Delete

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

4574

LatestTicket

CreatedAt

5/27/2021 9:33:40 AM

UpdatedAt

7/2/2022 7:17:44 AM

Subject

Detail on statement of account

Description

<span lang="EN-US" style="font-size:11.0pt;font-family: &quot;Calibri&quot;,sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Can you please advise&nbsp;on what "CLOSE FILE, DEF ON PMT" is for$692.</span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">Handed over recalled back to parent account.</span></font></div>

Priority

Disposition

27

ConversationType

3

Parent

Account

3892

OpenedBy

AssignedTo

4

Region

2

Department

23

QueryType

12

SubQueryType

108

Escalation

EscalationCron

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:37:08.488Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:45:15.506Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:33:46.269Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:13:12.870Z"}]

CreatedBy

UpdatedBy

Category

12

Subcategory

108

CreatedBy1

UpdatedBy1

ResolvedAt

6/10/2022 1:27:56 PM

Thread

ResolvedBy

5

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

12