Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 404340 | 4922 | 5/31/2021 9:18:57 AM | 5/31/2021 9:18:59 AM | IVR call: balance | Received call for balance for account 10383621 undefined | 7 | 2 | 4118 | 78 | 78 | 5/31/2021 9:18:59 AM | ||||||||||||||||||||||||||||||
| 4921 | 5/31/2021 9:16:46 AM | 11/14/2022 12:18:22 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: Query Closed </div><div>Internal Leak reported by Waterworks in 2019. Consumption has not dropped, which indicates leak may still be effective. Advise consumer to appoint a plumbers to track and repair existing leaks.</div> | 27 | 3 | 4117 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-31T09:16:10.948Z"}] | 1 | 67 | 11/14/2022 12:18:22 PM | 3 | 3 | |||||||||||||||||||||||
| 404339 | 4920 | 5/31/2021 9:14:20 AM | 5/31/2021 9:14:40 AM | IVR call: statement | Received call for statement for account 10280104 sent message: 17 | 8 | 2 | 4116 | 79 | 79 | 5/31/2021 9:14:40 AM | 115746 | |||||||||||||||||||||||||||||
| 4919 | 5/31/2021 9:07:20 AM | 5/31/2021 9:09:06 AM | HANDOVER REVERSAL | DATA CAPTURING OF HAND OVER ACCOUNT. | 27 | 3 | 4115 | 5 | 2 | 23 | 10 | 71 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-31T09:07:21.769Z"}] | 10 | 71 | 5/31/2021 9:09:06 AM | 5 | 173 | |||||||||||||||||||||||
| 4918 | 5/31/2021 9:04:26 AM | 7/2/2022 11:44:40 AM | Late termination | Late termination of services and a journal has been completed and pending approval.<br/><b>Journal Number</b>: [BJ71834109] | 27 | 3 | 4114 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-31T09:04:28.089Z"}] | 6 | 107 | 7/2/2022 11:44:40 AM | 12 | 12 | |||||||||||||||||||||||
| 404327 | 4915 | 5/31/2021 9:04:07 AM | 5/31/2021 9:04:57 AM | IVR call: statement | Received call for statement for account 10412027 undefined | 4112 | 5/31/2021 9:04:57 AM | ||||||||||||||||||||||||||||||||||
| 404320 | 4917 | 5/31/2021 9:02:44 AM | 5/31/2021 9:03:11 AM | IVR call: statement | Received call for statement for account 10401562 sent message: 16 | 8 | 2 | 4113 | 79 | 79 | 5/31/2021 9:03:11 AM | 115745 | |||||||||||||||||||||||||||||
| 404322 | 4916 | 5/31/2021 9:02:39 AM | 5/31/2021 9:02:40 AM | IVR call: balance | Received call for balance for account 10273838 undefined | 7 | 2 | 1092 | 78 | 78 | 5/31/2021 9:02:40 AM | ||||||||||||||||||||||||||||||
| 404321 | 4915 | 5/31/2021 9:02:37 AM | 5/31/2021 9:02:39 AM | IVR call: balance | Received call for balance for account 10412027 undefined | 7 | 2 | 4112 | 78 | 78 | 5/31/2021 9:02:39 AM | ||||||||||||||||||||||||||||||
| 404315 | 4788 | 5/31/2021 9:01:30 AM | 5/31/2021 9:02:45 AM | IVR call: statement | Received call for statement for account 10255308 sent message: 15 | 8 | 2 | 4018 | 79 | 79 | 5/31/2021 9:02:45 AM | 115744 | |||||||||||||||||||||||||||||
| 404314 | 4915 | 5/31/2021 9:00:32 AM | 5/31/2021 9:00:34 AM | IVR call: balance | Received call for balance for account 10412027 undefined | 7 | 2 | 4112 | 78 | 78 | 5/31/2021 9:00:34 AM | ||||||||||||||||||||||||||||||
| 404305 | 4913 | 5/31/2021 8:50:47 AM | 5/31/2021 8:51:41 AM | IVR call: statement | Received call for statement for account 10369444 sent message: 14 | 8 | 2 | 4110 | 79 | 79 | 5/31/2021 8:51:41 AM | 115743 | |||||||||||||||||||||||||||||
| 404302 | 4913 | 5/31/2021 8:49:50 AM | 5/31/2021 8:49:52 AM | IVR call: balance | Received call for balance for account 10369444 undefined | 7 | 2 | 4110 | 78 | 78 | 5/31/2021 8:49:52 AM | ||||||||||||||||||||||||||||||
| 4911 | 5/31/2021 8:49:20 AM | 7/2/2022 11:57:17 AM | Water query | <span style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; letter-spacing: 1px; white-space: pre; font-size: 11px; position: absolute; width: 312px; top: 60px; left: 320px;"><br></span>This is a resident of kidd's beach so their water supply is bored and supplied from tanks.<div>No charge for water.<br></div> | 27 | 3 | 4111 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-31T08:49:22.607Z"}] | 1 | 67 | 7/2/2022 11:56:53 AM | 12 | 12 | |||||||||||||||||||||||
| 404301 | 4913 | 5/31/2021 8:49:03 AM | 5/31/2021 8:49:05 AM | IVR call: balance | Received call for balance for account 10369444 undefined | 7 | 2 | 4110 | 78 | 78 | 5/31/2021 8:49:05 AM | ||||||||||||||||||||||||||||||
| 404298 | 4912 | 5/31/2021 8:47:51 AM | 5/31/2021 8:48:07 AM | IVR call: statement | Received call for statement for account 10390047 sent message: 13 | 8 | 2 | 4109 | 79 | 79 | 5/31/2021 8:48:07 AM | 115742 | |||||||||||||||||||||||||||||
| 4906 | 5/31/2021 8:43:28 AM | 7/2/2022 11:47:56 AM | Water query - high consumption | Water query -- high consumption <div><br></div><div>Query closed</div><div>Burst pipe submitted for repairs dated April 2022</div><div>Consumer to upload plumbers letter via portal</div> | 22 | 3 | 4108 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-31T08:43:29.905Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-31T08:44:40.027Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-10T09:03:25.463Z"}] | 1 | 96 | 3 | 12 | |||||||||||||||||||||||||
| 404275 | 4910 | 5/31/2021 8:42:16 AM | 5/31/2021 8:42:33 AM | IVR call: statement | Received call for statement for account 10295821 sent message: 12 | 8 | 2 | 4107 | 79 | 79 | 5/31/2021 8:42:33 AM | 115741 | |||||||||||||||||||||||||||||
| 404261 | 4900 | 5/31/2021 8:37:55 AM | 5/31/2021 8:37:56 AM | IVR call: balance | Received call for balance for account 10107907 undefined | 7 | 2 | 4097 | 78 | 78 | 5/31/2021 8:37:56 AM | ||||||||||||||||||||||||||||||
| 404255 | 4900 | 5/31/2021 8:37:00 AM | 5/31/2021 8:37:01 AM | IVR call: balance | Received call for balance for account 10107907 undefined | 7 | 2 | 4097 | 78 | 78 | 5/31/2021 8:37:01 AM |