Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 39687 | 2/20/2023 11:43:35 AM | 2/20/2023 11:43:39 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 20230128. | 6 | 3 | 31024 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1070379 | 39686 | 2/20/2023 11:39:09 AM | 2/20/2023 11:39:10 AM | IVR call: balance | Received call for balance for account 10355383 undefined | 7 | 2 | 7458 | 78 | ||||||||||||||||||||||||||||||||
| 19298 | 2/20/2023 11:23:56 AM | 2/20/2023 11:23:59 AM | WATER | PLEASE SPLIT CONSUMPTION | 6 | 3 | 18876 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 24454 | 2/20/2023 11:12:29 AM | 3/12/2023 12:24:28 PM | Dispute of water consumption and meter number Erf no: ELM18312 : Acc no: 10421801 | I am in dispute with the readings allocated to me by your office and it was also discovered at enquiries that the meter number on my account is incorrect, as it does not correspond with the meter number at my residential address.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to ref#66913</div> | 27 | 3 | 25825 | 17 | 2 | 23 | 1 | 112 | 3/12/2023 12:24:27 PM | 214 | 2335 | 214 | |||||||||||||||||||||||||
| 1070318 | 39685 | 2/20/2023 10:47:38 AM | 2/20/2023 10:48:02 AM | IVR call: meter-reading | Received call for meter-reading for account 10022221 Meter reading: [219] Meter type: [water] | 10 | 2 | 5892 | 81 | ||||||||||||||||||||||||||||||||
| 1070317 | 39684 | 2/20/2023 10:45:13 AM | 2/20/2023 10:45:32 AM | IVR call: meter-reading | Received call for meter-reading for account 10022221 Meter reading: [219] Meter type: [water] | 10 | 2 | 5892 | 81 | ||||||||||||||||||||||||||||||||
| 1070308 | 39682 | 2/20/2023 10:41:27 AM | 2/20/2023 10:41:28 AM | IVR call: balance | Received call for balance for account 10437903 undefined | 7 | 2 | 25751 | 78 | ||||||||||||||||||||||||||||||||
| 39681 | 2/20/2023 10:26:40 AM | 2/20/2023 10:27:09 AM | Sundries not reversed not yet reversed after property were sold. | Sundries not reversed not yet reversed after property were sold. ( Property were sold 2011 ) consumer is currently handed over. Please reverse all charges after property were sold. | 6 | 3 | 31023 | 115 | 5 | 2 | 23 | 93 | 119 | 200 | 200 | ||||||||||||||||||||||||||
| 1070270 | 39680 | 2/20/2023 10:11:59 AM | 2/20/2023 10:12:00 AM | IVR call: balance | Received call for balance for account 10359944 undefined | 7 | 2 | 18424 | 78 | ||||||||||||||||||||||||||||||||
| 39679 | 2/20/2023 10:10:05 AM | 2/20/2023 10:12:35 AM | Water query | Leaking meter as per W/W report | 30 | 3 | 31021 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 1070235 | 39678 | 2/20/2023 9:59:02 AM | 2/20/2023 9:59:18 AM | IVR call: statement | Received call for statement for account 10298699 sent message: 35735 | 8 | 2 | 31019 | 79 | ||||||||||||||||||||||||||||||||
| 1070224 | 39677 | 2/20/2023 9:47:33 AM | 2/20/2023 9:47:34 AM | IVR call: balance | Received call for balance for account 10126116 undefined | 7 | 2 | 5296 | 78 | ||||||||||||||||||||||||||||||||
| 39674 | 2/20/2023 9:14:47 AM | 2/20/2023 9:14:49 AM | Miss | Refuse should not be on ERF 81527- Refuse should only be billed on the Estate's account, as it is collected. please see attached letter from Property Manager. | 23 | 3 | 31016 | 5 | 2 | 23 | 4 | 120 | 3084 | ||||||||||||||||||||||||||||
| 6465 | 2/20/2023 9:12:13 AM | 2/20/2023 9:12:28 AM | Nov 2022 reading dispute | QRC RESPONSE: Contacted consumer to ask whether he had any leaks at property on 19.11.22.<div>Consumer mentioned that he did report high water consumption to bcm and they did go out to property, he said it was on bcm side.</div><div>Although he has reported it and it was fixed the account is still very high. </div><div>He said he will send necessary documents to show high water reported. </div><div>Provided consumer with my email address.</div><div>Matter referred to Service Provider and Billing for assessment of the Nov 2022 readings.</div> | 30 | 3 | 5583 | 10 | 2 | 1 | 111 | 10 | 10 | ||||||||||||||||||||||||||||
| 1070172 | 39676 | 2/20/2023 9:09:42 AM | 2/20/2023 9:10:00 AM | IVR call: statement | Received call for statement for account 10118618 sent message: 35728 | 8 | 2 | 30806 | 79 | ||||||||||||||||||||||||||||||||
| 39675 | 2/20/2023 9:05:17 AM | 2/20/2023 9:05:36 AM | water leak | Fixed leakage plumbers letter submitted. | 30 | 3 | 31018 | 141 | 3 | 1 | 96 | 239 | 239 | ||||||||||||||||||||||||||||
| 1070136 | 39673 | 2/20/2023 8:51:20 AM | 2/20/2023 8:51:35 AM | IVR call: statement | Received call for statement for account 10361687 sent message: 35724 | 8 | 2 | 13430 | 79 | ||||||||||||||||||||||||||||||||
| 39672 | 2/20/2023 8:50:48 AM | 5/9/2023 7:55:49 AM | water | plumbers letter resubmitted for a fixed leak<div>QRC Response :DATE 9/05/2023</div><div>Leak credit applied for 03/2019-05/2021 period ave 16</div><div>Journal submitted for review and authorisation . </div><br/><b>Journal Number</b>: [503676] | 24 | 3 | 31015 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 12 | ||||||||||||||||||||||||||
| 1070134 | 39670 | 2/20/2023 8:48:13 AM | 2/20/2023 8:48:14 AM | IVR call: balance | Received call for balance for account 10392309 undefined | 7 | 2 | 31014 | 78 | ||||||||||||||||||||||||||||||||
| 1070089 | 39668 | 2/20/2023 8:28:08 AM | 2/20/2023 8:28:30 AM | IVR call: statement | Received call for statement for account 10108347 sent message: 35721 | 8 | 2 | 9124 | 79 |