13:51.231Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-09T11:14:21.155Z"}] | 1 | 96 | 3 | 4/12/2022 9:43:30 AM | 7 | 3 | ||||||||||||||||||||||
| 3006 | 4/6/2021 12:56:09 PM | 10/31/2021 8:17:08 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2617 | 101 | 4 | 23 | 1 | 67 | 1341 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-04-06T12:56:24.826Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:14:02.821Z"}] | 9 | 123 | 14 | 10/31/2021 8:17:08 AM | 199 | 14 |