Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
39590 2/18/2023 8:30:10 AM 2/18/2023 8:30:19 AM CHANGE OF OWNERSHIP QUERY Dear sir<div><br></div><div>Please be advised that there was a change of ownership of Erf 11769, East London from Eleni Dinodimos Trust to Peter Harvey Family Trust on 4 May 2022. Please see documents attached that were previously sent to you at the time. While the new owner has been billed the rates and taxes from the date of transfer, the water and electricity is still being charged to my account. Please can you urgently see to it that my account is closed as soon as possible and that the credit balance available at the time of sale, is refunded to me, the seller. Please also redirect all charges on the account from date of sale to the new owner, as you did for the rates part.</div><div><br></div><div>The Banking details for the refund are as follows:&nbsp;</div><div>Name : Eleni Dinodimos Trust&nbsp;</div><div>Bank : Standard Bank&nbsp;</div><div>Branch name : East London&nbsp;</div><div>Branch Code : 21&nbsp;</div><div>Account Number :28 132 0926</div> 6 3 30985 18 5 2 23 6 122 18 18
33960 2/18/2023 7:54:53 AM 2/18/2023 7:55:01 AM LATE TERMINATION QUERY Good Day,<div>YANMA INVESTMENT(Pty)LTD: ACCOUNT Nr:10181723</div><div>This property registered in the name of Yanma Investments(Pty)Ltd,had been sold .The transfer of the property into the new owners name had been effected on 30 April 2022.I had to do a prepayment on the services account via transfer Attorneys:Drake Flemming.I am enquiring to find out what credit amount is left in the account.I also notice on the account that a deposit of R156.00 was paid.</div><div>On the same account number a credit amount of R1537,99 is reflected in the name of CF Van Der Vyver.Please refund this money into ME van der Vyver;Absa Bank;Account Nr:40-6586-0415.</div><div>Please confirm that you received the email,and also report progress.</div><div>Yours faithfully</div><div><br></div><div>CF Van Der Vyver</div> 6 3 28806 18 5 2 23 6 122 18 18
39589 2/18/2023 7:45:37 AM 3/12/2023 6:36:24 AM CHANGE OF OWNERSHIP QUERY Good evening Mam/Sir<div>Please could the attached municipal account be closed.</div><div>Transfer of property attached as well.</div><div>We were issued with a Tax Clearance certificate as well.</div><div><br></div><div>R 2 186.71 was also paid on 4/5 22</div><div>R 2 264.92 was paid on 6/6/22</div><div>R 105.89 was paid on 4/9/22</div><div><br></div><div>Please close our account, see what is our refund and please confirm what else you could need, so that we can forward it to you.</div><div><br></div><div>Please forward latest accounts to new owner.</div><div><br></div><div>Thanking you kindly.</div><div><br></div><div>KR</div><div>W L Muller /A Muller</div><div><br></div><div>QRC RESPONSE:&nbsp;</div><div>Duplicate Query Closed. Resolved under active ref #91692</div> 27 3 30983 18 5 2 23 6 122 3/12/2023 6:36:24 AM 143933 3 18 3
39588 2/18/2023 7:06:09 AM 2/18/2023 7:06:19 AM CHANGE OF OWNERSHIP QUERY Good Day,<div><br></div><div>Please could someone assist with our BCM Account. We had a huge credit on our account in June. This is also the last month we should have any billing for the property as it has been sold and we are no longer the owners.</div><div><br></div><div>The new owner did the transfer and has all the paperwork, yet we are still being charged for rates etc ?</div><div><br></div><div>Please advise on what we need to do to rectify this and get our credit paid back to us.</div><div><br></div><div>Thank you</div><div>Kind Regards</div><div>Carla Smith</div> 6 3 30982 18 5 2 23 6 122 18 18
39586 2/18/2023 6:58:55 AM 4/2/2023 11:11:54 AM WATER LEAK QUERY Good day<div><br></div><div>Thank you for assisting with the allocation of payments.</div><div><br></div><div>Unfortunately the matter relating to the leak has not been attended to per current outstanding balance, could I please get an update?</div><div><br></div><div>Regards,</div><div>Zimasa</div><div><br></div><div>Note: This query is closed as two queries were opened under the same account number. Kindly refer to query ref#92550</div> 27 3 30980 18 17 2 23 1 96 4/2/2023 11:11:52 AM 214 18 214
1068270 39587 2/18/2023 6:58:48 AM 2/18/2023 6:58:49 AM IVR call: balance Received call for balance for account 10048170 undefined 7 2 16442 78
1068251 39585 2/18/2023 6:38:28 AM 2/18/2023 6:38:29 AM IVR call: balance Received call for balance for account 10421628 undefined 7 2 12800 78
39583 2/18/2023 6:30:13 AM 2/18/2023 6:30:24 AM REFUSE QUERY Good day all,<div><br></div><div>I logged this query on the BCMM query portal on 16 September 2022 but it has still not been attended to. Please advise who I may contact for assistance?</div><div><br></div><div><br></div><div>The attached letter from our property management agent, Trafalgar, refers.</div><div><br></div><div>Kindly assist with reversing the backdated refuse charge of R1216.01 for 2020/2021 on account 10354150.&nbsp;&nbsp;</div><div><br></div><div>As you will see on the attached Jan 2021 statement, the complex refuse was previously charged in bulk to the Home Owners Association account 10019802, which each of the 14 Home Owners paid to Trafalgar, who in turn paid it over to BCMM.</div><div>(R4256.04 for 14 townhouses = R304.00 per homeowner).</div><div><br></div><div>The backdated refuse charge has already been reversed off some of the Home Owner’s accounts, but we are still waiting for it to be reversed off our account 10354150.</div> 6 3 30979 18 5 2 23 4 50 18 18
1068218 39584 2/18/2023 6:29:55 AM 2/18/2023 6:30:20 AM IVR call: statement Received call for statement for account 20199636 sent message: 35640 8 2 30976 79
1068215 39582 2/18/2023 6:28:33 AM 2/18/2023 6:28:34 AM IVR call: balance Received call for balance for account 20199636 undefined 7 2 30976 78
1068195 39581 2/18/2023 6:20:06 AM 2/18/2023 6:20:32 AM IVR call: statement Received call for statement for account 10108347 sent message: 35637 8 2 9124 79
1068194 39580 2/18/2023 6:18:17 AM 2/18/2023 6:18:18 AM IVR call: balance Received call for balance for account 10288937 undefined 7 2 20268 78
1068190 39579 2/18/2023 6:16:35 AM 2/18/2023 6:16:36 AM IVR call: balance Received call for balance for account 10244434 undefined 7 2 6390 78
1068187 39578 2/18/2023 6:14:52 AM 2/18/2023 6:14:53 AM IVR call:? Received call for ? for account 10288937 20268
1068184 39577 2/18/2023 6:14:02 AM 2/18/2023 6:14:03 AM IVR call: balance Received call for balance for account 10288937 undefined 7 2 20268 78
18474 2/18/2023 5:41:01 AM 3/12/2023 7:30:20 AM Account blocked Account blocked can't buy electricity, yet waiting on a dispute query to be resolved and have paid R6000 on the 15/2/2023 which has not until been recorded. Plesee check to record the R6000 ASAP in order to unblock account so we may purchase electricity<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#80862</div> 27 3 17973 5 2 23 2 50 3/12/2023 7:30:19 AM 214 1194 214
1068141 39576 2/18/2023 5:25:44 AM 2/18/2023 5:25:45 AM IVR call: balance Received call for balance for account 10281650 undefined 7 2 17657 78
1068138 39575 2/18/2023 5:24:02 AM 2/18/2023 5:24:03 AM IVR call: balance Received call for balance for account 10436797 undefined 7 2 30978 78
1068137 39574 2/18/2023 5:20:22 AM 2/18/2023 5:20:46 AM IVR call: statement Received call for statement for account 10108347 sent message: 35634 8 2 9124 79
1068112 39573 2/18/2023 4:15:45 AM 2/18/2023 4:15:46 AM IVR call: balance Received call for balance for account 10410922 undefined 7 2 8428 78