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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
39502
LatestTicket
CreatedAt
2/17/2023 8:46:57 AM
UpdatedAt
5/26/2023 1:40:07 PM
Subject
MR
Description
I AM BEING CHARGED FOR 2 METERS AT 20 CENTRAL AVENUE, BEACON BAY SINCE SEPTEMBER 2022.<div><br></div><div><b><u>QRC Response:</u></b></div><div>Thank you for logging your query.</div><div>The matter has been escalated to the Billing Department to update the meter replacement and reading update.</div><div>Interims is an automated process which will be reversed once the meter change has been processed and current reading captured.</div><div>Feedback will up dated in due course, alternately kindly view your monthly statement between Feb 2023 and March 2023 for the updates once processed</div><div><br></div><div>QRC RESPONSE:</div><div>Meter removal was processed in March 2023 and the new meter back charged consumption from 2019/11 to 2023/02</div><div>The full back charged period has been amended to 06 months and credited on 26 May 2023&nbsp;</div><div>Query Resolved&nbsp;</div>
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27
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3
Parent
Account
5229
OpenedBy
AssignedTo
17
Region
2
Department
23
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1
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112
CreatedBy1
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ResolvedAt
5/26/2023 1:40:07 PM
Thread
143026
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
3072
Updator
3
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