Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1067244 | 39510 | 2/17/2023 9:19:26 AM | 2/17/2023 9:19:27 AM | IVR call:? | Received call for ? for account 10439392 | 30937 | |||||||||||||||||||||||||||||||||||
| 1067246 | 39509 | 2/17/2023 9:19:26 AM | 2/17/2023 9:19:27 AM | IVR call: balance | Received call for balance for account 10070892 undefined | 7 | 2 | 10484 | 78 | ||||||||||||||||||||||||||||||||
| 1067241 | 39508 | 2/17/2023 9:18:20 AM | 2/17/2023 9:18:21 AM | IVR call:? | Received call for ? for account 10439392 | 30937 | |||||||||||||||||||||||||||||||||||
| 1067227 | 39507 | 2/17/2023 9:11:28 AM | 2/17/2023 9:11:50 AM | IVR call: statement | Received call for statement for account 10346078 sent message: 35558 | 8 | 2 | 5336 | 79 | ||||||||||||||||||||||||||||||||
| 1067218 | 39506 | 2/17/2023 9:10:04 AM | 2/17/2023 9:10:24 AM | IVR call: statement | Received call for statement for account 10343897 sent message: 35556 | 8 | 2 | 5342 | 79 | ||||||||||||||||||||||||||||||||
| 1067214 | 39505 | 2/17/2023 9:09:05 AM | 2/17/2023 9:09:06 AM | IVR call:? | Received call for ? for account 10343897 | 5342 | |||||||||||||||||||||||||||||||||||
| 5306 | 2/17/2023 8:58:39 AM | 2/17/2023 8:58:43 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD20230224 | 6 | 3 | 4479 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 39502 | 2/17/2023 8:46:57 AM | 5/26/2023 1:40:07 PM | MR | I AM BEING CHARGED FOR 2 METERS AT 20 CENTRAL AVENUE, BEACON BAY SINCE SEPTEMBER 2022.<div><br></div><div><b><u>QRC Response:</u></b></div><div>Thank you for logging your query.</div><div>The matter has been escalated to the Billing Department to update the meter replacement and reading update.</div><div>Interims is an automated process which will be reversed once the meter change has been processed and current reading captured.</div><div>Feedback will up dated in due course, alternately kindly view your monthly statement between Feb 2023 and March 2023 for the updates once processed</div><div><br></div><div>QRC RESPONSE:</div><div>Meter removal was processed in March 2023 and the new meter back charged consumption from 2019/11 to 2023/02</div><div>The full back charged period has been amended to 06 months and credited on 26 May 2023 </div><div>Query Resolved </div> | 27 | 3 | 5229 | 17 | 2 | 23 | 1 | 112 | 5/26/2023 1:40:07 PM | 143026 | 3 | 3072 | 3 | ||||||||||||||||||||||||
| 39504 | 2/17/2023 8:42:25 AM | 2/17/2023 8:42:27 AM | dog tax | please reverse dog tax consumer doesn't have dogs | 6 | 3 | 30944 | 112 | 5 | 2 | 23 | 11 | 72 | 203 | |||||||||||||||||||||||||||
| 39502 | 2/17/2023 8:40:35 AM | 3/11/2023 10:28:54 AM | MR | NO DOGS<div><br></div><div>This query is closed as three queries were opened under the same account number. Please refer to query ref#69191</div> | 27 | 3 | 5226 | 5 | 2 | 23 | 11 | 72 | 3/11/2023 10:28:53 AM | 214 | 3072 | 214 | |||||||||||||||||||||||||
| 1067167 | 39503 | 2/17/2023 8:40:22 AM | 2/17/2023 8:40:41 AM | IVR call: statement | Received call for statement for account 10178493 sent message: 35548 | 8 | 2 | 13538 | 79 | ||||||||||||||||||||||||||||||||
| 17796 | 2/17/2023 8:38:31 AM | 3/12/2023 11:07:09 AM | Ref:63037 & Ref:34977 | HI, The query is not resolved. The amount credited is not correct. As per description of original query a min of +-R86K as well as the interest should of been credited. The credit was done against the plumbers letter I submitted. This letter was for clarity on the higher monthly charge I received. How do I resolve this? Update - 12 Aug '22 If you take the current average and check it against the high billed month, it will clarify the error. The high bill had a start date and a end date on the statement so its clear on the amount of days. Which show the huge amount of KL used, it can not be possible for that period. Im also concerned how the interest will be credited as this has been charged in error. Update: 17th Feb 2022 The new average over the last 12 months is 25.5 kl per month, so the massive amount we were bill for is totally unreal. The meter reading person can not be believed over the facts as presented above. they made a mistake and it should be corrected. 24th Feb 2023: Follow up Hi, any info regarding closing this issue out? 12th Mar 2023: Follow up Hi, any info regarding closing this issue out? Please note the current usage average over the last 12 months is 25.5 KL. So please correct and clear the account and credit the interest that we have been paying against an incorrect amount. <div><br></div><div>This query is closed as three queries were opened under the same account number. kindly refer to query ref#63067</div> | 27 | 3 | 17258 | 17 | 2 | 23 | 1 | 111 | 3/12/2023 11:07:09 AM | 143119 | 214 | 1098 | 214 | ||||||||||||||||||||||||
| 39501 | 2/17/2023 8:34:00 AM | 2/17/2023 11:45:51 AM | WATER | INCORRECT WATER CHARGES FOR JULY 2020,OCT 2020,DECEMBER 2020.<div>QRC Response : DATE 17/02/2023</div><div>I phoned the consumer andshe is is going to speak to her husband and Email the affidavit to me.</div><div>i will adjust the high consumption period as soon as I receive the affidavit.</div> | 30 | 3 | 30943 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | 12 | ||||||||||||||||||||||||||
| 17796 | 2/17/2023 8:32:47 AM | 3/12/2023 11:05:45 AM | Water meter replaced | HI, what is the reason for the water meter to be changed again? Last time it happened we got a +- R84 000 bill, due to incorrect readings. Ref: 34977 & Ref 63037 24th Feb 2023: Follow up Hi, any info regarding closing this issue out?<div><br><div>This query is closed as three queries were opened under the same account number. Kindly refer to query ref#63037</div><div><br></div></div> | 27 | 3 | 17258 | 17 | 2 | 23 | 1 | 112 | 3/12/2023 11:05:45 AM | 143118 | 214 | 1098 | 214 | ||||||||||||||||||||||||
| 1067090 | 39500 | 2/17/2023 8:11:51 AM | 2/17/2023 8:11:52 AM | IVR call: balance | Received call for balance for account 10109192 undefined | 7 | 2 | 30938 | 78 | ||||||||||||||||||||||||||||||||
| 1067078 | 39499 | 2/17/2023 8:08:23 AM | 2/17/2023 8:08:24 AM | IVR call: balance | Received call for balance for account 10109192 undefined | 7 | 2 | 30938 | 78 | ||||||||||||||||||||||||||||||||
| 39498 | 2/17/2023 8:07:20 AM | 3/31/2023 8:43:55 AM | water | two water meters are charged, please reverse meter no 202024065, meter no on site 212024065 with reading 0304 taken 16/02/2023 | 6 | 3 | 30942 | 110 | 17 | 2 | 23 | 1 | 112 | 144968 | 205 | ||||||||||||||||||||||||||
| 1067062 | 39497 | 2/17/2023 8:00:49 AM | 2/17/2023 8:00:50 AM | IVR call: balance | Received call for balance for account 10422574 undefined | 7 | 2 | 29921 | 78 | ||||||||||||||||||||||||||||||||
| 1067058 | 39496 | 2/17/2023 7:59:33 AM | 2/17/2023 7:59:34 AM | IVR call: balance | Received call for balance for account 10216004 undefined | 7 | 2 | 21200 | 78 | ||||||||||||||||||||||||||||||||
| 1067049 | 39495 | 2/17/2023 7:56:37 AM | 2/17/2023 7:56:56 AM | IVR call: statement | Received call for statement for account 10216004 sent message: 35537 | 8 | 2 | 21200 | 79 |