Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3784 | 5/3/2021 1:01:07 PM | 5/19/2022 7:51:12 AM | WATER INTERIM CHARGES | CONSUMER IS DEEPLY CONCERNED ABOUT BEING BILLED INTERIMS ON HIS ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3216 | 2 | 23 | 1 | 67 | 1744 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T13:00:52.214Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:58:27.906Z"}] | 1 | 50 | 14 | 14 | ||||||||||||||||||||||||
| 2220 | 5/3/2021 12:54:46 PM | 5/3/2021 12:54:49 PM | 2 | 2015 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-03T12:54:31.808Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 3783 | 5/3/2021 12:52:31 PM | 11/12/2021 8:55:36 AM | leak cr journal done 201910 period | leak cr journal done 201910 period<br><b>Journal Number</b>: [507358]<div><br></div><div><b>RESPONSE QRC</b>: Leak CR, Journal {507358}Authorized.</div> | 27 | 3 | 3215 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-03T12:52:16.676Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T09:52:55.256Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:29:59.586Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:48:51.246Z"}] | 1 | 96 | 230 | 11/12/2021 8:55:36 AM | 172 | 230 | ||||||||||||||||||||||
| 3778 | 5/3/2021 12:24:44 PM | 3/28/2022 6:33:19 AM | credit interest | rev interst<br/><b>Journal Number</b>: [507201]<br/><b>Journal Amount</b>: [-R6,055.70] | 27 | 3 | 3214 | 3 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-03T12:24:46.462Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-22T12:41:56.847Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-22T13:15:31.118Z"}] | 12 | 108 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 3777 | 5/3/2021 10:45:11 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 27 | 3 | 3213 | 18 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:44:59.740Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:46:54.068Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:31:15.278Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:56:45.857Z"}] | 6 | 122 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3776 | 5/3/2021 10:33:30 AM | 11/20/2022 8:40:55 AM | WATER QUERY | WATER QUERY<div><br></div><div>UNREAD PERIOD DOES NOT QUALIFY FOR POLICY, CONSUMER TO SUBMIT PLUMBERS LETTER IF THERE WAS A LEAK FIXED</div><div><br></div><div>Requested meter inspection for H/C and meter reading audit and verification.</div><div>Waterworks reported they found that meter 170675637 reading 2484 on the 05/07/2022 serves flat number 1 and not number 9, number 9`s meter is CSKA5415 reading 3876.</div><div>Meter information referred to Billing for updating - 16.10.2022</div><div><br></div><div>QRC RESPONSE: Possible leak billed @ 202006, high water consumption over 71 days for asses high amount billed out.</div><div>Will phone consumer and ask for plumbers letter if any leaks were repaired..</div><div>Consumer does not qualify for 6 month policy.</div> | 5 | 3 | 3212 | 2 | 1 | 1 | 67 | 1741 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:33:15.299Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:34:05.405Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:55:49.184Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:30:01.343Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:40:14.994Z"}] | 1 | 112 | 13 | 139844 | 10 | |||||||||||||||||||||||
| 3767 | 5/3/2021 10:33:05 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1739 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-03T10:33:07.563Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:53:13.292Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3775 | 5/3/2021 10:27:43 AM | 5/19/2022 7:51:12 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<br/><b>Journal Amount</b>: [-R17,544.03] | 27 | 3 | 3211 | 16 | 2 | 23 | 1 | 67 | 1738 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T10:27:29.841Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-04T09:40:06.426Z"}] | 1 | 67 | 5/19/2022 7:51:12 AM | 16 | 3 | ||||||||||||||||||||||
| 3774 | 5/3/2021 10:23:55 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 27 | 3 | 3210 | 18 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:23:40.703Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:24:16.951Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:24:25.471Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T10:25:18.120Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:09:52.287Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:11:15.723Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:51:48.762Z"}] | 6 | 122 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3773 | 5/3/2021 10:14:29 AM | 5/19/2022 7:51:12 AM | LATE TERMINATION QUERY AND REFUND | CONSUMER STATES PROPERTY WAS SOLD AND TRANSFERRED IN NOVEMBER 2019,WITH CREDIT DUE OF R1071.50. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3209 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T10:14:14.600Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:50:47.951Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3772 | 5/3/2021 10:08:11 AM | 5/19/2022 7:51:12 AM | LATE TERMINATION AND REFUND DUE | CONSUMER STATES PROPERTY WAS SOLD AND TRANSFERRED IN NOVEMBER 2019 WITH CREDIT OF R1089.37. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3208 | 16 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T10:07:57.004Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:49:27.221Z"}] | 6 | 122 | 14 | 5/19/2022 7:51:12 AM | 16 | 14 | ||||||||||||||||||||||
| 3771 | 5/3/2021 10:01:29 AM | 11/22/2021 9:48:53 AM | LATE TERMINATION QUERY AND REFUND | CONSUMER STATES PROPERTY WAS SOLD AND TRANSFERRED IN NOVEMBER 2019,CREDIT OF R336.12 DUE.<br/><b>Journal Number</b>: [884422] | 24 | 3 | 3207 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T10:01:14.575Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-18T08:55:25.336Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:16:25.843Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:48:18.413Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3770 | 5/3/2021 9:56:55 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 27 | 3 | 3206 | 18 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T09:56:43.936Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T09:57:54.068Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:23:06.084Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:47:20.015Z"}] | 6 | 122 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3769 | 5/3/2021 9:46:44 AM | 5/19/2022 7:51:12 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3205 | 16 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T09:46:29.799Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:46:06.888Z"}] | 9 | 123 | 14 | 5/19/2022 7:51:12 AM | 16 | 14 | ||||||||||||||||||||||
| 3768 | 5/3/2021 9:43:35 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3204 | 18 | 2 | 23 | 1 | 67 | 1737 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T09:43:20.665Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T09:44:39.192Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:43:22.179Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3766 | 5/3/2021 9:32:15 AM | 5/3/2021 9:32:17 AM | 2 | 3203 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T09:32:00.326Z"}] | 16 | |||||||||||||||||||||||||||||||||||
| 1441 | 5/3/2021 9:31:13 AM | 5/3/2021 9:31:15 AM | 2 | 1420 | [{"op":"R","uid":"175","un":"zukiswat","dt":"2021-05-03T09:31:15.107Z"}] | 175 | |||||||||||||||||||||||||||||||||||
| 3766 | 5/3/2021 9:27:32 AM | 5/19/2022 7:51:12 AM | LATE TERMINATION AND REFUND | CONSUMER STATES THAT THE PROPERTY WAS SOLD AND TRANSFERRED IN NOVEMBER 2019 WITH A CREDIT OF R33 153.63 DUE. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3203 | 16 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T09:27:18.017Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T09:31:17.486Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:42:02.250Z"}] | 6 | 122 | 14 | 5/19/2022 7:51:12 AM | 16 | 14 | ||||||||||||||||||||||
| 3765 | 5/3/2021 9:25:17 AM | 2/25/2023 8:44:52 AM | DOG TAX QUERY | CONSUMER HAS NO DOGS ON ACCOUNT. SHANAAZ TO ASSIST WITH INVESTIGATION<div><br></div><div>2021-07-13 -- Sent to Shanaaz for site investigation<br></div><div><br></div><div>2021-08-24 - Followed up on investigation<br></div><div><br></div><div><br></div><br/><b>Journal Number</b>: [740 133] | 27 | 3 | 3202 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-03T09:29:20.676Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-03T09:38:38.151Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-06T06:40:23.548Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T09:18:05.529Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T18:59:17.793Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-13T07:14:09.682Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-13T07:58:21.263Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:20:32.072Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:54:00.329Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-29T10:22:08.881Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:30:31.637Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:40:18.194Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T09:30:30.516Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-10T13:19:28.749Z"}] | 11 | 72 | 5 | 2/25/2023 8:44:52 AM | 6 | 6 | ||||||||||||||||||||||
| 3764 | 5/3/2021 9:05:20 AM | 5/18/2022 9:23:49 AM | WATER LEAK | ACCOUNT TO BE ADJUSTED | 27 | 3 | 3201 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-03T09:05:05.910Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:38:34.492Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-15T06:55:00.100Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-18T09:23:31.849Z"}] | 1 | 96 | 4 | 5/18/2022 9:23:49 AM | 11 | 4 |