Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4128 | 5/13/2021 9:51:10 AM | 5/19/2022 7:51:12 AM | WATER INTERIMS CHARGED | CONSUMER CHARGED INTERIMS FOR WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3504 | 2 | 23 | 1 | 47 | 2079 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:55:00.270Z"}] | 1 | 47 | 16 | ||||||||||||||||||||||||||
| 4128 | 5/13/2021 9:49:13 AM | 5/19/2022 7:51:12 AM | REFUSE NOT CHARGED | REFUSE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3504 | 2 | 23 | 4 | 58 | 2078 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:53:10.720Z"}] | 4 | 58 | 16 | ||||||||||||||||||||||||||
| 4127 | 5/13/2021 9:47:00 AM | 11/6/2022 8:50:00 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information.</div><div>New query logged by consumer under reference #78645 in explanation of query with plumbers letter dated Jan 2021 uploaded</div> | 27 | 3 | 3503 | 12 | 2 | 23 | 1 | 67 | 2077 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:46:38.773Z"}] | 1 | 67 | 11/6/2022 8:50:00 AM | 134520 | 3 | 3 | |||||||||||||||||||||
| 4128 | 5/13/2021 9:46:53 AM | 2/26/2023 8:37:14 AM | SEWERAGE NOT CHARGED | SEWERAGE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3504 | 5 | 2 | 23 | 93 | 58 | 2076 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:50:43.096Z"}] | 93 | 58 | 12 | ||||||||||||||||||||||||
| 4126 | 5/13/2021 9:42:38 AM | 5/19/2022 7:51:12 AM | REFUSE NOT CHARGED | CONSUMER NOT CHARGED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3502 | 2 | 23 | 4 | 58 | 2075 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:46:35.232Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:39:40.758Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4126 | 5/13/2021 9:39:09 AM | 2/26/2023 8:13:28 AM | SEWERAGE NOT BILLED | CONSUMER NOT CHARGED SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3502 | 5 | 2 | 23 | 93 | 58 | 2073 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:42:58.959Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:39:03.196Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4123 | 5/13/2021 9:32:48 AM | 5/19/2022 7:51:12 AM | refuse not charged | consumer not charged for refuse, kindly investigate and resolve. | 30 | 3 | 3499 | 2 | 23 | 4 | 58 | 2070 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:36:48.713Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:38:19.313Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4125 | 5/13/2021 9:31:43 AM | 2/25/2023 10:12:01 AM | WATER QUERY | WATER QUERY.<div>QRC Response :DATE 25/02/2023</div><div>Six months policy applied for 08/2019 period</div><div>Consumer to submit Plumbers report for high consumption period .<br><div><br></div></div> | 30 | 3 | 3501 | 15 | 3 | 23 | 1 | 67 | 2069 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:31:22.887Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:37:37.768Z"}] | 1 | 101 | 14 | 12 | |||||||||||||||||||||||
| 4123 | 5/13/2021 9:29:01 AM | 5/19/2022 7:51:12 AM | SEWERAGE NOT BILLED | SEWERAGE NOT BILLED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3499 | 2 | 23 | 93 | 58 | 2068 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:32:52.325Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:36:56.527Z"}] | 93 | 117 | 14 | 14 | ||||||||||||||||||||||||
| 4123 | 5/13/2021 9:26:56 AM | 2/25/2023 8:45:58 AM | WATER INTERIMS CHARGED | CONSUMER CHARGED INTERIMS FOR WATER ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 25/02/2023</div><div>Reading updated account charged actual consumptions .</div> | 27 | 3 | 3499 | 4 | 2 | 23 | 1 | 47 | 2067 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:31:00.402Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:35:59.936Z"}] | 1 | 113 | 14 | 2/25/2023 8:45:57 AM | 12 | 12 | |||||||||||||||||||||
| 4122 | 5/13/2021 9:21:42 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT BILLED FOR REFUSE ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3498 | 2 | 23 | 4 | 58 | 2066 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:25:32.022Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:09:31.740Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4122 | 5/13/2021 9:19:26 AM | 2/26/2023 7:34:49 AM | SEWERAGE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3498 | 5 | 2 | 23 | 93 | 58 | 2065 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:23:15.958Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:08:52.354Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4121 | 5/13/2021 9:06:42 AM | 10/22/2022 7:15:50 AM | WATER QUERY | WATER QUERY<div>6 month 2021.10<br></div><div> <b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY DONE FOR 202111.</div><br/><b>Journal Number</b>: [806939] | 24 | 3 | 3497 | 15 | 2 | 23 | 1 | 67 | 2064 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:06:21.052Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:08:15.091Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:08:00.178Z"}] | 1 | 101 | 14 | 134518 | 6 | ||||||||||||||||||||||
| 4121 | 5/13/2021 9:05:02 AM | 5/13/2021 9:05:16 AM | 2 | 3497 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:04:47.839Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 4120 | 5/13/2021 8:58:05 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3496 | 2 | 23 | 4 | 58 | 2061 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T09:01:55.036Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:07:20.310Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4120 | 5/13/2021 8:55:53 AM | 5/19/2022 7:51:12 AM | WATER NOT BILLED | WATER NOT BILLED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3496 | 2 | 23 | 1 | 58 | 2060 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:59:49.163Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:06:44.171Z"}] | 1 | 113 | 14 | 14 | ||||||||||||||||||||||||
| 4120 | 5/13/2021 8:52:49 AM | 2/26/2023 7:26:40 AM | SEWERAGE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3496 | 5 | 2 | 23 | 93 | 58 | 2059 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:56:38.973Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:06:04.443Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4119 | 5/13/2021 8:47:50 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT BILLED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3495 | 2 | 23 | 4 | 58 | 2058 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:51:40.639Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:05:12.166Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4119 | 5/13/2021 8:45:14 AM | 5/19/2022 7:51:12 AM | WATER INTERIMS BILLED | CONSUMER BILLED INTERIMS FOR WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3495 | 2 | 23 | 1 | 47 | 2057 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:49:04.089Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:04:24.976Z"}] | 1 | 50 | 14 | 14 | ||||||||||||||||||||||||
| 4119 | 5/13/2021 8:43:01 AM | 2/26/2023 7:17:30 AM | SEWERAGE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3495 | 5 | 2 | 23 | 93 | 58 | 2056 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:47:15.332Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:03:47.074Z"}] | 93 | 117 | 14 | 12 |