Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3626 | 4/28/2021 9:04:21 AM | 10/15/2022 9:04:40 AM | WATER QUERY | HIGH WATER CONSUMPTION<div><br></div><div>Query Resolved May 2022 with a leak rebate</div> | 27 | 3 | 3088 | 15 | 2 | 23 | 1 | 96 | 1622 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T09:04:10.023Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T09:05:19.889Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-20T06:28:18.828Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:50:35.168Z"}] | 1 | 101 | 14 | 10/15/2022 9:04:40 AM | 3 | 3 | |||||||||||||||||||||
| 3625 | 4/28/2021 9:03:20 AM | 1/11/2023 1:06:32 PM | High consumption | Kindly assess a high consumption for the period 2021/02 <div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Account qualifies for six months policy 202102 billing period</div><br/><b>Journal Number</b>: [496851] | 24 | 3 | 3087 | 15 | 4 | 23 | 1 | 67 | 1624 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T09:03:09.904Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T09:15:32.111Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:49:55.403Z"}] | 1 | 101 | 14 | 4 | |||||||||||||||||||||||
| 3624 | 4/28/2021 9:02:30 AM | 5/30/2023 10:15:38 AM | 4 | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-28T09:02:18.498Z"}] | 5/30/2023 10:15:37 AM | 3 | 3 | |||||||||||||||||||||||||||||||||
| 3623 | 4/28/2021 8:57:14 AM | 10/15/2022 9:05:40 AM | WATER CONSUMPTION 6 MONTH POLICY | HIGH WATER CONSUMPTION<div><br></div><div>Query Resolved May 2022 with a leak rebate</div> | 27 | 3 | 3085 | 15 | 2 | 23 | 1 | 67 | 1620 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:57:10.865Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:58:18.820Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:49:10.172Z"}] | 1 | 101 | 14 | 10/15/2022 9:05:40 AM | 3 | 3 | |||||||||||||||||||||
| 3622 | 4/28/2021 8:53:23 AM | 2/13/2022 10:27:30 AM | High consumption | Kindly assess high consumption for this account. | 27 | 3 | 3084 | 74 | 4 | 23 | 1 | 67 | 1618 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:53:12.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:48:04.197Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:27:27.999Z"}] | 1 | 101 | 13 | 2/13/2022 10:27:30 AM | 172 | 13 | |||||||||||||||||||||
| 3618 | 4/28/2021 8:44:41 AM | 4/28/2021 8:44:44 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-28T08:44:30.118Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 3620 | 4/28/2021 8:44:37 AM | 11/22/2021 6:47:10 AM | HIGH WATER CONSUMPTION | duplicate query | 27 | 3 | 3083 | 14 | 2 | 23 | 1 | 67 | 1617 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:44:26.023Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:45:18.384Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:46:30.979Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:16:17.815Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:47:09.744Z"}] | 1 | 50 | 17 | 11/22/2021 6:47:10 AM | 14 | 17 | |||||||||||||||||||||
| 3619 | 4/28/2021 8:44:02 AM | 10/13/2021 11:19:41 AM | 6 Months Policy | Kindly asses a Six Months Policy for the period 201608-201912 | 27 | 3 | 3081 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:43:50.930Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T11:16:51.981Z"}] | 1 | 101 | 17 | 10/13/2021 11:19:41 AM | 172 | 17 | ||||||||||||||||||||||
| 3616 | 4/28/2021 8:36:07 AM | 3/17/2022 7:48:23 AM | ELECTRICITY QUERY | ELECTRICITY CHARGE NOT SUPPOSED TO BE CHARGED BECAUSE ITS A PREPAID METER<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div><br></div><div>Journal processed and and approved. Query resolved.</div> | 27 | 3 | 3080 | 14 | 2 | 23 | 2 | 102 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:35:55.287Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:39:46.860Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:30:01.305Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:45:35.543Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:25:05.319Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-17T07:48:23.429Z"}] | 2 | 103 | 214 | 3/17/2022 7:48:23 AM | 14 | 214 | ||||||||||||||||||||||
| 3614 | 4/28/2021 8:32:01 AM | 2/16/2022 8:52:23 AM | 6 Months policy | Kindly assess a Six Months Policy for the period 202003-202007<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR A SIX MONTHS POLICY ADJUSTMENT</div> | 27 | 3 | 3078 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:31:50.516Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:38:21.260Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:44:20.283Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T08:51:20.672Z"}] | 1 | 101 | 15 | 2/16/2022 8:52:23 AM | 124029 | 172 | 15 | |||||||||||||||||||||
| 3615 | 4/28/2021 8:29:39 AM | 10/13/2022 6:30:31 AM | WATER QUERY | WATER QUERY<div><br></div><div>query resolved under query ref 41894. journal credit processed for R80305.22 - will reflect on the October 2022 account</div> | 27 | 3 | 3079 | 15 | 3 | 23 | 1 | 67 | 1614 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T08:29:41.165Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T08:30:48.486Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T08:31:48.635Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:43:31.540Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-28T07:10:23.421Z"}] | 1 | 101 | 14 | 10/13/2022 6:30:31 AM | 2 | 2 | |||||||||||||||||||||
| 3606 | 4/28/2021 8:27:34 AM | 5/17/2022 8:51:08 AM | high water consumption | high water consumption | 30 | 3 | 3077 | 2 | 23 | 1 | 67 | 1612 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T08:31:54.398Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T08:33:55.617Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T09:25:27.458Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:42:35.041Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3614 | 4/28/2021 8:25:56 AM | 7/21/2021 12:19:58 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3078 | 13 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:25:46.329Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:38:35.161Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:20:10.161Z"}] | 1 | 44 | 7/21/2021 12:19:58 PM | 13 | 14 | |||||||||||||||||||||||
| 3613 | 4/28/2021 8:23:01 AM | 11/22/2021 6:35:34 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3076 | 14 | 2 | 23 | 1 | 67 | 1608 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:22:49.691Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:25:28.410Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:25:57.084Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:34:48.184Z"}] | 9 | 123 | 14 | 11/22/2021 6:35:34 AM | 14 | 14 | |||||||||||||||||||||
| 3612 | 4/28/2021 8:15:57 AM | 11/22/2021 6:34:21 AM | Leak credit | Kindly assess a leak credit for the period 202103 | 30 | 3 | 3075 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:15:46.278Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:34:13.259Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3611 | 4/28/2021 8:08:24 AM | 11/22/2022 9:20:34 AM | Leak Cedit | Kindly assess a leak from the period 202103-202004<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> There is no leak letter attached to assess the account for a leak credit, kindly log a new query by attaching the repair letter, stating the repair date.</div> | 27 | 3 | 3074 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T08:08:13.699Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:33:40.655Z"}] | 1 | 96 | 14 | 11/22/2022 9:20:34 AM | 140105 | 8 | 8 | |||||||||||||||||||||
| 3610 | 4/28/2021 8:07:23 AM | 10/8/2022 10:41:42 AM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER RESENT. | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER<div>LEAK CREDIT APPLIED 04/2022<br><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div></div> | 27 | 3 | 3073 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T08:07:25.559Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T09:36:04.650Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:33:06.607Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-23T13:08:28.478Z"},{"op":"R","uid":"14","un":"asandag","dt":"2022-03-25T10:38:03.905Z"}] | 1 | 96 | 201 | 10/8/2022 10:41:42 AM | 126377 | 12 | 12 | |||||||||||||||||||||
| 3609 | 4/28/2021 8:07:04 AM | 2/24/2022 10:34:50 AM | electricity query | electricty query | 30 | 3 | 3072 | 2 | 23 | 77 | 101 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-28T08:11:13.577Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T07:45:30.246Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:32:22.984Z"}] | 2 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3607 | 4/28/2021 7:57:45 AM | 8/18/2022 11:03:00 AM | Six months policy | Please assess account for six months policy for period 2016/04-2018/02 and 2018/02-2020/03<br/><b>Journal Number</b>: [931394] | 24 | 3 | 3071 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-28T08:01:54.436Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:31:47.670Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T05:22:36.921Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T05:31:56.196Z"}] | 1 | 101 | 14 | 129254 | 11 | ||||||||||||||||||||||||
| 3606 | 4/28/2021 7:51:05 AM | 4/28/2021 7:51:07 AM | 2 | 3077 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T07:55:14.683Z"}] | 20 |