Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5229 | 6/3/2021 9:27:25 AM | 9/6/2022 7:21:17 AM | WATER QUERY | HIGH WATER CHARGE<div><br></div><div>journal adjustment for 6 months policy deleted debt was cleared in 2021/06, w/offs</div> | 27 | 3 | 4407 | 8 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T09:27:27.680Z"}] | 1 | 67 | 9/6/2022 7:21:17 AM | 135647 | 11 | 11 | ||||||||||||||||||||||
| 5233 | 6/3/2021 9:27:05 AM | 11/13/2022 12:28:24 PM | Water query - high consumption | Water query - high consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</div> | 27 | 3 | 4406 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:29:07.709Z"}] | 1 | 67 | 11/13/2022 12:28:22 PM | 8 | 8 | |||||||||||||||||||||||
| 408717 | 5231 | 6/3/2021 9:24:16 AM | 6/3/2021 9:24:37 AM | IVR call: statement | Received call for statement for account 10331997 sent message: 110 | 8 | 2 | 4404 | 79 | 79 | 6/3/2021 9:24:37 AM | 115839 | |||||||||||||||||||||||||||||
| 5230 | 6/3/2021 9:23:55 AM | 3/31/2022 9:22:55 AM | Water query - high consumption | Water query - high consumption<div><br></div><div>Query closed due to insufficient information provided and duplicate query. No dates of the query provided.</div><div><br></div><div>Query will be resolved on duplicate query ref #26706 as a spread consumption on the old meter</div><div><br></div> | 27 | 3 | 4403 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:25:58.642Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T08:57:19.651Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-31T09:21:00.835Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-31T09:21:26.366Z"}] | 1 | 111 | 3 | 3/31/2022 9:22:55 AM | 6 | 3 | ||||||||||||||||||||||
| 408699 | 5228 | 6/3/2021 9:16:26 AM | 6/3/2021 9:16:27 AM | IVR call: balance | Received call for balance for account 10084603 undefined | 7 | 2 | 4402 | 78 | 78 | 6/3/2021 9:16:27 AM | ||||||||||||||||||||||||||||||
| 5225 | 6/3/2021 9:12:08 AM | 4/12/2022 9:39:10 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 4401 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T09:12:10.783Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-24T11:55:41.997Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 12 | |||||||||||||||||||||||
| 408676 | 5226 | 6/3/2021 9:10:46 AM | 6/3/2021 9:11:09 AM | IVR call: statement | Received call for statement for account 10268819 sent message: 109 | 8 | 2 | 4400 | 79 | 79 | 6/3/2021 9:11:09 AM | 115838 | |||||||||||||||||||||||||||||
| 5223 | 6/3/2021 8:59:58 AM | 6/3/2021 9:03:30 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH WATER CONSUMPTION ON THE ACCOUNT. | 3 | 4399 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T09:00:00.416Z"}] | 1 | 67 | 16 | |||||||||||||||||||||||||||
| 408632 | 5224 | 6/3/2021 8:58:47 AM | 6/3/2021 8:58:49 AM | IVR call: balance | Received call for balance for account 10358864 undefined | 7 | 2 | 4398 | 78 | 78 | 6/3/2021 8:58:49 AM | ||||||||||||||||||||||||||||||
| 5222 | 6/3/2021 8:56:25 AM | 11/21/2022 11:28:11 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no high consumption based on reading/consumption assessment. If the customer had any internal plumbing repairs, they need to log a new query and attached the plumbing invoice/affidavit to assess the account for a leak credit. Query Closed</div> | 27 | 3 | 4397 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T08:56:27.533Z"}] | 1 | 67 | 11/21/2022 11:28:11 AM | 140017 | 8 | 8 | ||||||||||||||||||||||
| 5221 | 6/3/2021 8:50:20 AM | 6/3/2021 8:50:22 AM | 2 | 4423 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T08:52:21.892Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 5220 | 6/3/2021 8:48:28 AM | 5/10/2022 12:58:49 PM | Sewerage query | back charge dispute | 3 | 4396 | 2 | 23 | 93 | 56 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T08:50:29.073Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:58:34.592Z"}] | 93 | 56 | 5 | |||||||||||||||||||||||||||
| 5218 | 6/3/2021 8:47:03 AM | 6/3/2021 8:47:05 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T08:49:04.709Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5214 | 6/3/2021 8:45:36 AM | 6/3/2021 8:45:37 AM | 2 | 4395 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-03T08:50:29.242Z"}] | 184 | |||||||||||||||||||||||||||||||||||
| 5216 | 6/3/2021 8:45:32 AM | 5/10/2022 1:34:39 PM | Refuse | Resfuse charge should not be included <br/><b>Journal Number</b>: [827556] | 27 | 3 | 4394 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T08:47:33.086Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T13:31:12.871Z"}] | 4 | 120 | 5 | 5/10/2022 1:34:39 PM | 172 | 5 | ||||||||||||||||||||||
| 5213 | 6/3/2021 8:44:21 AM | 2/26/2023 10:39:05 AM | Water query - six months | Water query - six months | 27 | 3 | 4392 | 5 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T08:46:21.965Z"}] | 1 | 95 | 2/26/2023 10:39:05 AM | 143262 | 4 | 4 | ||||||||||||||||||||||
| 5215 | 6/3/2021 8:42:56 AM | 2/26/2023 10:14:07 AM | Electricity dispute | Debtor is disputing the high electricity charges raised on the account. States that even though this is a big building, occupation is less than 10%. building was bought to accommodate university students but has not been fully occupied to date.<div><br></div><div>QRC RESPONSE: QUERY RESOLVED IN #5001</div> | 27 | 3 | 4393 | 5 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T08:44:57.158Z"}] | 2 | 44 | 2/26/2023 10:14:06 AM | 4 | 4 | |||||||||||||||||||||||
| 5212 | 6/3/2021 8:38:14 AM | 3/28/2022 7:10:22 AM | 100% leak credit journal done | 100% leak credit journal done<br><b>Journal Number</b>: [836178]<br/><b>Journal Amount</b>: [-R2,986.98] | 27 | 3 | 4391 | 11 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-03T08:37:36.963Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-14T09:19:37.980Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:42:49.532Z"}] | 1 | 49 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 408565 | 5211 | 6/3/2021 8:30:18 AM | 6/3/2021 8:30:20 AM | IVR call: balance | Received call for balance for account 10154648 undefined | 7 | 2 | 4389 | 78 | 78 | 6/3/2021 8:30:20 AM | ||||||||||||||||||||||||||||||
| 5210 | 6/3/2021 8:27:46 AM | 4/12/2022 9:47:18 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY<div>6 months policy journal done for 20210727</div><br/><b>Journal Number</b>: [748301] | 24 | 3 | 4388 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T08:27:48.390Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:27:47.586Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T10:03:20.979Z"}] | 1 | 101 | 6 | 6 |