Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3305 | 4/15/2021 8:50:38 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 4 | 3 | 2841 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-15T08:50:39.911Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T10:00:54.937Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:56:19.100Z"}] | 1 | 50 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | ||||||||||||||||||||||
| 3303 | 4/15/2021 8:45:13 AM | 4/15/2021 8:49:16 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING BEING BILLED 280KL FOR A PERIOD OF 3 MONTHS IN JULY 2020. KINDLY INVESTIGATE AND RESOLVE. | 4 | 3 | 2840 | 14 | 2 | 23 | 1 | 67 | 1457 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T08:41:12.600Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T08:44:32.081Z"}] | 1 | 67 | 4/15/2021 8:49:16 AM | 14 | 14 | ||||||||||||||||||||||
| 3304 | 4/15/2021 8:44:54 AM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2839 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-15T08:44:56.303Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:55:17.711Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-04-12T07:52:28.838Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-04-25T11:31:26.843Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-04-25T11:31:47.314Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T19:47:07.254Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3302 | 4/15/2021 8:39:44 AM | 11/5/2021 12:39:45 PM | 100% LEAK CREDIT JOURNAL PROCESSED | 100% LEAK CREDIT JOURNAL PROCESSED<br/><b>Journal Number</b>: [663717]<br/><b>Journal Amount</b>: [-R13,248.90] | 27 | 3 | 2838 | 12 | 2 | 23 | 1 | 69 | 1454 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-15T08:39:46.055Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T09:48:38.494Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:54:22.355Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-05T08:45:59.858Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-05T12:37:37.392Z"}] | 1 | 96 | 3 | 11/5/2021 12:39:45 PM | 12 | 3 | |||||||||||||||||||||
| 3301 | 4/15/2021 8:21:31 AM | 9/5/2022 12:43:37 PM | water query | account was over charged for water and there no links<br> | 23 | 3 | 2837 | 2 | 26 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T08:17:31.358Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:52:56.342Z"}] | 1 | 101 | 14 | 26 | |||||||||||||||||||||||||
| 3299 | 4/15/2021 8:08:46 AM | 2/8/2022 12:34:55 PM | HIGH CONSUMPTION WATER | CONSUMER QUERYING HIGH CONSUMPTION OF WATER FOR PERIOD MARCH - JULY 2020. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 2836 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T08:04:46.128Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-10T07:48:29.122Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T09:54:37.727Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:51:53.711Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-08T12:34:56.286Z"}] | 1 | 111 | 13 | 2/8/2022 12:34:55 PM | 14 | 13 | ||||||||||||||||||||||
| 3298 | 4/15/2021 8:07:11 AM | 2/24/2022 10:34:50 AM | water query | high water consumption<div>Journal Done</div> | 27 | 3 | 2835 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-15T08:07:12.874Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:07:10.609Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:53:05.435Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:54:30.372Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | ||||||||||||||||||||||
| 868 | 4/15/2021 7:52:17 AM | 11/2/2021 9:51:24 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1079 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T07:48:17.557Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:50:53.964Z"}] | 9 | 123 | 14 | 11/2/2021 9:51:24 AM | 14 | 14 | ||||||||||||||||||||||
| 3296 | 4/15/2021 7:50:07 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 27 | 3 | 2834 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-15T07:50:11.947Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T10:06:14.873Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:50:27.223Z"}] | 1 | 101 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | ||||||||||||||||||||||
| 3295 | 4/15/2021 7:48:10 AM | 4/15/2021 7:48:13 AM | 2 | 2833 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-15T07:48:12.497Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 3293 | 4/15/2021 7:31:14 AM | 10/30/2021 10:11:22 AM | PROPERTY SOLD,REFUND REQUEST | PROPERTY SOLD BY CONSUMER AND REFUND BEING REQUESTED BY CONSUMER. KINDLY INVESTIGATE AND RESOLVE,<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="547" style="border-collapse: collapse;width:410pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="547" style="height:15.0pt;width:410pt">Refund processed on the 27 May 2021</td></tr></tbody></table></div> | 27 | 3 | 2832 | 14 | 2 | 23 | 77 | 61 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T07:27:15.194Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-27T13:56:19.625Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-28T09:30:52.987Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:11:22.948Z"}] | 77 | 61 | 10/30/2021 10:11:22 AM | 14 | 13 | |||||||||||||||||||||||
| 3292 | 4/15/2021 7:22:40 AM | 11/17/2021 10:43:50 AM | REFUND REQUEST | PROPERTY SOLD AND REFUND REQUESTED BY CONSUMER.KINDLY INVESTIGATE AND RESOLVE. | 4 | 3 | 2831 | 14 | 2 | 23 | 77 | 61 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T07:18:39.677Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-15T07:20:06.573Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T09:17:50.759Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T09:18:29.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:48:52.339Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-17T10:43:50.128Z"}] | 93 | 56 | 13 | 11/17/2021 10:43:50 AM | 14 | 13 | ||||||||||||||||||||||
| 3291 | 4/15/2021 7:20:57 AM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2830 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-15T07:20:59.527Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:48:01.136Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:49:58.848Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3288 | 4/14/2021 12:10:13 PM | 11/2/2021 9:47:28 AM | high water consumption | consumer is querying the high water consumption. kindly investigate and resolve. | 27 | 3 | 2829 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T12:06:13.613Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T10:19:27.227Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:47:29.320Z"}] | 1 | 96 | 13 | 11/2/2021 9:47:28 AM | 14 | 13 | ||||||||||||||||||||||
| 3287 | 4/14/2021 11:24:01 AM | 4/14/2021 11:24:03 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-14T11:24:03.686Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 3287 | 4/14/2021 11:23:47 AM | 4/14/2021 11:23:48 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 3287 | 4/14/2021 11:20:14 AM | 4/14/2021 11:23:58 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-14T11:20:17.014Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-14T11:23:56.126Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-14T11:23:58.166Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 3286 | 4/14/2021 11:11:40 AM | 4/14/2021 11:11:43 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-14T11:11:42.722Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 3285 | 4/14/2021 11:10:02 AM | 11/2/2021 9:47:01 AM | HIGH WATER CONSUMPTION | Consumer querying the high consumption of water. Kindly investigate and resolve. | 4 | 3 | 2827 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T11:06:03.482Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T11:07:35.775Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-14T11:08:49.247Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T11:10:35.882Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:47:01.453Z"}] | 1 | 101 | 13 | 11/2/2021 9:47:01 AM | 14 | 13 | ||||||||||||||||||||||
| 3284 | 4/14/2021 10:56:33 AM | 4/14/2021 10:56:35 AM | 2 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-14T10:52:33.505Z"}] | 25 |