Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3084 | 4/7/2021 1:23:04 PM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 27 | 3 | 2674 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-07T13:23:06.129Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:36:19.027Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:55:31.377Z"}] | 1 | 111 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 3082 | 4/7/2021 1:21:19 PM | 3/28/2022 7:10:22 AM | HIGH CONSUMPTION | 6MONTHS POLICY DONE<br/><b>Journal Number</b>: [240170] | 27 | 3 | 2673 | 11 | 2 | 23 | 1 | 67 | 1369 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T13:21:21.912Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:54:08.068Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:37:29.281Z"}] | 1 | 101 | 11 | 3/28/2022 7:10:22 AM | 11 | 11 | |||||||||||||||||||||
| 3083 | 4/7/2021 1:21:02 PM | 4/12/2022 9:43:30 AM | Remove duplicate refuse | Kindly remove duplicate refuse on this account <br/><b>Journal Number</b>: [512303]<br/><b>Journal Amount</b>: [-R31,162.24] | 27 | 3 | 2672 | 7 | 4 | 23 | 4 | 105 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T13:17:09.580Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:44:11.405Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T13:52:35.729Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T07:37:55.044Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:39:22.080Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-19T11:27:40.839Z"}] | 4 | 119 | 3 | 4/12/2022 9:43:30 AM | 7 | 3 | ||||||||||||||||||||||
| 3081 | 4/7/2021 1:20:43 PM | 10/31/2021 9:37:10 AM | Six months policy | Please assess account for six months policy for period 2020/09-2021/03<div>Account in order no un- read period .<br><div><br></div><div><br></div></div> | 27 | 3 | 2671 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:20:45.647Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T11:10:30.761Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:37:11.105Z"}] | 1 | 101 | 12 | 10/31/2021 9:37:10 AM | 173 | 12 | ||||||||||||||||||||||
| 3079 | 4/7/2021 1:17:56 PM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2670 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-07T13:17:58.618Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:35:41.096Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:35:30.363Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3080 | 4/7/2021 1:15:29 PM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1367 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-07T13:15:32.193Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:33:28.321Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3078 | 4/7/2021 1:15:03 PM | 10/31/2021 9:28:17 AM | Six months policy | Please assess account for six months policy for period 2018/07-2020/12<div>debt written off 06/2021</div> | 27 | 3 | 2669 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:15:05.792Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T11:04:29.548Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:28:18.154Z"}] | 1 | 101 | 12 | 10/31/2021 9:28:17 AM | 173 | 12 | ||||||||||||||||||||||
| 3077 | 4/7/2021 1:11:15 PM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 2668 | 18 | 2 | 23 | 1 | 67 | 1366 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-07T13:11:29.769Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:27:26.027Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:12:18.226Z"}] | 9 | 123 | 6 | 5/19/2022 7:53:10 AM | 18 | 6 | |||||||||||||||||||||
| 3076 | 4/7/2021 1:06:35 PM | 5/26/2022 9:37:50 AM | 6 Months Policy | Kindly assess a six month policy for the period 202003-202007<div><br></div><div>Does not qualify as this period does not exceed 06 months</div> | 27 | 3 | 2667 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T13:02:42.687Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:26:21.563Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:23:58.528Z"}] | 1 | 101 | 14 | 5/26/2022 9:37:50 AM | 3 | 3 | ||||||||||||||||||||||
| 3075 | 4/7/2021 12:57:08 PM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-07T12:57:10.945Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:19:38.606Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:19:53.738Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3074 | 4/7/2021 12:53:47 PM | 11/4/2021 8:57:58 AM | 6 Months Policy | Kindly assess a six months policy <div><br></div><div>6 months policy journal processed</div><br/><b>Journal Number</b>: [880403] | 27 | 3 | 2666 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T12:49:54.687Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-16T09:37:00.016Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:18:57.150Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:57:37.170Z"}] | 1 | 101 | 11 | 11/4/2021 8:57:58 AM | 12 | 11 | ||||||||||||||||||||||
| 3073 | 4/7/2021 12:45:53 PM | 2/6/2022 9:41:24 AM | High consumption | Kindly assess a high consumption for this account <div>not qualify for six months policy .</div><div>account was charged for 188 days.</div> | 27 | 3 | 2665 | 74 | 2 | 23 | 1 | 67 | 1363 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T12:42:03.066Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:47:16.056Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:18:11.612Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-06T09:40:20.062Z"}] | 1 | 101 | 12 | 2/6/2022 9:41:24 AM | 172 | 12 | |||||||||||||||||||||
| 3072 | 4/7/2021 12:30:43 PM | 2/18/2023 8:54:42 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<br/><b>Journal Number</b>: [BJ71127648] | 27 | 3 | 2664 | 15 | 3 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-07T12:30:45.187Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:14:01.676Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:17:21.091Z"}] | 1 | 101 | 14 | 2/18/2023 8:54:42 AM | 6 | 6 | ||||||||||||||||||||||
| 3071 | 4/7/2021 12:30:31 PM | 3/28/2022 7:10:22 AM | six months policy | Journal done ,Six month policy -2021/03<br><b>Journal Number</b>: [239516]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {239516}Authorized.</div> | 27 | 3 | 2663 | 11 | 2 | 23 | 1 | 67 | 1362 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T12:30:33.054Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:15:49.775Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:01:49.888Z"}] | 1 | 101 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | |||||||||||||||||||||
| 3070 | 4/7/2021 12:26:57 PM | 7/21/2021 11:04:09 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 6 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T12:23:04.944Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:41:26.937Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T11:04:16.758Z"}] | 1 | 44 | 7/21/2021 11:04:09 AM | 6 | 14 | ||||||||||||||||||||||||
| 3067 | 4/7/2021 12:24:20 PM | 10/31/2021 9:15:10 AM | 6 Months policy | Kindly assess a six months policy for the period 202003-202011<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T12:20:27.496Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:14:13.416Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:14:31.583Z"}] | 9 | 123 | 14 | 10/31/2021 9:15:10 AM | 172 | 14 | |||||||||||||||||||||||
| 3068 | 4/7/2021 12:15:01 PM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2662 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-07T12:15:03.631Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:13:06.033Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3066 | 4/7/2021 12:04:07 PM | 4/10/2023 10:52:07 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 201903-202007<div>six months policy applied.<br><div><br></div></div><br/><b>Journal Number</b>: [70934]<br/><b>Journal Amount</b>: [-R3527.13] | 27 | 3 | 2661 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T12:00:14.440Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T07:04:11.670Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T07:53:54.486Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-29T06:44:12.704Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:25:25.926Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T10:57:05.623Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:12:08.571Z"}] | 1 | 101 | 12 | 4/10/2023 10:52:02 AM | 3 | 3 | ||||||||||||||||||||||
| 3065 | 4/7/2021 12:03:40 PM | 7/21/2021 11:03:32 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2660 | 15 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T12:03:41.960Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:41:54.041Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T11:03:39.454Z"}] | 1 | 44 | 7/21/2021 11:03:32 AM | 15 | 14 | |||||||||||||||||||||||
| 3062 | 4/7/2021 11:57:56 AM | 3/28/2022 7:10:22 AM | High consumption | Please assess account for high consumption. <span style="color: rgb(31, 73, 125);">Please ref. to the below consumer says the meter was stolen which left the water running and the a new meter was installed.</span><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-ansi-language: EN-US"> </span></p><br/><b>Journal Number</b>: [748582] | 27 | 3 | 2658 | 11 | 2 | 23 | 1 | 67 | 1360 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T11:58:06.710Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:43:08.072Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:10:46.890Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-15T10:47:14.698Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T07:47:45.166Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T07:49:20.607Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T07:49:40.607Z"}] | 1 | 96 | 18 | 3/28/2022 7:10:22 AM | 11 | 18 |