Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3283 | 4/14/2021 10:55:26 AM | 4/14/2021 10:55:28 AM | 2 | 2826 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-14T10:51:26.459Z"}] | 25 | |||||||||||||||||||||||||||||||||||
| 3283 | 4/14/2021 10:54:57 AM | 4/14/2021 10:54:59 AM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-14T10:50:57.269Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 3282 | 4/14/2021 10:36:01 AM | 7/21/2021 12:10:38 PM | no valid query details submitted | no valid query details submitted<br> | 27 | 3 | 2825 | 10 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-14T10:36:03.536Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:39:43.057Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:10:51.278Z"}] | 1 | 44 | 7/21/2021 12:10:38 PM | 10 | 14 | |||||||||||||||||||||||
| 3281 | 4/14/2021 10:25:02 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>-INTERIMS REVERSED FOR UNREAD PERIOD RESULT IN CREDIT</div> | 27 | 3 | 2824 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-14T10:21:02.469Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:11:40.664Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:17:25.037Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:18:38.113Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:46:27.930Z"}] | 1 | 101 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | ||||||||||||||||||||||
| 3280 | 4/14/2021 10:12:47 AM | 3/28/2022 6:33:19 AM | LEAK CR DUE | ACCOUNT ADJUSTED<br/><b>Journal Number</b>: [250910]<br/><b>Journal Amount</b>: [R49,366.38] | 27 | 3 | 2823 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-14T10:12:49.011Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-28T07:22:46.173Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 3280 | 4/14/2021 10:09:21 AM | 3/28/2022 6:33:19 AM | LEAK CR DUE ON ACC | LEAK CR PASSED<br><b>Journal Number</b>: [250910]<div>Duplicate query</div> | 4 | 3 | 2823 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-14T10:09:23.202Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-28T07:23:35.248Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 3279 | 4/14/2021 10:00:44 AM | 4/12/2022 9:42:39 AM | PLUMBERS LETTER/AFFIDAVIT | Consumer submitted affidavit stating that a water leak was repaired. kindly investigate and resolve.<br/><b>Journal Number</b>: [477581]<br/><b>Journal Amount</b>: [-R17,344.92] | 27 | 3 | 2822 | 132 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T09:56:44.916Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:33:16.782Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:45:51.883Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-01-17T12:52:30.255Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-17T13:50:03.373Z"}] | 1 | 96 | 3 | 4/12/2022 9:42:39 AM | 230 | 3 | ||||||||||||||||||||||
| 3276 | 4/14/2021 9:48:08 AM | 3/28/2022 7:08:29 AM | INTERIM WATER CHARGES | consumer querying the interim water charges on the account. Kindly investigate and resolve.<br/><b>Journal Number</b>: [709330] | 24 | 3 | 2820 | 2 | 23 | 77 | 47 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T09:44:09.183Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T09:44:40.471Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:45:23.666Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 3277 | 4/14/2021 9:43:06 AM | 3/10/2023 7:13:27 AM | Transfer water meter and reversal | <p class="MsoNormal">Transfer of water meter from 10351539 to 10350723 and reversal of refuse and fire as they are charging on account number 10350723. <o:p></o:p><span style="font-family: Calibri, sans-serif; font-size: 12pt;">Water, refuse and fire</span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><br></span></p><p class="MsoNormal"><b><u>QRC RESPONSE:</u></b> Meter transfer request sent to billing department. Adjustment of services on account 10351539 is in the process at QRC<span style="font-family: Calibri, sans-serif; font-size: 12pt;"><br></span></p><p class="MsoNormal">WAITING FOR RESPONSE.</p><p class="MsoNormal"><b><u>QRC RESPONSE: </u></b>Follow up on meter transfer request sent to Billing department in order for QRC to reverse the charges the meter needs to be transferred. 10/03/2023</p><p class="MsoNormal"><br></p> <span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language: EN-ZA;mso-bidi-language:AR-SA"> </span> | 23 | 3 | 2819 | 4 | 2 | 1 | 1 | 58 | 1441 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-14T09:43:08.158Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:28:03.768Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:28:56.095Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:29:51.054Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:44:42.516Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-17T08:28:08.609Z"},{"op":"R","uid":"202","un":"buyiswam","dt":"2022-05-16T08:15:44.187Z"}] | 6 | 76 | 13 | 8 | |||||||||||||||||||||||
| 3275 | 4/14/2021 9:15:56 AM | 11/2/2021 9:44:16 AM | LOG QUERY | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"> </span><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">water.</span><table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2818 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-14T09:15:59.003Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:26:32.909Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:43:36.442Z"}] | 9 | 123 | 14 | 11/2/2021 9:44:16 AM | 173 | 14 | ||||||||||||||||||||||
| 3271 | 4/14/2021 9:12:45 AM | 4/14/2021 9:12:48 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-14T09:12:47.870Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 3274 | 4/14/2021 9:04:01 AM | 11/2/2021 9:42:57 AM | WATER QUERY - 6 MONTH POLICY | Consumer querying high consumption of water(6 month policy), Kindly investigate and resolve. | 27 | 3 | 2817 | 14 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T09:00:01.545Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-08-05T09:17:32.059Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:36:14.542Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:42:57.952Z"}] | 1 | 101 | 13 | 11/2/2021 9:42:57 AM | 14 | 13 | ||||||||||||||||||||||
| 3273 | 4/14/2021 8:46:34 AM | 4/12/2022 9:47:18 AM | WATER QUERY - 6 MONTH POLICY | High water consumption(6 month policy) being queried. Kindly investigate and resolve.<div><br></div><div><br></div><br/><b>Journal Number</b>: [709334] | 24 | 3 | 2816 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T08:42:35.274Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T11:09:24.557Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:42:35.762Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 3272 | 4/14/2021 8:40:31 AM | 2/24/2022 10:34:50 AM | water query | water query <div><br></div><div>over read to be done </div><div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 2815 | 26 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-14T08:40:33.218Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T08:04:38.141Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T08:19:00.546Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:41:56.613Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T09:30:29.491Z"}] | 1 | 111 | 214 | 2/24/2022 10:34:50 AM | 26 | 214 | ||||||||||||||||||||||
| 3269 | 4/14/2021 8:30:18 AM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2814 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-14T08:26:18.494Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:40:27.546Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3268 | 4/14/2021 8:26:32 AM | 11/2/2021 9:39:54 AM | LATE TERMINATION QUERY | Consumer deceased,documents submitted. Executor requested cancellation of debit order also. kindly investigate and resolve | 27 | 3 | 2813 | 14 | 2 | 23 | 77 | 108 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T08:22:32.602Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:23:57.364Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T09:43:23.776Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:39:54.823Z"}] | 1 | 50 | 13 | 11/2/2021 9:39:54 AM | 14 | 13 | ||||||||||||||||||||||
| 3267 | 4/14/2021 8:12:57 AM | 4/14/2021 8:13:00 AM | 2 | 2812 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-14T08:12:59.350Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 3266 | 4/14/2021 7:48:19 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>-UNREAD PERIOD DOES NOT QUALIFY FOR POLICY </div> | 27 | 3 | 2811 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-14T07:44:19.739Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:20:04.589Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:39:17.432Z"}] | 1 | 101 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | ||||||||||||||||||||||
| 3264 | 4/14/2021 7:25:40 AM | 4/8/2023 11:56:40 AM | WATER QUERY | WATER QUERY<br/><b>Journal Number</b>: [709359]<br/><b>Journal Amount</b>: [-R5,894.38] | 27 | 3 | 2810 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-14T07:21:41.212Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T08:02:22.379Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T08:02:56.728Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:38:34.083Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:38:58.211Z"}] | 1 | 101 | 13 | 4/8/2023 11:56:34 AM | 3 | 3 | ||||||||||||||||||||||
| 3265 | 4/14/2021 7:24:36 AM | 11/2/2021 9:37:33 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2809 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T07:20:37.374Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:30:55.745Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:37:05.750Z"}] | 9 | 123 | 14 | 11/2/2021 9:37:33 AM | 14 | 14 |