Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
405860 5048 6/1/2021 10:36:50 AM 6/1/2021 10:36:53 AM IVR call: balance Received call for balance for account 10389761 undefined 7 2 4231 78 78 6/1/2021 10:36:53 AM
405847 5047 6/1/2021 10:32:31 AM 6/1/2021 10:32:31 AM IVR call:$173 Received call for $864 for account 10377562 4230 6/1/2021 10:32:31 AM
405840 5046 6/1/2021 10:28:32 AM 6/1/2021 10:28:34 AM IVR call: balance Received call for balance for account 10272931 undefined 7 2 4229 78 78 6/1/2021 10:28:34 AM
5045 6/1/2021 10:15:18 AM 4/12/2022 9:39:10 AM Water query Water query - high consumption<br/><b>Journal Number</b>: [BJ71067960] 24 3 4228 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T10:14:42.546Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T08:48:27.827Z"}] 1 67 15
5044 6/1/2021 10:03:26 AM 4/12/2022 9:39:10 AM Late termination Late termination<div><table border="0" cellpadding="0" cellspacing="0" width="185" style="border-collapse: collapse;width:139pt"><tbody><tr height="21" style="height:15.5pt"> <td height="21" class="xl66" width="185" style="height:15.5pt;width:139pt">No change of ownership</td></tr></tbody></table></div> 27 3 4227 4 3 23 6 107 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T10:02:50.624Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T11:01:40.969Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:08:31.710Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:08:58.394Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:15:11.034Z"}] 6 107 4/12/2022 9:39:10 AM 4 214
5043 6/1/2021 10:02:12 AM 4/12/2022 9:47:18 AM Water query - high consumption Water query - high consumption<div>Journal processed and approved. Query resolved.</div> 27 3 4226 10 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T10:01:36.801Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:42:14.611Z"}] 1 111 214 4/12/2022 9:47:18 AM 10 214
405783 5041 6/1/2021 10:01:11 AM 6/1/2021 10:01:29 AM IVR call: statement Received call for statement for account 10404595 sent message: 59 8 2 4225 79 79 6/1/2021 10:01:29 AM 115788
5040 6/1/2021 10:00:41 AM 2/14/2022 11:03:35 AM Late termination Late termination<div>Journal processed and approved. Query resolved.</div> 27 3 4224 8 2 23 6 107 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T10:00:05.282Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:01:39.830Z"}] 6 76 214 2/14/2022 11:03:35 AM 8 214
405780 5025 6/1/2021 10:00:24 AM 6/1/2021 10:00:25 AM IVR call: balance Received call for balance for account 10261167 undefined 7 2 4209 78 78 6/1/2021 10:00:25 AM
5039 6/1/2021 9:59:31 AM 4/12/2022 9:43:30 AM Late termination Late termination&nbsp; 3 4223 2 23 6 107 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:58:55.487Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:41:56.674Z"}] 6 107 172
5037 6/1/2021 9:57:36 AM 7/25/2022 11:52:55 AM Water query -- high consumption Water query - high consumption<div><br></div><div><br></div><div>consumption normal, interims reversed&nbsp;<br><div><br></div><div><br></div><div><br></div></div> 27 3 4222 13 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:57:00.516Z"}] 1 67 7/25/2022 11:52:54 AM 11 11
405773 5038 6/1/2021 9:57:23 AM 6/1/2021 9:57:42 AM IVR call: statement Received call for statement for account 10368843 sent message: 58 8 2 4221 79 79 6/1/2021 9:57:42 AM 115787
405763 5036 6/1/2021 9:55:47 AM 6/1/2021 9:55:48 AM IVR call: balance Received call for balance for account 10022143 undefined 7 2 4220 78 78 6/1/2021 9:55:48 AM
405769 5035 6/1/2021 9:55:34 AM 6/1/2021 9:55:34 AM IVR call: balance Received call for balance for account 10425863 undefined 7 2 4219 78 78 6/1/2021 9:55:34 AM
5034 6/1/2021 9:55:20 AM 11/13/2022 12:19:03 PM Consumer billed on the wrong meter Consumer billed on the wrong meter<div><br></div><div><b><u>QRC RESPONSE: </u></b>As per water works system meter is serving the property and readings follow, interims will reverse with the Nov 2022 billing run. Query closed</div> 27 3 4218 5 2 23 1 98 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:54:44.915Z"}] 1 98 11/13/2022 12:19:02 PM 8 8
5031 6/1/2021 9:53:21 AM 7/12/2022 9:40:03 AM Late termination Late termination<div><br></div><div><b><u>QRC RESPONCE: A</u></b><span style="background-color: rgb(255, 224, 130); color: rgb(62, 39, 35); font-size: 12.48px;">s per system debtor is the owner, if this property is sold then new owner needs to open a new account so that services can be transferred</span><br></div> 27 3 4216 4 2 23 6 107 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:52:45.113Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:06:12.250Z"}] 6 107 7/12/2022 9:40:03 AM 134249 8 8
405759 5032 6/1/2021 9:52:59 AM 6/1/2021 9:53:24 AM IVR call: statement Received call for statement for account 10246239 sent message: 57 8 2 4215 79 79 6/1/2021 9:53:24 AM 115786
5030 6/1/2021 9:50:14 AM 6/1/2021 9:50:16 AM 2 4214 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:49:39.047Z"}] 20
405747 5017 6/1/2021 9:47:41 AM 6/1/2021 9:47:42 AM IVR call: balance Received call for balance for account 10284186 undefined 7 2 4201 78 78 6/1/2021 9:47:42 AM
5028 6/1/2021 9:43:55 AM 6/1/2021 9:49:35 AM Refund refund - billed on two meters 3 4213 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:43:19.100Z"}] 1 67 20