Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
5028
-
LatestTicket
-
-
CreatedAt
-
6/1/2021 9:43:55 AM
-
UpdatedAt
-
6/1/2021 9:49:35 AM
-
Subject
-
Refund
-
Description
-
refund - billed on two meters
-
Priority
-
-
Disposition
-
-
ConversationType
-
3
-
Parent
-
-
Account
-
4213
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:43:19.100Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
67
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
20