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3277
LatestTicket
CreatedAt
4/14/2021 9:43:06 AM
UpdatedAt
3/10/2023 7:13:27 AM
Subject
Transfer water meter and reversal
Description
<p class="MsoNormal">Transfer of water meter from 10351539 to 10350723 and reversal of refuse and fire&nbsp;as they are charging on account number 10350723.&nbsp;<o:p></o:p><span style="font-family: Calibri, sans-serif; font-size: 12pt;">Water, refuse and fire</span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><br></span></p><p class="MsoNormal"><b><u>QRC RESPONSE:</u></b>&nbsp;Meter transfer request sent to billing department.&nbsp; Adjustment of services on account 10351539 is in the process at QRC<span style="font-family: Calibri, sans-serif; font-size: 12pt;"><br></span></p><p class="MsoNormal">WAITING FOR RESPONSE.</p><p class="MsoNormal"><b><u>QRC RESPONSE: </u></b>Follow up on meter transfer request sent to Billing department in order for QRC to reverse the charges the meter needs to be transferred. 10/03/2023</p><p class="MsoNormal"><br></p> <span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-font-family: Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language: EN-ZA;mso-bidi-language:AR-SA">&nbsp;</span>
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23
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3
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Account
2819
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4
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2
Department
1
QueryType
1
SubQueryType
58
Escalation
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1441
History
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