HI, The query is not resolved. The amount credited is not correct. As per description of original query a min of +-R86K as well as the interest should of been credited. The credit was done against the plumbers letter I submitted. This letter was for clarity on the higher monthly charge I received. How do I resolve this?
Update - 12 Aug '22
If you take the current average and check it against the high billed month, it will clarify the error. The high bill had a start date and a end date on the statement so its clear on the amount of days. Which show the huge amount of KL used, it can not be possible for that period. Im also concerned how the interest will be credited as this has been charged in error.
Update: 17th Feb 2022
The new average over the last 12 months is 25.5 kl per month, so the massive amount we were bill for is totally unreal. The meter reading person can not be believed over the facts as presented above. they made a mistake and it should be corrected.
24th Feb 2023: Follow up
Hi, any info regarding closing this issue out?
12th Mar 2023: Follow up
Hi, any info regarding closing this issue out?
Please note the current usage average over the last 12 months is 25.5 KL. So please correct and clear the account and credit the interest that we have been paying against an incorrect amount.
<div><br></div><div>This query is closed as three queries were opened under the same account number. kindly refer to query ref#63067</div>