Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 401226 | 4590 | 5/27/2021 10:43:11 AM | 5/27/2021 10:43:12 AM | IVR call: balance | Received call for balance for account 10059993 undefined | 3906 | 5/27/2021 10:43:12 AM | ||||||||||||||||||||||||||||||||||
| 401190 | 4589 | 5/27/2021 10:31:09 AM | 5/27/2021 10:31:10 AM | IVR call: balance | Received call for balance for account 10176124 undefined | 3905 | 5/27/2021 10:31:10 AM | ||||||||||||||||||||||||||||||||||
| 401184 | 4588 | 5/27/2021 10:26:37 AM | 5/27/2021 10:26:37 AM | IVR call:$3 | Received call for $694 for account 10279626 | 3903 | 5/27/2021 10:26:37 AM | ||||||||||||||||||||||||||||||||||
| 401178 | 4587 | 5/27/2021 10:25:38 AM | 5/27/2021 10:25:38 AM | IVR call:$2 | Received call for $693 for account 10279636 | 3904 | 5/27/2021 10:25:38 AM | ||||||||||||||||||||||||||||||||||
| 401176 | 4586 | 5/27/2021 10:24:35 AM | 5/27/2021 10:24:36 AM | IVR call: balance | Received call for balance for account 10279626 undefined | 3903 | 5/27/2021 10:24:36 AM | ||||||||||||||||||||||||||||||||||
| 401161 | 4585 | 5/27/2021 10:14:00 AM | 5/27/2021 10:14:02 AM | IVR call: balance | Received call for balance for account 20158069 undefined | 3859 | 5/27/2021 10:14:02 AM | ||||||||||||||||||||||||||||||||||
| 401157 | 4584 | 5/27/2021 10:12:28 AM | 5/27/2021 10:12:29 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 3901 | 5/27/2021 10:12:29 AM | ||||||||||||||||||||||||||||||||||
| 4581 | 5/27/2021 10:12:08 AM | 5/27/2021 10:17:16 AM | Six months policy | Please assess account for six months policy for period 2019/12-2020/08 | 30 | 3 | 3902 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T10:15:44.250Z"}] | 1 | 95 | 173 | ||||||||||||||||||||||||||
| 401154 | 4583 | 5/27/2021 10:11:34 AM | 5/27/2021 10:11:34 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 3901 | 5/27/2021 10:11:34 AM | ||||||||||||||||||||||||||||||||||
| 401152 | 4582 | 5/27/2021 10:10:49 AM | 5/27/2021 10:10:50 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 3901 | 5/27/2021 10:10:50 AM | ||||||||||||||||||||||||||||||||||
| 4580 | 5/27/2021 10:06:38 AM | 5/27/2021 10:09:20 AM | High water charge | <p class="MsoNormal"><span lang="EN-US">Please assist consumer is querying the high water consumption charged on the February 2021 account consumer is using Tank water and has closed the meter since January 2020<o:p></o:p></span></p> | 30 | 3 | 3900 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T10:10:07.278Z"}] | 1 | 67 | 173 | ||||||||||||||||||||||||||
| 401129 | 4579 | 5/27/2021 10:02:17 AM | 5/27/2021 10:02:18 AM | IVR call: balance | Received call for balance for account 10051959 undefined | 3899 | 5/27/2021 10:02:18 AM | ||||||||||||||||||||||||||||||||||
| 401118 | 4578 | 5/27/2021 9:59:13 AM | 5/27/2021 9:59:15 AM | IVR call: balance | Received call for balance for account 10174253 undefined | 3898 | 5/27/2021 9:59:15 AM | ||||||||||||||||||||||||||||||||||
| 4577 | 5/27/2021 9:57:05 AM | 2/14/2022 12:31:23 PM | High water consumption | <p class="MsoNormal"><span lang="EN-US" style="font-family:"Trebuchet MS",sans-serif; mso-ansi-language:EN-US">Firstly we wish to confirm that Mr C. West has confirmed that there is a faulty meter valve at the property; which will be replaced by BCMM shortly. We have inquired how this has and will affect water consumption at the property; we are yet to receive a response from BCMM.</span><span style="font-family: "Trebuchet MS", sans-serif;">We have experience immense difficulty with servicing the property's municipal account due to fluctuating water consumption and billing which cannot be justified. We have attended to all leaks at the property during the past few years, but the issue persists. The substantial use/wastage of water cannot be monitored accurately or justified.</span></p><p class="MsoNormal"><span style="font-family: "Trebuchet MS", sans-serif;">Journal processed and approved. Query resolved.</span></p> | 27 | 3 | 3897 | 11 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T10:00:34.220Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:21:07.784Z"}] | 1 | 112 | 214 | 2/14/2022 12:31:23 PM | 11 | 214 | ||||||||||||||||||||||
| 4576 | 5/27/2021 9:50:35 AM | 7/2/2022 10:19:27 AM | Reading incorrect | <p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Im just sending you through the water amount from what my tenants used from the last amount up untill now... </span><font face="Arial, sans-serif">They used since last month 25 of march up until the 22nd of April 12kl of water... </font><span style="font-family: Arial, sans-serif;">Not sure who I should email the difference to from last. </span></p><p class="MsoNormal"><span style="font-family: Arial, sans-serif;"><br></span></p><p class="MsoNormal"><span style="font-family: Arial, sans-serif;">account terminated.</span></p> | 27 | 3 | 3895 | 132 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:54:03.510Z"}] | 1 | 44 | 7/2/2022 10:19:27 AM | 12 | 12 | |||||||||||||||||||||||
| 4575 | 5/27/2021 9:37:17 AM | 2/23/2022 11:47:58 AM | Double charge of water interims | <p class="MsoNormal"><span lang="EN-US">Once again, an amount for an interim water charge has been charged twice-R333.83 on 23 April 2021. This is in addition to the double charge of R341.70 on 26 March 2021.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US"> </span></p> <p class="MsoNormal"><b>Please reverse these double charges</b><span lang="EN-US">, which will not been paid.<o:p></o:p></span></p> | 30 | 3 | 3893 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:40:46.021Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-23T11:47:58.549Z"}] | 1 | 44 | 20 | ||||||||||||||||||||||||||
| 4574 | 5/27/2021 9:33:40 AM | 7/2/2022 7:17:44 AM | Detail on statement of account | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Can you please advise on what "CLOSE FILE, DEF ON PMT" is for$692.</span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">Handed over recalled back to parent account.</span></font></div> | 27 | 3 | 3892 | 4 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:37:08.488Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:45:15.506Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:33:46.269Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:13:12.870Z"}] | 12 | 108 | 6/10/2022 1:27:56 PM | 5 | 12 | |||||||||||||||||||||||
| 4573 | 5/27/2021 9:26:35 AM | 2/13/2022 9:43:23 AM | Six months policy | Please assess account for six months policy for period 10074429. <div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3891 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:30:04.229Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:41:07.833Z"}] | 1 | 101 | 214 | 2/13/2022 9:43:23 AM | 7 | 214 | ||||||||||||||||||||||
| 401040 | 4572 | 5/27/2021 9:18:53 AM | 6/21/2021 12:14:46 PM | IVR call: balance | Received call for balance for account 10328856 undefined | 3889 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T12:14:45.658Z"}] | 6/21/2021 12:14:46 PM | 16 | ||||||||||||||||||||||||||||||||
| 4571 | 5/27/2021 9:18:38 AM | 5/27/2021 9:21:55 AM | Rates transfer | Rates were charged to this account number 10396781 and a journal was approved in January 2021<br/><b>Journal Amount</b>: [BJ62143804] | 25 | 3 | 3888 | 75 | 2 | 23 | 8 | 61 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:22:07.053Z"}] | 8 | 61 | 5/27/2021 9:21:55 AM | 173 | 173 |